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Thread: Delete Message from Search results does not work

  1. #1
    rogerg is offline Member
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    Default Delete Message from Search results does not work

    Sorry if this has been addressed before.

    If you perform a search in the web mail client and then delete the results of the search the messages disappear off the screen but they are actually not deleted. I think this is a bug.

    kind regards
    RMG

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    KevinH's Avatar
    KevinH is offline Expert Member
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    They should go into trash like most mail clients. Have you checked the trash folder? If you empty trash this will make the delete permanent.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  3. #3
    rogerg is offline Member
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    Quote Originally Posted by KevinH
    They should go into trash like most mail clients. Have you checked the trash folder? If you empty trash this will make the delete permanent.
    Hi Kevin. Yes I did check. This I am positive is a bug. I have the junk mail tagged as --POSSIBLEJUNK and if you try to search for this term using the search on the inbox i.e. not selecting The search Builder you will get a message saying it can not parse the search term. However, then searching the Junk for POSSIBLEJUMK will yield the correct results. When you delete the messages they are not moved to the Trash but they do disappread from the screen. I have checked the Trasj they are not there and to be sure I empty the trash as well and going back to the JUNK folder the messages are there.

    A second bug in the web client is how HTML links are rendered. If the link is an external link i.e. opens a new browser all is good. But if the link is an anchor tag into the same HTML content of the email, the client seems to convert this to a link that opens a new browser and points back to the users mail box therefore you will click the link and arrive back at the main web client screen.

    I am not sure if this is format you want me to report these bugs but I have created a list and mentioned them to Andy Pflam when I had a meeting with him last and he suggested just report them in the forums. Is this the place you want me to repor these ?

    thanks
    RMG

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    KevinH's Avatar
    KevinH is offline Expert Member
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    Quote Originally Posted by rogerg
    Hi Kevin. Yes I did check. This I am positive is a bug. I have the junk mail tagged as --POSSIBLEJUNK and if you try to search for this term using the search on the inbox i.e. not selecting The search Builder you will get a message saying it can not parse the search term. However, then searching the Junk for POSSIBLEJUMK will yield the correct results. When you delete the messages they are not moved to the Trash but they do disappread from the screen. I have checked the Trasj they are not there and to be sure I empty the trash as well and going back to the JUNK folder the messages are there.
    By default searches exclude the junk folder. If you want to include the junk folder in your searches add is:anywhere to the search. To remove items from Junk just us the 'Empty Junk' option on that folder.

    Also we don't automatically update the search if you delete from non-simple search. If the search is simple like "in:inbox" the client will update the message list. If the search is more complex we do not re-run the search since we'll have to do a server side search.

    Quote Originally Posted by rogerg
    A second bug in the web client is how HTML links are rendered. If the link is an external link i.e. opens a new browser all is good. But if the link is an anchor tag into the same HTML content of the email, the client seems to convert this to a link that opens a new browser and points back to the users mail box therefore you will click the link and arrive back at the main web client screen.
    For this we'll need a copy of the full message. When view the message right click on on the message in the message list and select 'View Orginal' copy/paste that entire text into a file, zip it and attach it here.


    Quote Originally Posted by rogerg
    I am not sure if this is format you want me to report these bugs but I have created a list and mentioned them to Andy Pflam when I had a meeting with him last and he suggested just report them in the forums. Is this the place you want me to repor these ?
    For now this is the best place. Soon we'll get bugzilla out and you can report them directly.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  5. #5
    rogerg is offline Member
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    Quote Originally Posted by KevinH
    By default searches exclude the junk folder. If you want to include the junk folder in your searches add is:anywhere to the search. To remove items from Junk just us the 'Empty Junk' option on that folder.

    Also we don't automatically update the search if you delete from non-simple search. If the search is simple like "in:inbox" the client will update the message list. If the search is more complex we do not re-run the search since we'll have to do a server side search.
    1- I think you are missing my point. Select Junk. In the search field type --POSSIBLEJUNK. Therefore the search would look like "in:Junk --POSSIBLEJUNK". Click the search buttin and you will get a message that says can not parse search string. This is probably a bug as the search string should be excaped so that "--" could be in the search string.

