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  1. Problems with email "clumping" and activation

    We had to rebuild one of our BES servers recently and decided to go virtual. We've been having 2 problems.

    Problem 1: At least 2 users are experiencing "clumping" where their messages are not...
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    We want to see if anything is already out there...

    We want to see if anything is already out there before proceed down that road because we want to have this development area for students and other interested people but then that opens another can of...
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    Zimlet Development Sandbox

    Is there an open access area where the public can test Zimlets on different versions of ZCS? Obviously we don't want to use our production environment but we don't have a suitable development...
  4. I've had one user report this as well after...

    I've had one user report this as well after upgrading to the same version. He's using Firefox 3.6 with the Standard version. Is there a fix for this?
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    just bumping since there are 231 views but no...

    just bumping since there are 231 views but no responses!
  6. As a FYI, in case anyone was interested, this did...

    As a FYI, in case anyone was interested, this did not work. Due to the fact we have to stop the controller each time a backup is performed, which causes issues on its own, we have decided not to...
  7. Has anyone installed BlackBerry Enterprise Server Resource Kit?

    We need a way of communicating to our BES users in the even the server goes down and we can't send a PIN message via the BlackBerry Manager (this has happened to us).

    I came across this article...
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    What was the resolution? I'm having the same...

    What was the resolution? I'm having the same issue on our test server.
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    What's been your experience with ZCB?

    I thought it might be useful to share some of our experiences as well our setup to help one another out with issues we may encounter.



    Are you running a production service?

    We've been...
  10. Update to my question above: we had to restore...

    Update to my question above: we had to restore the ntuser.dat file to resolve that issue but we have still been unsuccessful.

    Eugene - in order to test out a "real life" disaster recovery, what...
  11. Eugene, question about backing up and restoring...

    Eugene, question about backing up and restoring the registry keys. How do you go about doing this?

    We're using Netbackup to backup the registry but it's unable restore the keys. We're thinking...
  12. Thanks Eugene, that's actually what we tried...

    Thanks Eugene, that's actually what we tried earlier this afternoon. We pretty much did everything you listed but we restored in the following sequence: zdb, registry and database, then rebooted...
  13. Update: We deleted a test user's .zdb and were...

    Update: We deleted a test user's .zdb and were able to successfully restore it and it started synchronizing without re-activation.


    We wanted to test deleting the user from the database so we...
  14. We finally got the issue resolved. Even though...

    We finally got the issue resolved. Even though the user was signed up with the BES plan through their ISP, the ISP did not "refresh" their account so RIM still saw this as a BIS account not BES. ...
  15. Thanks so much Eugene for all the suggestions you...

    Thanks so much Eugene for all the suggestions you have provided thus far.



    Last week I did check through Outlook to see if the message was going into the user's the inbox, it was.



    ...
  16. I actually went back to last week's logs because...

    I actually went back to last week's logs because I remembered there was one occasion when the network message was processed (it disappeared from inbox usually it just sits in the inbox), the snipped...
  17. Sorry for not being clear/complete but the...

    Sorry for not being clear/complete but the message gets to his inbox but doesn't get processed (it sits in the inbox) hence there's nothing in the logs except for what I posted.
  18. I can confirm the user receives the message in...

    I can confirm the user receives the message in their inbox.
  19. Yes, that's the whole problem, he cannot activate...

    Yes, that's the whole problem, he cannot activate his device!!

    Trust me, I have researched this error message to death! I have read all the English websites and now getting into the Spanish ones! ...
  20. Thanks but I already checked those forums before...

    Thanks but I already checked those forums before posting here. Just thought I'd see if anyone else experienced this. This isn't a BES issues, seems device specific or something to do with the...
  21. [SOLVED] Error: did not return a PIN, PIN currently is not set for this user.

    For a few users I'm getting this error message when trying to add them to BES. Previously the were using BIS. I've had them wipe their device, re-activate, even deleted and re-added them but it...
  22. Haha. The disaster recovery plan we're...

    Haha.

    The disaster recovery plan we're testing/investigating is backing up everything (O/S, database, Outlook profiles) using Netbackup. In the event one of the servers go down we would...
  23. We're not supporting Astrasynch but we have...

    We're not supporting Astrasynch but we have mentioned it to users who have Blackberrys but don't want to sign up for the BES data package. Would love to hear any feedback you may have. Are users...
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    I had the same issue when I first installed it...

    I had the same issue when I first installed it where initially Outlook didn't show up in my Task Manager (which had me worried) but according to what the Zimbra support engineer told me, said with...
  25. What is your backup and disaster recovery plan?

    Given that Zimbra does not offer any disaster recovery plan/option at this time, what sort of backup and fail-over/disaster recovery plan have you implemented/tested?

    We're investigating and...
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