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Thread: Zimbra Installation Problems (RHEL AS v4)

  1. #1
    stillwell is offline Member
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    Default Zimbra Installation Problems (RHEL AS v4)

    Hello,

    Zimbra seems like a great product, that's why I'm persistent on troubleshooting it.

    (Some values have been 'x'ed out to protect our server.)



    I start out the installation with the zcs/install.sh

    Things were normal...


    (Note: I have replaced my real domain name and 'x'ed out some of my ips addresses - if you need them for diagnostic purposes, please say so.)

    Checking for prerequisites...
    NPTL...FOUND
    sudo...FOUND sudo-1.6.7p5-30.1.3
    libidn...FOUND libidn-0.5.6-1
    curl...FOUND curl-7.12.1-8
    fetchmail...FOUND fetchmail-6.2.5-6
    gmp...FOUND gmp-4.1.4-3
    compat-libstdc++-296...FOUND compat-libstdc++-296-2.96-132.7.2
    compat-libstdc++-33...FOUND compat-libstdc++-33-3.2.3-47.3
    /usr/lib/libstdc++.so.5...FOUND
    Checking for required space...

    Checking for installable packages


    Installing packages

    zimbra-core......zimbra-core-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
    zimbra-ldap......zimbra-ldap-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
    zimbra-logger......zimbra-logger-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
    zimbra-mta......zimbra-mta-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
    zimbra-snmp......zimbra-snmp-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
    zimbra-store......zimbra-store-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
    zimbra-apache......zimbra-apache-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
    zimbra-spell......zimbra-spell-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
    Operations logged to /tmp/zmsetup.log.25747
    Setting defaults... MX: mail.testserver.com (74.53.2xx.x37)
    Interface: 74.53.2xx.x26
    Interface: 74.53.2xx.x27
    Interface: 74.53.2xx.x28
    Interface: 74.53.2xx.x29
    Interface: 74.53.2xx.x30
    Interface: 74.53.2xx.x31
    Interface: 74.53.2xx.x32
    Interface: 74.53.2xx.x33
    Interface: 74.53.2xx.x34
    Interface: 74.53.2xx.x35
    Interface: 74.53.2xx.x36
    Interface: 74.53.2xx.x37
    Interface: 127.0.0.1

    The installation went smoothly with the default settings until I got to this:


    ---------------------------

    Checking for port conflicts
    Port conflict detected: 993 (zimbra-store)
    Port conflict detected: 995 (zimbra-store)
    Port conflict detected: 110 (zimbra-store)
    Port conflict detected: 143 (zimbra-store)
    Port conflict detected: 25 (zimbra-mta)
    Port conflict detected: 80 (zimbra-store)
    Port conflict detected: 443 (zimbra-store)

    ----------------------------

    Store configuration

    1) Status: Enabled
    2) Create Admin User: yes
    3) Admin user to create: admin 'at' testserver.com
    4) Admin Password set
    5) Enable automated spam training: yes
    6) Spam training user: spam.kdniapmx 'at' testserver.com
    7) Non-spam(Ham) training user: ham.d7uoolr_b 'at' testserver.com
    8) Global Documents Account: wiki 'at' testserver.com
    9) SMTP host: mail.testserver.com
    10) Web server hxxp port: 80
    11) Web server hxxpS port: 443
    12) Web server mode: hxxp
    13) Enable POP/IMAP proxy: no
    14) IMAP server port: 143
    15) IMAP server SSL port: 993
    16) POP server port: 110
    17) POP server SSL port: 995
    18) Use spell check server: yes
    19) Spell server URL: hxxp://testserver.com:7780/aspell.php


    The system will be modified - continue? [No] Yes
    Operations logged to /tmp/zmsetup.log.12201
    Setting local config values...Done
    Setting up CA...Done
    Creating SSL certificate...Done
    Initializing ldap...Started slapd: pid 14619
    adding new entry "cn=zimbra"

    adding new entry "cn=admins,cn=zimbra"

    adding new entry "uid=zimbra,cn=admins,cn=zimbra"

    adding new entry "cn=zimlets,cn=zimbra"

    adding new entry "cn=config,cn=zimbra"

    adding new entry "cn=cos,cn=zimbra"

    adding new entry "cn=servers,cn=zimbra"

    modifying entry "cn=config,cn=zimbra"

    adding new entry "cn=default,cn=cos,cn=zimbra"

    adding new entry "cn=mime,cn=config,cn=zimbra"

    adding new entry "cn=message/rfc822,cn=mime,cn=config,cn=zimbra"

    adding new entry "cn=text/html,cn=mime,cn=config,cn=zimbra"

    adding new entry "cn=text/enriched,cn=mime,cn=config,cn=zimbra"

    adding new entry "cn=text/plain,cn=mime,cn=config,cn=zimbra"

    adding new entry "cn=text/calendar,cn=mime,cn=config,cn=zimbra"

    adding new entry "cn=all,cn=mime,cn=config,cn=zimbra"

