Windows Phone 8 and attachments

[leSasch]

Hi,

I'm using an HTC Phone 8X (Windows Phone 8) with Zimbra via Active Sync.
Works - except for problems with "german Umlauts" - so far.
Unfortunately, attachments cannot be downloaded.
Is this a known problem - maybe a fix exists?

Regards,
Sascha

[phoenix]

Is this a known problem - maybe a fix exists?

You'll find the answer to that in bugzilla (or by raising a support case), if you don't find anything then please file a report.

[leSasch]

Searching for "Windows Phone 8" in Bugzilla gives exactly one result:

http://bugzilla.zimbra.com/buglist.c...ndows+phone+8+

Maybe not many people are using Windows Phone 8 yet?
What to do now?

[phoenix]

What to do now?

As I mentioned in my previous post, raise a support case (assuming you're an NE customer) and/or a bug report.

[leSasch]

Yes, network edition (the small one with 15 clients).
How can I raise a support case? Everything here is pretty complicated for a newbie, please help.
Thanks.

[phoenix]

Yes, network edition (the small one with 15 clients).
How can I raise a support case?

You can't, I believe the version you have doesn't include Support.

Everything here is pretty complicated for a newbie, please help.

File a bug report in bugzilla.

[leSasch]

Okay, great... not.
What now? Zimbra doesn't work very well with windows phone 8.
This is an important feature, because sending Emails with single Umlauts displayed as "character salad (e.g.: Gesendet: ‎01.‎03.‎2013 07:49") is simply not professional and an absolute no-go for an IT company.
What can I do? Hope for a fix in a far, distant future? Leave Zimbra and move to SBS?

[phoenix]

Okay, great... not.

You purchased the product knowing the terms and conditions - check that what I've stated is correct.

What now? Zimbra doesn't work very well with windows phone 8.
This is an important feature, because sending Emails with single Umlauts displayed as "character salad (e.g.: Gesendet: ‎01.‎03.‎2013 07:49") is simply not professional and an absolute no-go for an IT company.
What can I do? Hope for a fix in a far, distant future?

You can't 'hope for a fix' unless you report the problem so I'll say it again, file a bug report.

Leave Zimbra and move to SBS?

That's a choice for you to make.

[leSasch]

Can you please tell me how to file a bug report? Thanks.

[phoenix]

Can you please tell me how to file a bug report? Thanks.

This has been covered many times in the forums, go to bugzilla then register and enter the bug report for the product you're using and give a complete description (including the steps to reproduce.