Error importing Mailboxes from Exchange/PST

[subhranshu.dwivedi]

Thanks for Support.

[amiclat]

hi subhranshu.dwivedi,

may i know what is the solutions? coz im having same issue.

Thanks
amiclat

[amiclat]

Any help??!! im having issue migrating few accounts from ms exchange to zimbra, but the rest of the account almost same size same number of items but no problem only to those particular user im having issue. Thanks.

[subhranshu.dwivedi]

the wizard doesn't works well on the server, use it on a workstation attached to the server domain using the administrator account.

Hopefully this will resolve your problem.

[amiclat]

Thanks for the reply..

Yup thats what im doing right now but im still getting same error, is there any issue when i run the wizard simultaneously on the two machine and run it at same time?

Thanks,

[subhranshu.dwivedi]

As such no, i don't think it will conflict in any way, its an .exe only.

I remember when we were migrating our production server to ZCS, we also faced issues with some accounts and PST's, which we later worked out through Zimbra Admin UI-Migration wizard.

or we did manually by migrating the PST to the fresh accounts created on ZCS.

If you could brief me with errors i might be able to help you better.

[amiclat]

Below is the last few paragraphs of the log file.

Mailbox Details:
Approx: 15GB
Total Items : 37,942

Log File

15-03-2012 10:50:16 [4368]: BatchRequest::AppendRequest: appendChild done
15-03-2012 10:50:16 [4368]: (MI): Batch Added Contact rid(15)
15-03-2012 10:50:16 [4368]: (MI): Batch Adding Contact d(Thu, 25 Nov 2010 10:34:40 -0000) fid(007) c(Karen Lee)
15-03-2012 10:50:16 [4368]: BatchRequest::AppendRequest: going for appendChild
15-03-2012 10:50:16 [4368]: BatchRequest::AppendRequest: appendChild done
15-03-2012 10:50:16 [4368]: (MI): Batch Added Contact rid(16)
15-03-2012 10:50:16 [4368]: (MI): Batch Adding Contact d(Thu, 25 Nov 2010 10:34:40 -0000) fid(007) c(HDS-Tan Chin Soon)
15-03-2012 10:50:16 [4368]: BatchRequest::AppendRequest: going for appendChild
15-03-2012 10:50:16 [4368]: BatchRequest::AppendRequest: appendChild done
15-03-2012 10:50:16 [4368]: (MI): Batch Added Contact rid(17)
15-03-2012 10:50:16 [4368]: **Warning**: Unable to open message (80040305) id 00000000b71547fc130ba442a60030c96ab0b28f07003d1b03 b5ce31174fa7b64991171afb6d000adb4d39590000d7f2b2fb 6361c14aa73478cf7eace6190048f81423c10000
15-03-2012 10:50:16 [4368]: **Warning**: Unable to open message (80040305) id 00000000b71547fc130ba442a60030c96ab0b28f07003d1b03 b5ce31174fa7b64991171afb6d000adb4d39590000d7f2b2fb 6361c14aa73478cf7eace6190048f81423c20000
15-03-2012 10:50:16 [4368]: **Warning**: Unable to open message (80040305) id 00000000b71547fc130ba442a60030c96ab0b28f07003d1b03 b5ce31174fa7b64991171afb6d000adb4d39590000d7f2b2fb 6361c14aa73478cf7eace6190048f81423c30000
15-03-2012 10:50:16 [4368]: Clearing internal progress log entries
15-03-2012 10:50:16 [4368]: Entries cleared
15-03-2012 10:50:16 [4368]: Deleting mapi folder list
15-03-2012 10:50:16 [4368]: **Error**:while importing mailbox chrisandra@XXX.com: error_threshold_reached. Failed to process too many items.
15-03-2012 10:50:16 [4368]: Waiting for work
15-03-2012 10:50:16 [4368]: Worker thread exiting
15-03-2012 10:55:49 [6476]: Total errors and warnings in migration:
15-03-2012 10:55:49 [6476]: (MI): Number of Errors : 1
15-03-2012 10:55:49 [6476]: (MI): Number of Warnings : 11

[subhranshu.dwivedi]

15-03-2012 10:50:16 [4368]: **Error**:while importing mailbox chrisandra@XXX.com: error_threshold_reached. Failed to process too many items.

This shows that the errors are showing up because of threshold value,

Please change the threshold registry value of wizrd to "0" and then check.

[amiclat]

I tried to check my registry on HKEY_CURRENT_USER\Zimbra\ but i dont see any ErrorThreshold.. can i just add an REG_DWORD entry?

Thanks,
amiclat

[subhranshu.dwivedi]

See it should have the ErrorThreshold there as this is the first thing which getts register when you run the wizard.

location should be this with folowing values:-

[HKEY_CURRENT_USER\Software\Zimbra]
"ErrorTreshold"=dword:00000000
"MaxAttachSizeMB"=dword:00000000

You have mentioned HKEY_CURRENT_USER\Zimbra\

So just recheck and and then down load the wizrd again and re run it.

And then let me know.