    Done
    Saving CA in ldap...Done
    Installing SSL certificate...Done
    Creating server entry for testserver.com...Done
    Setting spell check URL...Done
    Setting service ports on testserver.com...Done
    Adding testserver.com to zimbraMailHostPool in default COS...Done
    Installing skins...
    froggy
    rose
    sky
    vanilla
    bare
    harvest
    lavender
    steel
    sand
    Done
    Setting MTA auth host...Done
    Creating domain testserver.com...Done
    Creating user admin 'at' testserver.com...Done
    Creating postmaster alias...Done
    Creating user wiki 'at' testserver.com...Done
    Creating user spam.kdniapmx 'at' testserver.com...Done
    Creating user ham.d7uoolr_b 'at' testserver.com...Done
    Setting spam training accounts...Done
    Initializing store sql database...Done
    Setting zimbraSmtpHostname for testserver.com...Done
    Initializing logger sql database...Done
    Initializing mta config...Done
    Configuring SNMP...Done
    Setting services on testserver.com...Done
    Setting up zimbra crontab...Done
    Setting up syslog.conf...Done

    You have the option of notifying Zimbra of your installation.
    This helps us to track the uptake of the Zimbra Collaboration Suite.
    The only information that will be transmitted is:
    The VERSION of zcs installed (4.5.5_GA_838_RHEL4)
    The ADMIN EMAIL ADDRESS created (admin 'at' testserver.com)

    Notify Zimbra of your installation? [Yes] Yes
    Notifying Zimbra of installation via hxxp://www.zimbra.com/cgi-bin/notify.cgi?VER=4.5.5_GA_838_RHEL4&MAIL=admin 'at' testserver.com

    Notification complete

    Starting servers...Done.
    Installing zimlets...
    com_zimbra_search
    com_zimbra_phone
    com_zimbra_email
    com_zimbra_url
    com_zimbra_date
    Done
    Initializing Documents...failed to initialize documents...see logfile for details.
    Restarting tomcat...Done


    Operations logged to /tmp/zmsetup.log.12201


    Configuration complete - press return to exit


    [root 'at' test123 ~]$ su - zimbra
    [zimbra 'at' test123 ~]$ zmcontrol status
    Host testserver.com
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Stopped
    tomcat is not running
    mta Stopped
    postfix is not running
    snmp Running
    spell Running
    [zimbra 'at' testserver ~]$

    [zimbra 'at' testserver ~]$ zmcontrol start
    Host testserver.com
    Starting logger...FAILED
    A mysqld process already exists


    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...Done.
    Starting snmp...FAILED


    Starting spell...Done.
    Starting mta...Done.
    [zimbra 'at' testserver ~]$

    I am unable to access the webmail or the admin control panel.

    I'm using "theplanet.com" as a host for my dedicated server; Plesk 8 control panel is included (with its own firewall module. It also controls the databases. It may be causing some issues, possibly?)




    -------------------------------------------------------------------
    Server Specs:
    Hardware Label: companyserver123 Hardware Type: Server
    Hardware IP: 74.53.2xx.x26 Deployment Date: Jun-16-2007
    Hardware Status: Hardware in use

    QTY Hardware Component
    1 Dell \ Single socket 1067FSB - Dual Core capable \ PowerEdge 840
    1 Intel \ 1.86 GHz 1066FSB - Conroe \ Xeon 3040 (Dual Core)
    2 Generic \ 512 MB \ DDR2 533 ECC
    1 Unknown \ Onboard \ SATA
    1 Maxtor \ 250GB:SATA:7200RPM \ MaxLine Plus II


    Installed Software
    - SWsoft Plesk - Linux - 100 Domain 8.0
    - F-Secure Anti-Virus for Linux Servers 5.30
    - Redhat Enterprise Linux - OS ES 4.0
    - The Planet DiskSync 5.0


    Hardware Services
    - DiskSync

    Bandwidth Utilization / Network Connectivity
    Hardware Object's Upstream Connection:bn49a.02.dllstx6 (10.6.206.26) Port: FastEthernet0/18
    -------------------------------------------------------------------



    Any assistance at all is appreciated. Thank You! I now Zimbra is a great product, I just need to get it setup correctly!

    Andrew

  2. #2
    stillwell is offline Member
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    Default Append

    I forgot to mention I'm using the Community Open Source Edition

  3. #3
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by stillwell View Post
    Checking for port conflicts
    Port conflict detected: 993 (zimbra-store)
    Port conflict detected: 995 (zimbra-store)
    Port conflict detected: 110 (zimbra-store)
    Port conflict detected: 143 (zimbra-store)
    Port conflict detected: 25 (zimbra-mta)
    Port conflict detected: 80 (zimbra-store)
    Port conflict detected: 443 (zimbra-store)
    What did you do to resolve these port conflicts? If the MTA won't start it suggests that you already have an MTA running on port 25, is that the case? If so then stop it and disable it from starting.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    stillwell is offline Member
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    Default Port Conflicts & MTA

    I've

    'service postfix stop'
    &
    'service sendmail stop'
    (both where already stopped)

    I'm a little confused on what to do with the port conflicts. Does this mean that other programs are using them already or does it mean I need to open them with the firewall module in Plesk (or disable the firewall in Plesk and use iptables)?

