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Thread: GMail's IMAP Not Working

  1. #1
    bluelaguna is offline Junior Member
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    Default GMail's IMAP Not Working

    I tried to access IMAP from my gmail account and it starts to work (some of my labels are imported as folders), but then I get the error "system failure: parse error in STATUS"

    This is using Zimbra Collaboration Suite 5.0 RC 1

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    I presume you mean you're trying to get your mail from gmail using IMAP? Have you actually enabled IMAP on your gmail account? Can you connect to the gmail account using another IMAP client such as Thunderbird?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    tgx's Avatar
    tgx
    tgx is offline Elite Member
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    Actually the RC1 Webmail client doesn't connect to my IMAP server either.
    I use Mercury/32 by David Harris.

    Mercury Mail Transport System Overview

    'system failure: A4 NO Cannot use the STATUS command on non-SELECTable items.'

    What I get is my first two folders displayed in the left pane and this error box.
    I clicked the Send Error Report button.

    I don't actually find this as a shock because IMAP implementations have some degree of variation that often results in incompatibilites.

  4. #4
    bluelaguna is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    I presume you mean you're trying to get your mail from gmail using IMAP? Have you actually enabled IMAP on your gmail account? Can you connect to the gmail account using another IMAP client such as Thunderbird?
    Yes, I'm having the same problem as tgx. Thunderbird accesses my gmail fine

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    I'm somewhat perplexed by both of your comments. Are you trying to retrieve your mail using the feature that downloads mail from an external account or are you trying to use the Web UI to get your mail from gmail? The web ui only works with a Zimbra server, it does not connect to any other mail server. Please explain to me exactly what you are trying to do.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    bluelaguna is offline Junior Member
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    Yes, I am trying to access gmail using the ExternalAccount feature.

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by bluelaguna View Post
    Yes, I am trying to access gmail using the ExternalAccount feature.
    Have you enabled IMAP on your gmail account as I asked in the earlier post?
    Last edited by phoenix; 11-02-2007 at 02:01 PM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    mmorse's Avatar
    mmorse is offline Moderator
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    I personally just forward, but I think I see what your saying:

    Fill in the below with your info > hit test settings > get back 'success' > then save


    (tried with & without @gmail.com on the username but it will display invalid credentials if it's totally wrong anyway)

    Some (not all) of the 'folder structure' shows up in the mail app, but if I click 'get external mail' the result is:
    Account __ Failed
    system failure: parse error in STATUS



    {"Body":{"ImportDataResponse":{"_jsns":"urn:zimbra Mail"}},"Header":{"context":{"sessionId":[{"id":"removed
    ","_content":"removed
    "}],"change":{"token":removed},"_jsns":"urn:zimbra"}} ,"_jsns":"urn:zimbraSoap"}

    {"Body":{"GetImportStatusResponse":{"imap":[{"id":"removed","error":"system failure: parse error in STATUS","isRunning":false,"success":false},{"id":" removed
    ","error":"system failure: parse error in STATUS","isRunning":false,"success":false}],"_jsns":"urn:zimbraMail"}},"Header":{"context":{" sessionId":[{"id":"removed","_content":"removed"}],"change":{"token":removed},"_jsns":"urn:zimbra"}} ,"_jsns":"urn:zimbraSoap"}
    Last edited by mmorse; 11-02-2007 at 03:34 PM.

  9. #9
    bluelaguna is offline Junior Member
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    Quote Originally Posted by phoenix View Post
    Have you enabled IMAP on your gmail account as I asked in the earlier post?
    Yes, it works fine in other IMAP clients.

  10. #10
    dkarp is offline Zimbra Employee
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    Believe it or not, it's a Gmail bug. Gmail returns folder names with spaces in them, but they don't bother to quote those folder names. We use JavaMail as our IMAP client for external account access. JavaMail's a stickler for proper protocol, and it barfs on errors like the one Gmail's making.

    We've tweaked JavaMail to work around this Gmail bug. You'll see that fix in our next release. But hopefully Gmail will also fix their bug!
    Bugzilla - Wiki - Downloads - Before posting... Search!

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