HTC Incredible Android cannot send email

[scott.coats]

I've not seen much talk about the HTC Incredible with Zimbra. I have two HTC Incredible units that we activated with ActiveSync (MS Exchange support) to our Zimbra servers run NE 6.06. The contacts, calendars and mail seemed to sync just fine. I can receive mail, respond to calendar request, see GAL, etc. However, when I send an email...it just sits in the OUT box. This work with IMAP servers but not with Zimbra running ActiveSync.

We installed a couple Android MarketPlace apps (RoadSync & TouchDown), they both are able to sync and send mail. But we'd like to use the standard interface.

Any ideas? We really like what we see...but not with this issue.

[rgsilverman]

Hi, Let me know if you have figured it out. I have tried , talked to HTC, all to no avail, I am using Touchdown right now to fill the gap.

I can receive and everything syncs fine.. Just no sending!!!

Thanks

[charliecoyote]

Same problem here. Fiddling with it again. We have mobile available on zimbra server, etc....

[rgsilverman]

Yea, Zimbra Server is fine... I think that HTC has the issue, although they are unaware of anything..

I have tried every different way to get it to work.. Im sure that eventually it will get figured out by someone!!!

[bdial]

if its the same problem that was affecting the htc hero and eris i think, it might be fixed in 6.0.7. Someone created a patch for zimra ot fix it in 6.0.6 you can read it in the bug report Bug 41145 – Support for HTC "Work Email" Android app for ActiveSync

[bartounet]

It is a HTC problem whith utf8, but i think htc will nerver solve the problem, because they
support Exchange communication and no Zimbra...

So i think zimbra must solve the problem alone...
I have a HTC Tatoo and i have the same problem since zcs 6.0.5...
The problem was not solved in 6.0.6... and i have not seen a road map for solving the problem in 6.0.7 ...

It is very problematic in France, because HTC is the leader Android Phone...

[bartounet]

Ho excuse me the problem seems to be fixed in 6.0.7

145 41145 normal
Support for HTC "Work Email" Android app for ActiveSync
6.0.7 Mobile - Zimbra Mobile Sync RESOLVED 16 dkarp

[phoenix]

This is the bug report (as mentioned earlier in this thread) and details of the targeted release are in the Product Portal.

[d2globalinc]

So no way to get the patch for a 6.0.6p1 server before 6.0.7 is released? I think they really need a package management system for zimbra to download minor patches like this so we all don't have to sit around and wait for a major patch release :S.. or is this already possible? If so let me know how... :S -

Nothing worse then knowing there is a fix / patch but you have to sit and wait days / weeks / months for the fix to be released in an official patch

Thanks!

Shane Menshik
D2 GLOBAL INC.

[bartounet]

Yes, but HTC Android phone is not officialy supported by zimbra i think...