Zimbra

glitch23 · #1 (**permalink**) 05-21-2007, 11:08 AM

I've searched here, the wiki, and the documentation but I have yet to find an answer to my question.

That question is, when using the Migration Wizard for Exchange all emails are converted to plaintext format. If this is the proper behavior for the Wizard can it be changed?

If not then I need to know if there another way that I can migrate HTML email from exchange to Zimbra, whether its using the PST Import wizard, or imapsync.

Thanks in advance.

mmorse · #2 (**permalink**) 05-22-2007, 01:25 AM

no mention of being forced to convert html to plaintex in this documentation: http://www.zimbra.com/docs/ne/latest...llation_guide/
Can someone (zimbra employee or prior exchange migrator) verify this?

The groupwise documentation states: "Rich text in email messages are converted to plain text."
But there's no mention of plain, rich or HTML messages in the exchange documentation. So it would be generally understood that emails wouldn't get converted.

Quote:

If not then I need to know if there another way that I can migrate HTML email from exchange to Zimbra, whether its using the PST Import wizard, or imapsync.

I know imapsync doesn't convert html emails to plaintext-use is here:
http://wiki.zimbra.com/index.php?tit...nded_Method.29

Uday · #3 (**permalink**) 05-22-2007, 01:27 AM

Hi,

Migration Wizard for Exchange does send HTML part if its there in mail. You can verify this by viewing the source of mail ( right click the HTML e-mail in "By Message" view and click "Show Original" ).

The problem you are facing with HTML e-mails may be because of settings of your account. Go to options->mail on web client and check the option "View mail as HTML (when possible)". Save the settings and perform "Get Mail".

-Uday

glitch23 · #4 (**permalink**) 05-22-2007, 11:00 AM

Quote:

Originally Posted by Uday

Hi,

Migration Wizard for Exchange does send HTML part if its there in mail. You can verify this by viewing the source of mail ( right click the HTML e-mail in "By Message" view and click "Show Original" ).

The problem you are facing with HTML e-mails may be because of settings of your account. Go to options->mail on web client and check the option "View mail as HTML (when possible)". Save the settings and perform "Get Mail".

-Uday

I set the options in the web client as you suggested but the emails are still plain-text. Then I viewed the source of the message itself and this is what I got.

This first one is the source of the email when viewing it in Thunderbird since Outlook wouldn't give me the entire source including headers, though it was in HTML:

Code:

 
To: jmcknight@talkpoint.com
Subject: PureLoad Welcome Letter
Mime-Version: 1.0
Content-Type: multipart/mixed; 
	boundary="----=_Part_1142_246833202.1177354898862"
Date: Mon, 23 Apr 2007 21:01:38 +0200
X-Assp-Spam-Prob: 0.00000
X-Assp-Envelope-From: info@minq.se
Return-Path: info@minq.se
X-OriginalArrivalTime: 23 Apr 2007 19:02:30.0555 (UTC) FILETIME=[F14496B0:01C785D9]

------=_Part_1142_246833202.1177354898862
Content-Type: text/html;charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

<html>
  <head>
    <title>Thank you for downloading PureLoad!</title>
  </head>

Here's what is looks like in the web client and Thunderbird after the migration:

Code:

To: "jmcknight@talkpoint.com" <jmcknight@talkpoint.com>
Subject: PureLoad Welcome Letter
X-Priority: 3
Message-ID: <1734703657.1177354898863.JavaMail.tomcat@localhost>
Content-Type: multipart/mixed;
 boundary="------------Boundary-00=_5PK0ac75gEWFkNiOxr8i"

--------------Boundary-00=_5PK0ac75gEWFkNiOxr8i
Content-Type: text/plain; charset=iso-8859-1;
Content-Transfer-Encoding: Quoted-printable

=09=09


Thank you for downloading PureLoad=21

As you can see the Content-Type as well as the all the HTML coding was changed or removed during the Migration.

The version of the Migration Tool used was ZCSMigWiz-4.5.5_GA_831 Version 4.5. The server version is 4.5.5_GA_838.UBUNTU6.

Any input? I have a migration to complete over the long weekend and a fix/workaround for this will be greatly appreciated.

sam · #5 (**permalink**) 05-22-2007, 11:59 AM

Open the original message with outlook and save it as a .msg file then attach the .msg file to this thread.

glitch23 · #6 (**permalink**) 05-22-2007, 01:02 PM

I attached two different HTML emails. These of course are plain/text after the migration.

manish · #7 (**permalink**) 05-23-2007, 06:58 AM

Entered Bug 17066 for this issue.

Please check the following link for the status.
http://bugzilla.zimbra.com/show_bug.cgi?id=17066

Thanks,
Manish

glitch23 · #8 (**permalink**) 05-23-2007, 07:34 AM

Quote:

Originally Posted by manish

Entered Bug 17066 for this issue.

Please check the following link for the status.
http://bugzilla.zimbra.com/show_bug.cgi?id=17066

Thanks,
Manish

Thank you for being on top of this.

As far as using imapsync, I know it doesn't migrate calendar entries. Is it possible to use imapsync first to copy all the mail, and then use the Migration Wizard to copy over Appointments or will the two clobber each other?

manish · #9 (**permalink**) 05-24-2007, 01:11 AM

You will get duplicates.

glitch23 · #10 (**permalink**) 05-24-2007, 08:46 AM

Figured as much. Well now I have one last question. Is it possible using zmprov to delete all the email in a users mailbox with out deleting the mailbox itself?

So the steps would be:

1) Use the migration wizard as normal
2) Delete all user email but not the mailbox
3) imapsync all the email back to the users

This should give me all the data thats not email but exist in Exchange (calendars, contacts) and then all the email with the correct formatting.

Anyone feel free to chime in with any other suggestions.

The answer to my question would be "zmmailbox -a <admin> -p <password> -m <mailbox> emptyFolder <Folder Name>"

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