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Thread: About mail body size...

  1. #1
    labynocle is offline Senior Member
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    Arrow About mail body size...

    Hi there,

    I have a question about mail body size
    Actually several of my users recieve daily cron mails. These mails have a real large body (no joke please ) : approximately 1 or 2 MB.

    When the users open the mail on the Zimbra Webmail, there is a large black output instead of the mail content... (same thing with IE or FF)
    They have no problem with the other mails

    May be I didn't search with the good keywords but I find nothing about this subject (even in the bugzilla)

    Any clue will be greatly appreciated
    Please excuse my poor english level

    Erwan
    Aleikoum ne mesure pas le web !
    Run, run... ruuuuuuuun !

  2. #2
    labynocle is offline Senior Member
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    I got a screenshot here...
    Attached Images Attached Images
    Aleikoum ne mesure pas le web !
    Run, run... ruuuuuuuun !

  3. #3
    dwmtractor's Avatar
    dwmtractor is offline Moderator
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    This is a fairly easy test to replicate, and I can confirm the same behavior.

    1) Create a really large text file (have you noticed how much text it takes to make a 1 MB text file?), and save it as text so you can verify that it's on the order of a megabyte or larger.

    2) Create a mail message to yourself, and paste the entire contents of that text file into the body of the message (NOT as an attachment).

    3) Try to read the message on the web client. If you read it on the same window, scroll down 20% or less of the way and the rest is blacked out. If you detach the message into a separate window and scroll down, it's truncated somewhere at 10-20% and the rest is blank white space.

    If others can verify this or weigh in on what might be causing it, we can file a bug. My WAG is that maybe there is a limited buffer for the message in AJAX?

  4. #4
    Klug's Avatar
    Klug is offline Moderator
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  5. #5
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    dwmtractor is offline Moderator
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    Thanks, Klug, I missed the bug. I'll have to harass a buddy of mine at Mozilla on that one. . .

    And just for those who are reading or searching the thread, this problem only happens in Firefox. Bring the same message up in IE (I know, I know!) and it renders just fine.

  6. #6
    labynocle is offline Senior Member
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    Thanks klug !

    I didn't find the bugzilla entry (bad keywords I think)! I vote for it !


    dwmtractor > oh thank you for the tips on IE !
    Aleikoum ne mesure pas le web !
    Run, run... ruuuuuuuun !

  7. #7
    mmorse's Avatar
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    One solution for v5:
    ------- Additional Comment #21 From mmorse 2007-11-08 10:04 PST [reply] -------
    Besides this browser bug, for v5 note:
    Bug 3470 - Ability to specify size of text returned by GetMsg
    -and the decided against Bug 19448 - user/coss pref for setting message size threshold for web client display

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