Missing folders

[mmluba]

Awhile back, we migrated over to the Network Edition. Some users have noticed mail folders not showing in the advanced version, but can find them within the HTML version under their folder list. Once we move these "missing" folders to be subfolders under the inbox, they show in the advanced version. The culprit, or so we think, may have been that they were created on our old system with Thunderbird. We've been unable to reproduce steps to create these semi-transparent folders, but it's more than one user reporting the issue now.

Any ideas? Anyone experienced the same sort of problem? My thought was that perhaps it's some sort of folder property, but I've been unable to find tag or property that's different with these folders. Perhaps they are partially marked as another folder type (address book) and mail?

[uxbod]

On one of the troublesome accounts attempt a re-index from the Admin GUI and see if that resolves the problem.

[mmluba]

Reindexing didn't resolve the problem. I should also mention that the folders I'm seeing a problem with are usually below the "Show Remaining Folder's" link after it's expanded in the Advanced version.

Looks like an folder expansion problem in the Advanced version. If users have too many folders, the next one in the list doesn't display when the list is expanded. Users can see that "missing folder" in the Accessible version.

[SPremeau]

For what it's worth, I believe I've been able to confirm this, and have opened case 27843 with support.

[mmorse]

Seems both of you are hitting: Bug 29323 - "+ Show Remaining Folders" breaks when there are large subfolders

Also related: Bug 29205 - Show Remaining Folders misses a folder

[xpinx2pin]

is there any solution of this problem ?

[soxfan]

is there any solution of this problem ?

Yes, the solution is to upgrade past 5.0.6. According to bugzilla for one of the bugs previously listed, it looks like 5.0.10 contained the fix. So you would want to at least go to that version, if not the latest.

[xpinx2pin]

i had using ZCS 5.0.18 and i still found this problem.

please help..

[soxfan]

Sorry, I don't have an answer for you. However, you should update your profile. It is showing that you are running 5.0.6, and that's what I based my previous response on.

[mmluba]

There's a bunch of things you can do. You can try my suggestion of moving the folders to be sub-folder of the Inbox in the Accessible version. Otherwise, my general question is, is this the original problem I described, or the latter that mmorse commented on?