Treat others with respect, and everyone benefits.
Put yourself in the other person's shoes: They could be under lots of pressure - when things get heated take a deep breath and reply professionally.
Note that you are participating in an open source software forum and if you plan on contributing code, patches, translations, or similar you may need to accept the terms of the
Zimbra Contribution Agreement.
Be constructive and state how you think Zimbra could improve, when a consensus is reached file an RFE in bugzilla. Hash it out in the forums, keep bugzilla engineering/technical based - clear and concise.
While debating and discussion is fine, the forum team will not tolerate rudeness, insults, personal attacks, or purposeless inflammatory and disrespectful posts from anyone; including employees, moderators, or community members. Comparative conversations are good, just don't get personal.
Self-promotion: If your first post is to link to an outside product, moderators usually consider that spam. Help a few others, gain our trust and respect, and we will generally be more understanding. A link in your signature is much different than digging up every old post that covers a topic just to mention your site.
Quick Tips:
Read error messages: For instance if your posting and getting a warning about the moderation queue it may have hit our watchdog (especially on your first post). Don't create a duplicate, it will be approved shortly - or ping a moderator to have a look at what's going on.
Avoid starting threads in multiple sections regarding the same issue, if you need something moved or merged ask a moderator.
Rather than creating a duplicate thread, reply "any ideas?" (Patience is a virtue.)
Use descriptive thread titles like "Foo crashes when I do Bar" or include a brief error msg.
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Since these rules cannot anticipate everything, Zimbra reserves the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way. (Spam and offensive or illegal content is not permitted.)
