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Thread: Unable to connect desktop client to Zimbra

  1. #1
    FunkyPenguin is offline Special Member
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    Default Unable to connect desktop client to Zimbra

    Got Zimbra Web interface working fine now, but I'm unable to connect any desktop client Clients that I'm trying to connect are Outlook and Thunderbird on Windows; and Evolution and Thunderbird on Linux.

    When I try to connect the client I get a timed out error, Ive tried connecting using ports 143,993,7143 and 7993 with nothing. Both /var/log/messages and /var/log/zimbra.log show nothing, any ideas?

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Do you have any firewall on the Zimbra server? Can you connect to the zimbra server via telnet to port 143? Did you check what type of security the server supports when you set-up the Evolution IMAP account?

    I'm not having any problems using KMail or Evolution to connect to my Zimbra server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    FunkyPenguin is offline Special Member
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    The only firewall implemented he Zimbra server are those that Zimbra implements itself (zmiptables), other than that nothing else. The central firewall has ports 143, 993, 7143 and 7993 directing to the Zimbra server.

    When I check what type of security the server supports when I set-up the Evolution IMAP account it doesn't appear to be able to check.

    Whenever I try and access the IMAP folder I get the error:
    Error while Scanning folders in "IMAP server hawk.forcev.net".
    Could not connect to hawk.forcev.net: Connection refused

    Web Client sends and receives mail without problems. Is it worth trying service iptables stop on the server and try connecting again?

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Zimbra doesn't use iptables anymore, they dropped that in the M2 release. Which version of Zimbra are you on? If you're on M2 release then I suggest you disable iptables permanently.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    FunkyPenguin is offline Special Member
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    Bill,

    I'm running Zimbra3-M2-740.RHEL4 on CentOS 4.2, after stopping iptables I can now connect via Evolution. Thanks.

    One problem though, I can only see the Inbox folder - no Drafts/Sent etc. Is there an option that I'm missing?

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    phoenix is online now Zimbra Consultant & Moderator
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    I'm also using CentOS 4.2 and I have a vague recollection when I upgraded to M2 that iptables wasn't stopped/removed, I can't remember what happened other than me disabling it although I didn't have any access problems.

    I don't think there's any option you need to set for getting the floder list. Try creating another test account and see if it creates the folder structure for you, it did on my system. If that works you can just delete the 'non-working' account and use the new one.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    FunkyPenguin is offline Special Member
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    Looks like iptables are started by default on M2.
    After restarting Evolution, I now have full folder listing - nothing on Thunderbird though. Thanks for the help, as long as I can use Evolution I'm relatively happy - I'll try Outlook later today

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    phoenix is online now Zimbra Consultant & Moderator
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    Glad Evolution is working, I'm afraid I know absolutely nothing about Thunderbird.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    FunkyPenguin is offline Special Member
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    I've just tried Outlook using IMAP and it's got the same issue as ThunderBird - Inbox only no other folder is viewable

    Anyone got any ideas?

  10. #10
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    Quote Originally Posted by FunkyPenguin
    I've just tried Outlook using IMAP and it's got the same issue as ThunderBird - Inbox only no other folder is viewable

    Anyone got any ideas?

    You just need to tell IMAP to subscribe to the other folders. In Thunderbird:

    File -> Subscribe...

    Select the account and mark the check box of each folder you'd like to see.

    The process is similar for Outlook. I don't have it up right now but you should find similar options in the IMAP settings.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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