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Thread: HTC Incredible Android cannot send email

  1. #1
    scott.coats is offline Intermediate Member
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    Default HTC Incredible Android cannot send email

    I've not seen much talk about the HTC Incredible with Zimbra. I have two HTC Incredible units that we activated with ActiveSync (MS Exchange support) to our Zimbra servers run NE 6.06. The contacts, calendars and mail seemed to sync just fine. I can receive mail, respond to calendar request, see GAL, etc. However, when I send an email...it just sits in the OUT box. This work with IMAP servers but not with Zimbra running ActiveSync.

    We installed a couple Android MarketPlace apps (RoadSync & TouchDown), they both are able to sync and send mail. But we'd like to use the standard interface.

    Any ideas? We really like what we see...but not with this issue.

  2. #2
    rgsilverman is offline Junior Member
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    Default HTC Incredible

    Hi, Let me know if you have figured it out. I have tried , talked to HTC, all to no avail, I am using Touchdown right now to fill the gap.

    I can receive and everything syncs fine.. Just no sending!!!

    Thanks

  3. #3
    charliecoyote is offline New Member
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    Same problem here. Fiddling with it again. We have mobile available on zimbra server, etc....

  4. #4
    rgsilverman is offline Junior Member
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    Default HtC Incredible Active Sync issue

    Yea, Zimbra Server is fine... I think that HTC has the issue, although they are unaware of anything..

    I have tried every different way to get it to work.. Im sure that eventually it will get figured out by someone!!!

  5. #5
    bdial's Avatar
    bdial is offline Moderator
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    Default

    if its the same problem that was affecting the htc hero and eris i think, it might be fixed in 6.0.7. Someone created a patch for zimra ot fix it in 6.0.6 you can read it in the bug report Bug 41145 – Support for HTC "Work Email" Android app for ActiveSync

  6. #6
    bartounet is offline Active Member
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    It is a HTC problem whith utf8, but i think htc will nerver solve the problem, because they
    support Exchange communication and no Zimbra...

    So i think zimbra must solve the problem alone...
    I have a HTC Tatoo and i have the same problem since zcs 6.0.5...
    The problem was not solved in 6.0.6... and i have not seen a road map for solving the problem in 6.0.7 ...

    It is very problematic in France, because HTC is the leader Android Phone...

  7. #7
    bartounet is offline Active Member
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    Ho excuse me the problem seems to be fixed in 6.0.7

    145 41145 normal
    Support for HTC "Work Email" Android app for ActiveSync
    6.0.7 Mobile - Zimbra Mobile Sync RESOLVED 16 dkarp

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    This is the bug report (as mentioned earlier in this thread) and details of the targeted release are in the Product Portal.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    d2globalinc's Avatar
    d2globalinc is offline Special Member
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    So no way to get the patch for a 6.0.6p1 server before 6.0.7 is released? I think they really need a package management system for zimbra to download minor patches like this so we all don't have to sit around and wait for a major patch release :S.. or is this already possible? If so let me know how... :S -

    Nothing worse then knowing there is a fix / patch but you have to sit and wait days / weeks / months for the fix to be released in an official patch

    Thanks!

    Shane Menshik
    D2 GLOBAL INC.
    - SLM -

  10. #10
    bartounet is offline Active Member
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    Yes, but HTC Android phone is not officialy supported by zimbra i think...

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