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Thread: [SOLVED] Upgrade 5.16 to 6.00

  1. #11
    phoenix is offline Zimbra Consultant & Moderator
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    Try a re-index of the mailbox; clear the browser cache; try a different browser; remove any add-ons (or create an empty profile) and try again; which operating system (for the user); if it's Windows then disable any anti-virus or mail scanning software; does it work from a different PC; does it work when you view the users mail from the Admin UI? What happens when you try those things?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  2. #12
    lorenzaccio is offline Active Member
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    hi there,

    I have tried to reindex but it fails: SERVICE NOT_IN_PROGESS
    Cleared browse cache and try with mozilla and IE
    No adds-on
    It does not work from the zimbra admin console Error 404
    It does not work from another PC either.


    very strange..
    l.

  3. #13
    phoenix is offline Zimbra Consultant & Moderator
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    Have you tried setting the Public Service Hostname in the Admin UI? You could try exporting the mailbox and then re-importing it into a new account and see if that has the same problem.

    Are you sure your DNS etc. is all OK? Just to check, post the output of the following commands run on the Zimbra server:

    Code:
    cat /etc/hosts
    cat /etc/resolv.conf
    dig yourdomain.com any 
    dig yourdomain.com mx
    host `hostname`  <-- use that exact command with backticks not single quotes
    Is this a single server and do you have the proxy installed, by any chance?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #14
    lorenzaccio is offline Active Member
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    Hi there,

    here the results:
    hosts

    127.0.0.1 localhost.localdomain localhost
    10.x.x.x mail.domainname. mail

    resolv.conf
    nameserver 10.10.10.x
    nameserver our opublic ip address 1
    nameserver our public ip address 2


    dig mydomain mx

    mail.mydomain.com. 38400 IN A 10.10.10.x

    dig mydomain any

    wolfhoundsoftware.com. 38400 IN MX 10 mail.mydomain.com.
    wolfhoundsoftware.com. 38400 IN SOA mail.mydomain.com. admin.wolfhoundsoftware.com. 2006081402 28800 3600 604800 38400
    wolfhoundsoftware.com. 38400 IN NS mail.mydomain.com.


    it seems all good

    thanks
    L.

  5. #15
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by lorenzaccio View Post
    it seems all good
    Not really, from that information. Your resolv.conf should only have your LAN server IP and not the additional two servers. I'd rather see the exact output of those dig commands not edited highlights and you missed out the 'host' command I asked for. I'd also like an answer to the first and last questions I asked in that post.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #16
    ArcaneMagus's Avatar
    ArcaneMagus is offline Moderator
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    Quote Originally Posted by lorenzaccio View Post
    I have tried to reindex but it fails: SERVICE NOT_IN_PROGESS
    By the way, this is not an "error", even though it shows up as one. You will see this message in the logs when you first open up the reindex dialog, and once when the reindex process is complete. The error message is simply saying that the reindexing process is not currently running.

    See Bug 7873 - On 'Reindexing' the Mailbox, GUI displays 'Reindexing Complete' where as Log displays 'ServiceException.NOT_IN_PROGRESS'. for more detail.

    (On a side note, while reindexing the progress bar will not update, see Bug 41613 - ReIndexRequest returns all 0's, Progress bar doesn't update for that bug)

  7. #17
    lorenzaccio is offline Active Member
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    Quote Originally Posted by phoenix View Post
    Not really, from that information. Your resolv.conf should only have your LAN server IP and not the additional two servers. I'd rather see the exact output of those dig commands not edited highlights and you missed out the 'host' command I asked for. I'd also like an answer to the first and last questions I asked in that post.
    Hi there,

    sorry for the delay, and also for my lack of information...
    I have attached a file txt with all the output you have asked me...
    I do not have proxy..
    I do not really understand what you mean for:


    "Have you tried setting the Public Service Hostname in the Admin UI? You could try exporting the mailbox and then re-importing it into a new account and see if that has the same problem"

    hope that helps

    l.
    Attached Files Attached Files

  8. #18
    lorenzaccio is offline Active Member
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    one more clue :

    I found this in the mailbox.log

    com.zimbra.common.service.ServiceException: system failure: invalid value for flags: 134217728
    ExceptionId:LmtpServer-930:1259800512895:d8da47d2157c50ca
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:247)
    at com.zimbra.cs.mailbox.Flag.validateFlags(Flag.java :316)
    at com.zimbra.cs.mailbox.MailItem.<init>(MailItem.jav a:555)
    at com.zimbra.cs.mailbox.Folder.<init>(Folder.java:84 )
    at com.zimbra.cs.mailbox.MailItem.constructItem(MailI tem.java:1273)
    at com.zimbra.cs.mailbox.Mailbox.loadFoldersAndTags(M ailbox.java:1510)
    at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:1195)
    at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:1142)
    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1839)
    at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbo x.java:2645)
    at com.zimbra.cs.filter.IncomingMessageHandler.getDef aultFolderPath(IncomingMessageHandler.java:69)
    at com.zimbra.cs.filter.RuleManager.applyRulesToIncom ingMessage(RuleManager.java:353)
    at com.zimbra.cs.filter.RuleManager.applyRulesToIncom ingMessage(RuleManager.java:311)
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:425 )
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:257 )
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver (ZimbraLmtpBackend.java:162)
    at com.zimbra.cs.lmtpserver.LmtpHandler.processMessag eData(LmtpHandler.java:365)
    at com.zimbra.cs.lmtpserver.TcpLmtpHandler.continueDA TA(TcpLmtpHandler.java:72)
    at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHa ndler.java:350)
    at com.zimbra.cs.lmtpserver.LmtpHandler.processComman d(LmtpHandler.java:170)
    at com.zimbra.cs.lmtpserver.TcpLmtpHandler.processCom mand(TcpLmtpHandler.java:66)
    at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:175)
    at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:132)
    at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Wo rker.run(Unknown Source)
    at java.lang.Thread.run(Thread.java:619)

  9. #19
    phoenix is offline Zimbra Consultant & Moderator
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  10. #20
    lorenzaccio is offline Active Member
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    thx very much solved it it was that bug
    l.

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