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Thread: Tomcat exception in hosted demo

  1. #1
    jeremy is offline Starter Member
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    Default Tomcat exception in hosted demo

    I got this error trying to log on to the hosted demo. When I back-button and click on Proceed without Registration again, I get the "type the pictured text" page again. I type the text, and I get the proceed without registration page again. A cycle.

    But as I write, I notice the "type the pictured text" page reloading. I do, and it works.

    Yes, this is perhaps a completely worthless bug description (though, to my credit, this is the second time I've managed to get this to happen, and I did search for this already being posted). Sorry I don't have more meaningful information. You guys rock, and have my blessing to delete this report.

    Code:
    type Exception report
    
    message
    
    description The server encountered an internal error () that prevented it from fulfilling this request.
    
    exception
    
    java.lang.NullPointerException
    	com.zimbra.zimbraDemo.demoAccountProvisioning.PopulateProvisionedAccount.loginAndGetAuthToken(PopulateProvisionedAccount.java:186)
    	com.zimbra.zimbraDemo.demoAccountProvisioning.PopulateProvisionedAccount.makeSOAPCalls(PopulateProvisionedAccount.java:76)
    	com.zimbra.zimbraDemo.demoAccountProvisioning.ProvisionAccountAndUpdate.PopulateDataInDemoAccount(ProvisionAccountAndUpdate.java:166)
    	com.zimbra.zimbraDemo.demoAccountProvisioning.Provider.provide(Provider.java:154)
    	com.zimbra.zimbraDemo.demoAccountProvisioning.DemoMailboxProvisioningServlet.doPost(DemoMailboxProvisioningServlet.java:94)
    	javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    	javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    	com.zimbra.zimbraDemo.captcha.CheckCaptchaResponseServlet.doPost(CheckCaptchaResponseServlet.java:57)
    	javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    	javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    
    note The full stack trace of the root cause is available in the Apache Tomcat/5.5.7 logs.
    Apache Tomcat/5.5.7

  2. #2
    KevinH's Avatar
    KevinH is offline Expert Member
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    San Mateo, CA
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    Default

    Thanks for the report. We've seen this a couple times. The load on the demo systems gets very high at times with lots of folks on it. This although not the best of error messages some times means the demo system has hit it limit for the time. We've got throttle in place to try to keep it from getting overloaded.

    In general if you wait a bit and relaod the page you should be able to enter the image info and proceed.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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