[SOLVED] Upgrade 5.16 to 6.00

[phoenix]

Try a re-index of the mailbox; clear the browser cache; try a different browser; remove any add-ons (or create an empty profile) and try again; which operating system (for the user); if it's Windows then disable any anti-virus or mail scanning software; does it work from a different PC; does it work when you view the users mail from the Admin UI? What happens when you try those things?

[lorenzaccio]

hi there,

I have tried to reindex but it fails: SERVICE NOT_IN_PROGESS
Cleared browse cache and try with mozilla and IE
No adds-on
It does not work from the zimbra admin console Error 404
It does not work from another PC either.


very strange..
l.

[phoenix]

Have you tried setting the Public Service Hostname in the Admin UI? You could try exporting the mailbox and then re-importing it into a new account and see if that has the same problem.

Are you sure your DNS etc. is all OK? Just to check, post the output of the following commands run on the Zimbra server:

cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain.com any 
dig yourdomain.com mx
host `hostname`  <-- use that exact command with backticks not single quotes

Is this a single server and do you have the proxy installed, by any chance?

[lorenzaccio]

Hi there,

here the results:
hosts

127.0.0.1 localhost.localdomain localhost
10.x.x.x mail.domainname. mail

resolv.conf
nameserver 10.10.10.x
nameserver our opublic ip address 1
nameserver our public ip address 2


dig mydomain mx

mail.mydomain.com. 38400 IN A 10.10.10.x

dig mydomain any

wolfhoundsoftware.com. 38400 IN MX 10 mail.mydomain.com.
wolfhoundsoftware.com. 38400 IN SOA mail.mydomain.com. admin.wolfhoundsoftware.com. 2006081402 28800 3600 604800 38400
wolfhoundsoftware.com. 38400 IN NS mail.mydomain.com.


it seems all good

thanks
L.

[phoenix]

it seems all good

Not really, from that information. Your resolv.conf should only have your LAN server IP and not the additional two servers. I'd rather see the exact output of those dig commands not edited highlights and you missed out the 'host' command I asked for. I'd also like an answer to the first and last questions I asked in that post.

[ArcaneMagus]

I have tried to reindex but it fails: SERVICE NOT_IN_PROGESS

By the way, this is not an "error", even though it shows up as one. You will see this message in the logs when you first open up the reindex dialog, and once when the reindex process is complete. The error message is simply saying that the reindexing process is not currently running.

See Bug 7873 - On 'Reindexing' the Mailbox, GUI displays 'Reindexing Complete' where as Log displays 'ServiceException.NOT_IN_PROGRESS'. for more detail.

(On a side note, while reindexing the progress bar will not update, see Bug 41613 - ReIndexRequest returns all 0's, Progress bar doesn't update for that bug)

[lorenzaccio]

Not really, from that information. Your resolv.conf should only have your LAN server IP and not the additional two servers. I'd rather see the exact output of those dig commands not edited highlights and you missed out the 'host' command I asked for. I'd also like an answer to the first and last questions I asked in that post.

Hi there,

sorry for the delay, and also for my lack of information...
I have attached a file txt with all the output you have asked me...
I do not have proxy..
I do not really understand what you mean for:


"Have you tried setting the Public Service Hostname in the Admin UI? You could try exporting the mailbox and then re-importing it into a new account and see if that has the same problem"

hope that helps

l.

[lorenzaccio]

one more clue :

I found this in the mailbox.log

com.zimbra.common.service.ServiceException: system failure: invalid value for flags: 134217728
ExceptionId:LmtpServer-930:1259800512895:d8da47d2157c50ca
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:247)
at com.zimbra.cs.mailbox.Flag.validateFlags(Flag.java :316)
at com.zimbra.cs.mailbox.MailItem.<init>(MailItem.jav a:555)
at com.zimbra.cs.mailbox.Folder.<init>(Folder.java:84 )
at com.zimbra.cs.mailbox.MailItem.constructItem(MailI tem.java:1273)
at com.zimbra.cs.mailbox.Mailbox.loadFoldersAndTags(M ailbox.java:1510)
at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:1195)
at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:1142)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1839)
at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbo x.java:2645)
at com.zimbra.cs.filter.IncomingMessageHandler.getDef aultFolderPath(IncomingMessageHandler.java:69)
at com.zimbra.cs.filter.RuleManager.applyRulesToIncom ingMessage(RuleManager.java:353)
at com.zimbra.cs.filter.RuleManager.applyRulesToIncom ingMessage(RuleManager.java:311)
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:425 )
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:257 )
at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver (ZimbraLmtpBackend.java:162)
at com.zimbra.cs.lmtpserver.LmtpHandler.processMessag eData(LmtpHandler.java:365)
at com.zimbra.cs.lmtpserver.TcpLmtpHandler.continueDA TA(TcpLmtpHandler.java:72)
at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHa ndler.java:350)
at com.zimbra.cs.lmtpserver.LmtpHandler.processComman d(LmtpHandler.java:170)
at com.zimbra.cs.lmtpserver.TcpLmtpHandler.processCom mand(TcpLmtpHandler.java:66)
at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:175)
at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:132)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Wo rker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:619)

[phoenix]

Bug 42534 &ndash; invalid value for flags: 134217728 then check the Product Portal

[lorenzaccio]

thx very much solved it it was that bug
l.