    I think Plesk seems to be a problem here, but I'm already paying quite a bit per month for it. Plesk won't even let me change my mySQL admin password.



    Here is an nmap on the server:

    [root@testserver /]# nmap -a testserver

    Starting nmap 3.70 ( Nmap - Free Security Scanner For Network Exploration & Security Audits. ) at 2007-06-20 11:35 CDT
    sendto in send_ip_packet: sendto(3, packet, 40, 0, 74.53.20x.xx6, 16) => Operati on not permitted
    Interesting ports on testserver.com (74.53.20x.xx6):
    (The 1640 ports scanned but not shown below are in state: closed)
    PORT STATE SERVICE
    21/tcp open ftp
    22/tcp open ssh
    25/tcp open smtp
    53/tcp open domain
    80/tcp open http
    110/tcp open pop3
    111/tcp open rpcbind
    143/tcp open imap
    389/tcp open ldap
    443/tcp open https
    465/tcp open smtps
    631/tcp open ipp
    808/tcp open ccproxy-http
    900/tcp open unknown
    993/tcp open imaps
    995/tcp open pop3s
    3306/tcp open mysql
    8009/tcp open ajp13
    8080/tcp open http-proxy
    8443/tcp open https-alt

    Nmap run completed -- 1 IP address (1 host up) scanned in 0.207 seconds



    I'm lost. I'd hate to have to switch to something other than Zimbra. If all the users like it (which I'm sure they will), we may upgrade.


    Thanks in Advance,
    Andrew

  5. #5
    tbenoit is offline Intermediate Member
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    Default

    Quote Originally Posted by stillwell View Post
    I'm using "theplanet.com" as a host for my dedicated server; Plesk 8 control panel is included (with its own firewall module. It also controls the databases. It may be causing some issues, possibly?)

    Andrew

    IMHO, I wouldn't recommend running Zimbra on a server under the control of a Web Hosting Control Panel (like Plesk, which you state is on the server). It would be better served on a bare OS server (no Plesk, cPanel, Ensim, etc).

    However, if you still desire to run Plesk, then as Phoenix stated, you'll need to stop & disable all email related stuff on the server (POP3, IMAP, SMTP, etc) as well as the web server under Plesk control.

    It would be much cleaner to not have Plesk installed. I'd get ThePlanet to reimage the server using a base RHEL4 image.

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Yes, the fact you're running Plesk is the problem. Your server has all the applications running that bind to ports that Zimbra uses. I'd also recommend, as tbenoit has, that you get your server reconfigured as a plain-old RHEL server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    stillwell is offline Member
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    Default Plesk the Pest

    Okay, Thanks for all your help guys - We've found the problem.

    I'm going to have to pay $25 for a OS-reinstall, but it will be less per month.

    How difficult is it to v-host and have multiple domains with apache without using a control panel like Plesk? I don't think I need it as long as I understand how everything works, or at least eventually I'll won't need my "training-wheels."

    Also, What is recommended - I have 3 options:

    CentOS (Which I believe is easy to update with 'yum'... right?)
    RHEL v4 (What I have, except I won't have them put Plesk on there.)
    FreeBSD

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    I don't think it's too difficult to host multiple domains with Apache but someone with more experience can give you a more details answer.

    If the CentOS install is cheaper per month then I'd go with that (it's not supported for NE but it's fine - I use it for my own server), it's binary compatible with RHEL. There's a couple of requirements to check (have a search of the wiki & forums) but nothing dramatic.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    tbenoit is offline Intermediate Member
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    Go with RHEL (the OS selection doesn't effect your price for the server at all with ThePlanet).

    As fro multiple domains, it's not difficult, you'll just need to manually edit the httpd.conf file appropriately. Keep in mind that Zimbra brings it's own web server into the mix, which will be listening on Port 80.

  10. #10
    stillwell is offline Member
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    Default Switch from Plesk (Bare-bone RHEL v4)

    If I make the change, it's going to have to be VERY soon because they want to be switched over to the new host this weekend.

    I know that https://www.redhat.com/docs/manuals/...ysadmin-guide/ is a good start for administrating RHEL, but are there any good books that will make me a GURU? I need to be ON 100% on TASK, in as minimal time as possible.

    I am in the process of backing up all the configuration files from the server before they do a clean install, but I need to make sure I'll be ready.

    Thanks,
    Andrew

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