Treat others with respect, and everyone benefits.
Put yourself in the other person's shoes: They could be under lots of pressure - when things get heated take a deep breath and reply professionally.
Please note that you are participating in an open source software forum and if you plan on contributing code, patches, translations, or similar you may need to accept the terms of the
Zimbra Contribution Agreement.
Be constructive and state how you think Zimbra could improve, when a consensus is reached file an RFE in bugzilla. Hash it out in the forums, keep bugzilla engineering/technical based - clear and concise.
While debating and discussion is fine, the forum team will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory and disrespectful posts from anyone including employees, moderators, or community members. Comparative conversations are good, just don't get personal.
No spam/excessive commercial advertising/or posts containing system commands harmful in nature. This includes using the private message systems to solicit other members. Obviously vulgar, sexually-orientated, hateful, threatening, or things related to illegal activities are not permitted.
Self-promotion: If your first post is to link to an outside product, moderators usually consider that spam. Help a few others, gain our trust and respect, and we will generally be more understanding. A link in your signature is much different than digging up every old post that covers a topic.
Quick Tips:
Read error messages: For instance if your posting and getting a warning about the moderation queue it may have hit our watchdog (especially on your first post). Don't create a duplicate, it will be approved shortly - or ping a moderator to have a look at what's going on.
Avoid starting threads in multiple sections regarding the same issue, if you need something moved or merged ask a moderator.
Rather than creating a duplicate thread it is acceptable to 'bump' by replying to your own post "anyone have any ideas?" (Though you should wait a reasonable amount of time before doing so, patience is a virtue.)
Descriptive thread titles for issues and topics will get things addressed faster. ie:Rather than just 'help' state: 'foo crashes when I do bar' or include a brief part of the error msg.
Adding your current version info to your profile helps us to accurately troubleshoot.
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While these rules cover the most common situations, they cannot anticipate everything. Consequently Zimbra reserves the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
