
Originally Posted by
LMStone
Hi Jim,
We have found that scanpst.exe doesn't always fix everything.
When we get stuck trying to import a pst file that Zimbra thinks is broken, we note in which folder the alleged broken message is stored. Then, we archive that folder to a separate pst file and delete the folder in Outlook. At that point, we run the Zimbra PST Import tool again.
Once we have imported what we can, we set up a new profile in Outlook, import the allegedly broken pst file(s) one at a time, and run the Outlook Inbox Repair Tool after each import, and then try to import the "fixed" pst file again.
In other words, the trick we use is get the corrupted bits out of the pst file we are trying to import into a separate pst file (or files), and then try to fix those cleaved off pst files on their own before importing them.
We have also used the Outlook Archiving feature, in those cases where the user kept everything in their Inbox folder.
Hope that helps,
Mark