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Thread: Open support case

  1. #1
    jimbo762 is offline Starter Member
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    Default Open support case

    Having finally talked my company into purchasing the ne version of zimbra, i must admit that so far i am not enthusiastic about the purchase. Is the average time for any form of response on an open case over 28 hours?
    I'm only posting this in the forum because i know that one of the zimbra employee's will read it. We have a nice fresh install of ne on a very nice brand new server, just sitting there in the rack feeling left out because all the network traffic seems to be ignoring it
    Support Case 00022962

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Welcome to the forums

    Sorry you have not had a response Have you phoned them at all ? I presume you just opened a case via the support portal ?

    What is your problem and maybe we can help here ?

  3. #3
    jimbo762 is offline Starter Member
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    Yea, i tried the phone. If i describe my opinion of that experience here, i'm sure i will be banned .

    Being a linux admin and open source purist, using forums, wikis, and google, as well as good old trial and error to solve any problems i come across is what i do but after paying for a product, i have a certain expectation level of support assistance. Isnt that what i am paying for?
    I have searched and read, tried and failed, and searched and read some more but all to no avail.
    What i am asking for in my support case is some help/guidance in migrating users and domains from foss zimbra on osx 10.4 to ne version of zimbra on rhel5 64-bit. These 2 boxes have different host names and ip's.
    I would certainly be grateful for any help or insight someone here may be able to offer. Then i can close the open case and save it for something that isnt as time sensitive.

  4. #4
    uxbod's Avatar
    uxbod is offline Moderator
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    Sorry again A Zimbra employee has been notified of this and your case is being looked at. From what I understand it should be relatively simple to resolve. I am sure you will be up and running soon.

    ***NOTE***: I am not affiliated to Zimbra, and have no commercial interest, I just love the product that is why I moderate.

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    I see that you've had a response to your case but just for the record the Support Packages and Response Times are detailed on this page: http://www.zimbra.com/support/support_overview.html
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    mmorse's Avatar
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    More was explained in the support case; but relevant docs for those coming by later:
    /blog/archives/2007/10/moving_zcs_to_another_server.html
    (Key there is using the same zcs version number when you're switching platforms, the .install.sh -s in step 3 is what makes it work, keeping GID & UID's the same is also healthy.)
    Network Edition: Moving from 32-bit to 64-bit Server - Zimbra :: Wiki
    /blog/archives/2007/05/exporting_and_importing_zimbra_ldap_data_1.html
    Moving ZCS to New Server - Zimbra :: Wiki
    Network Edition Moving from Open Source to Network Edition ZCS - Zimbra :: Wiki
    (Though if you're doing it on the same box your running at present you can basically just run the installer to go from FOSS>NE)

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