Import Outlook 2010 PST to Zimbra 6.0.10

[netsyspro]

Hello everyone,

Following is a description of my problem:
I have Zimbra ZCS Open Source Edition, version 6.0.10 running on CentOS 5.5 x64. The new Managing Director has Outlook 2010 (32-bit) on Windows 7 (64-bit, I think) on his laptop. I want to import his emails into his new Zimbra account.

I generated a PST from Outlook 2010.
I'm trying to import this PST into Zimbra using the ZCSPSTImport Wizard tool provided (version 6.0.10).

I've filled in all the required info in the tool, but in the end, it fails to import anything, generating an error msg: something like "Cannot open the default mail store zone: 8004011d".

The error log is as follows:

07-02-2011 15:18:08 [1896]: Outlook Reminder Event Handler could not be registered
07-02-2011 15:18:08 [1896]: ZCSPSTImportWizard-6.0.10_GA_2692 Version 6.0
07-02-2011 15:18:08 [1896]: ------------------Import Options--------------------------
07-02-2011 15:18:08 [1896]: Import Mails : Yes
07-02-2011 15:18:08 [1896]: Import Sent Items : Yes
07-02-2011 15:18:08 [1896]: Import Contacts : Yes
07-02-2011 15:18:08 [1896]: Import Calendar Items: Yes
07-02-2011 15:18:08 [1896]: Import Tasks : Yes
07-02-2011 15:18:08 [1896]: Import JunkMail : Yes
07-02-2011 15:18:08 [1896]: Import Deleted Items : Yes
07-02-2011 15:18:08 [1896]: UseProgressLogs : Yes
07-02-2011 15:18:08 [1896]: MessageLogging : No
07-02-2011 15:18:08 [1896]: ----------------------X-X-X-------------------------------
07-02-2011 15:18:08 [1896]: Creating / starting worker thread
07-02-2011 15:18:08 [1896]: Dispatching work to worker thread
07-02-2011 15:18:08 [2260]: Worker thread started
07-02-2011 15:18:08 [2260]: Unable to open default msg store: -2147221219 at .\mapi\MapiObjects.cpp(631)
07-02-2011 15:18:08 [2260]: Worker thread exiting

I've read other threads, but I haven't found anything which could help me in this case.

I also tried repairing the PST using scanpst.exe. I got the same error after repair.

Can anyone help?

[netsyspro]

Can anyone at least confirm whether that version of the PST import wizard tool works on Windows 7 64-bit and with Outlook 2010?

Does the PST file need to be on the same folder as the other Outlook 2010 files?

Also, Outlook is using .OST files, but I generated the PST from the account.
Is this OK?

Are there any changes in the version 7 PST import wizard tool compared to the version 6.0.10?
The doc does not mention Outlook 2010.

[netsyspro]

Using the CLI mode, I get the following error after entering the password for the mail admin account:

Entrez un mot de passe valide pour le compte Zimbra admin@postman.company.com
**************
Authentification impossible*:

Impossible d'initialiser l'objet DOM XML.

Pour plus de détails, voir*: K:\temp\ZCSPSTImportWizard-7.0.0.70\PstImportWiz__2082011_104339.log.
Appuyez sur une touche pour continuer...

It seems that authentication has failed, despite having entered the correct password.

The log contains the following:

08-02-2011 10:01:25 [3584]: ZCSPSTImportWizard-7.0.0.70 Version 7.0
08-02-2011 10:01:25 [3584]: Checking for whether the XML is Config.xml. XML Path :
08-02-2011 10:01:25 [3584]: Le fichier spécifié est introuvable.

:configuration.xml
08-02-2011 10:01:25 [3584]: Again searching the file in the current working directory : D:\pst
08-02-2011 10:01:25 [3584]: New Config XML Path : D:\pst\configuration.xml
08-02-2011 10:01:25 [3208]: Total accounts to be imported(import node): 1
08-02-2011 10:01:38 [3208]: CheckFields failed!!!

Any idea what could be wrong?
The file configuration.xml is as shown below:

<ZCSImport>
	<Server name="server">
		<serverName>postman.company.com</serverName>
		<port>443</port>
		<sslEnabled>1</sslEnabled>
	</Server>
	<Account name="user">
		<userName>user@company.com</userName>
		<organizerEmail>OldFirstName.LASTNAME@company.com</organizerEmail>
	</Account>
	<Account name="admin">
		<userName>admin@postman.company.com</userName>
	</Account>
	<Data name="psts">
		<PST>D:\pst\user.pst</PST>
	</Data>
	<Options name="config1">
		<importDeletedItems>1</importDeletedItems>
		<importJunk>1</importJunk>
		<importPartialMails>1</importPartialMails>
		<ignorePreviouslyImported>0</ignorePreviouslyImported>
		<InvalidSSLOk>1</InvalidSSLOk>
	</Options>
	<Import Server="server" TargetAccount="user" AuthAccount="admin" AdminPort="7071" AdminSSLEnabled="1" Data="psts" Options="config1" />
</ZCSImport>

[netsyspro]

Another thing:
The user's Outlook is still configured to connect to a remote Exchange server at the company headquarters.
There are no PST files in his Outlook profile, but OST files.
I exported his Outlook mailbox to PST in order to use the ZCSPSTImport wizard tool.

[Screetch]

I've noticed the wizard tools has some bugs, for example the reading reading notify are not imported. I think the better way is to connect outlook to zimbra using IMAP and prepare also a file data with your pst. Finally you could copy all folder and message from pst to IMAP account folder. For OST is the same.
For contacts and only for contacts I have used an export to pst in outlook and then i i have used the tool wizard.

[netsyspro]

Thanks for the reply.

As a test, I installed an evaluation version of Outlook 2010 on my PC and created an IMAP account to connect to our Zimbra server.
Everything went fine. However, from time to time, I get an annoying message saying that the IMAP connection has timed out.

By the way, how do you prepare a file data with the PST?

[Screetch]

I don't know in 2010 the exact position but in 2007 from menu tools, account configuration ....then in the window "data file" (al path translate from italian). in this position you have to add your new pst.
be sure your IMAP connection working properly before!

[netsyspro]

Thanks for your help.
The issue has not been resolved.
The director has decided not to migrate his email account and stay with Outlook connected to a remote Exchange server.
Too bad we couldn't find the real cause of the migration tool errors/problems.

Thanks again.

[rosch]

I can tell you that you are not alone out there.
I have been trying to import pst files with the same wizard version..and it worked as soon as I did it with the domain administrator account on a client XP machine..
(I think you know about this page)

cheers.