Aderium Companion for Zimbra - Native iPhone App for Files, Docs, & Tasks

[uxbod]

Anything reported in mailbox.log ? are you using a external LDAP for authentication ?

[iway]

No to both.

[Aderium]

Chris,

Open Source or NE ?

[iway]

We use NE.

[Aderium]

Chris,

Have you tried deleting the app from phone and reinstalling it ? Also did u have the beta version on your phone prior to ver 1 ?

[iway]

Yes, I have reinstalled it, even tried on another iPhone. No beta version prior to this version.

[Dirk]

Do the affected users have the zimbra mobile module enabled (if this app even needs that) ?

[iway]

Yes, they all do.

[Aderium]

As we have seen so far the app does not require the Mobile feature enabled @ this point. What seems to be add with this particular installation is that the error seems to be happening based on users, as you have described that it does work for some users and not for others.

What happens when u create a new user ? Does the app work with the new user ? Reason I ask is because unless there are differences at the user lever admin side, then all that is left is password entry.

With Verion 1.1 the authentication requires the following ( and I know you have this correct )

1) Full email
2) Password)
3) Domain name inclusive of http or https exp https://webmail.aderium.com
(no extra / after the domain name, we are addessing this in ver 1.2)

[Aderium]

Dirk,

What Character set does Zimbra support besides UTF-8 ? I wonder if this is a character set issue in a character in the password