    2- Selection the Junk folder. Type any seach string you like it does not matter. The list of messages that have been selected that match the search appear. Now select on or more and then click the Delete button. These will disappear from the search results i.e. it looks like they got deleted (moved to the Trash folder). In actual fact this does not happen. The results are removed from the search result list but not actually deleted (moved to the Trash folder). This is a bug. I am not looking for the search to run automatically or anything else.


    Quote Originally Posted by KevinH
    For this we'll need a copy of the full message. When view the message right click on on the message in the message list and select 'View Orginal' copy/paste that entire text into a file, zip it and attach it here.


    For now this is the best place. Soon we'll get bugzilla out and you can report them directly.
    I have attached the message for you below. You can also get it direct yourself by subscribing to Fiercewireless news letter in HTML format.

    thanks
    Attached Files Attached Files

  6. #6
    KevinH's Avatar
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    Quote Originally Posted by rogerg
    1- I think you are missing my point. Select Junk. In the search field type --POSSIBLEJUNK. Therefore the search would look like "in:Junk --POSSIBLEJUNK". Click the search buttin and you will get a message that says can not parse search string. This is probably a bug as the search string should be excaped so that "--" could be in the search string.
    Try your search as:

    Code:
    in:junk "--POSSIBLEJUNK"
    When using the - we treat a single dash as a minus (ie filter out those terms). A double dash is causing the error. Quoting the string should search for it.

    Quote Originally Posted by rogerg
    2- Selection the Junk folder. Type any seach string you like it does not matter. The list of messages that have been selected that match the search appear. Now select on or more and then click the Delete button. These will disappear from the search results i.e. it looks like they got deleted (moved to the Trash folder). In actual fact this does not happen. The results are removed from the search result list but not actually deleted (moved to the Trash folder). This is a bug. I am not looking for the search to run automatically or anything else.
    Ok I was able to reproduce this. I filed bug 5051
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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    KevinH's Avatar
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    Quote Originally Posted by rogerg
    I have attached the message for you below. You can also get it direct yourself by subscribing to Fiercewireless news letter in HTML format.
    I added this message to bug 4739. Thanks so much for the bug reports!!
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  8. #8
    rogerg is offline Member
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    Default Add Contact Bug

    Based on your previous comments. I am adding the bugs here one by one.

    Start by going to the contact screen and add a contact. I have my "File As" selecetd so it shows: Last, First (Company).

    Now when you add the first and last name they will appear in the title area (not the browser title, where it shows the name of the contact) as you type them and change them. However the Company name will not appear when you start to add it. But if you change the selection of the "File As" to something else and then back to the original one you will see that the company name appears and then making changes to it will also appear in the title area for the contact.

    Had you saved the contact without making an initial change to the "File As" the name of the company would not have appeared in the list. But more importantly perhaps when you open the contact any changes to the company name would not cause this to change in the title area or appear in the list of the contacts.

    thanks

  9. #9
    KevinH's Avatar
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    Quote Originally Posted by rogerg
    Based on your previous comments. I am adding the bugs here one by one.

    Start by going to the contact screen and add a contact. I have my "File As" selecetd so it shows: Last, First (Company).

    Now when you add the first and last name they will appear in the title area (not the browser title, where it shows the name of the contact) as you type them and change them. However the Company name will not appear when you start to add it. But if you change the selection of the "File As" to something else and then back to the original one you will see that the company name appears and then making changes to it will also appear in the title area for the contact.

    Had you saved the contact without making an initial change to the "File As" the name of the company would not have appeared in the list. But more importantly perhaps when you open the contact any changes to the company name would not cause this to change in the title area or appear in the list of the contacts.

    thanks

    Looks like a result of caching to me. We do lots of caching in contacts to save server hits. Do these problems persist for you from session to session(ie after you logout and then log back in?)
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  10. #10
    rogerg is offline Member
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    Hi Kevin,

    This is not a result of caching. All you need to do is add a contact and try it out and see. Its a bug !

    There are more bugs on my list check this one out so I can add the rest

    thanks

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