Zimbra Installation Problems (RHEL AS v4)

[stillwell]

Hello,

Zimbra seems like a great product, that's why I'm persistent on troubleshooting it.

(Some values have been 'x'ed out to protect our server.)



I start out the installation with the zcs/install.sh

Things were normal...


(Note: I have replaced my real domain name and 'x'ed out some of my ips addresses - if you need them for diagnostic purposes, please say so.)

Checking for prerequisites...
NPTL...FOUND
sudo...FOUND sudo-1.6.7p5-30.1.3
libidn...FOUND libidn-0.5.6-1
curl...FOUND curl-7.12.1-8
fetchmail...FOUND fetchmail-6.2.5-6
gmp...FOUND gmp-4.1.4-3
compat-libstdc++-296...FOUND compat-libstdc++-296-2.96-132.7.2
compat-libstdc++-33...FOUND compat-libstdc++-33-3.2.3-47.3
/usr/lib/libstdc++.so.5...FOUND
Checking for required space...

Checking for installable packages


Installing packages

zimbra-core......zimbra-core-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
zimbra-ldap......zimbra-ldap-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
zimbra-logger......zimbra-logger-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
zimbra-mta......zimbra-mta-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
zimbra-snmp......zimbra-snmp-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
zimbra-store......zimbra-store-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
zimbra-apache......zimbra-apache-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
zimbra-spell......zimbra-spell-4.5.5_GA_838.RHEL4-20070518082442.i386.rpm...done
Operations logged to /tmp/zmsetup.log.25747
Setting defaults... MX: mail.testserver.com (74.53.2xx.x37)
Interface: 74.53.2xx.x26
Interface: 74.53.2xx.x27
Interface: 74.53.2xx.x28
Interface: 74.53.2xx.x29
Interface: 74.53.2xx.x30
Interface: 74.53.2xx.x31
Interface: 74.53.2xx.x32
Interface: 74.53.2xx.x33
Interface: 74.53.2xx.x34
Interface: 74.53.2xx.x35
Interface: 74.53.2xx.x36
Interface: 74.53.2xx.x37
Interface: 127.0.0.1

The installation went smoothly with the default settings until I got to this:


---------------------------

Checking for port conflicts
Port conflict detected: 993 (zimbra-store)
Port conflict detected: 995 (zimbra-store)
Port conflict detected: 110 (zimbra-store)
Port conflict detected: 143 (zimbra-store)
Port conflict detected: 25 (zimbra-mta)
Port conflict detected: 80 (zimbra-store)
Port conflict detected: 443 (zimbra-store)

----------------------------

Store configuration

1) Status: Enabled
2) Create Admin User: yes
3) Admin user to create: admin 'at' testserver.com
4) Admin Password set
5) Enable automated spam training: yes
6) Spam training user: spam.kdniapmx 'at' testserver.com
7) Non-spam(Ham) training user: ham.d7uoolr_b 'at' testserver.com
8) Global Documents Account: wiki 'at' testserver.com
9) SMTP host: mail.testserver.com
10) Web server hxxp port: 80
11) Web server hxxpS port: 443
12) Web server mode: hxxp
13) Enable POP/IMAP proxy: no
14) IMAP server port: 143
15) IMAP server SSL port: 993
16) POP server port: 110
17) POP server SSL port: 995
18) Use spell check server: yes
19) Spell server URL: hxxp://testserver.com:7780/aspell.php


The system will be modified - continue? [No] Yes
Operations logged to /tmp/zmsetup.log.12201
Setting local config values...Done
Setting up CA...Done
Creating SSL certificate...Done
Initializing ldap...Started slapd: pid 14619
adding new entry "cn=zimbra"

adding new entry "cn=admins,cn=zimbra"

adding new entry "uid=zimbra,cn=admins,cn=zimbra"

adding new entry "cn=zimlets,cn=zimbra"

adding new entry "cn=config,cn=zimbra"

adding new entry "cn=cos,cn=zimbra"

adding new entry "cn=servers,cn=zimbra"

modifying entry "cn=config,cn=zimbra"

adding new entry "cn=default,cn=cos,cn=zimbra"

adding new entry "cn=mime,cn=config,cn=zimbra"

adding new entry "cn=message/rfc822,cn=mime,cn=config,cn=zimbra"

adding new entry "cn=text/html,cn=mime,cn=config,cn=zimbra"

adding new entry "cn=text/enriched,cn=mime,cn=config,cn=zimbra"

adding new entry "cn=text/plain,cn=mime,cn=config,cn=zimbra"

adding new entry "cn=text/calendar,cn=mime,cn=config,cn=zimbra"

adding new entry "cn=all,cn=mime,cn=config,cn=zimbra"

Done
Saving CA in ldap...Done
Installing SSL certificate...Done
Creating server entry for testserver.com...Done
Setting spell check URL...Done
Setting service ports on testserver.com...Done
Adding testserver.com to zimbraMailHostPool in default COS...Done
Installing skins...
froggy
rose
sky
vanilla
bare
harvest
lavender
steel
sand
Done
Setting MTA auth host...Done
Creating domain testserver.com...Done
Creating user admin 'at' testserver.com...Done
Creating postmaster alias...Done
Creating user wiki 'at' testserver.com...Done
Creating user spam.kdniapmx 'at' testserver.com...Done
Creating user ham.d7uoolr_b 'at' testserver.com...Done
Setting spam training accounts...Done
Initializing store sql database...Done
Setting zimbraSmtpHostname for testserver.com...Done
Initializing logger sql database...Done
Initializing mta config...Done
Configuring SNMP...Done
Setting services on testserver.com...Done
Setting up zimbra crontab...Done
Setting up syslog.conf...Done

You have the option of notifying Zimbra of your installation.
This helps us to track the uptake of the Zimbra Collaboration Suite.
The only information that will be transmitted is:
The VERSION of zcs installed (4.5.5_GA_838_RHEL4)
The ADMIN EMAIL ADDRESS created (admin 'at' testserver.com)

Notify Zimbra of your installation? [Yes] Yes
Notifying Zimbra of installation via hxxp://www.zimbra.com/cgi-bin/notify.cgi?VER=4.5.5_GA_838_RHEL4&MAIL=admin 'at' testserver.com

Notification complete

Starting servers...Done.
Installing zimlets...
com_zimbra_search
com_zimbra_phone
com_zimbra_email
com_zimbra_url
com_zimbra_date
Done
Initializing Documents...failed to initialize documents...see logfile for details.
Restarting tomcat...Done


Operations logged to /tmp/zmsetup.log.12201


Configuration complete - press return to exit


[root 'at' test123 ~]$ su - zimbra
[zimbra 'at' test123 ~]$ zmcontrol status
Host testserver.com
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Stopped
tomcat is not running
mta Stopped
postfix is not running
snmp Running
spell Running
[zimbra 'at' testserver ~]$

[zimbra 'at' testserver ~]$ zmcontrol start
Host testserver.com
Starting logger...FAILED
A mysqld process already exists


Starting mailbox...Done.
Starting antispam...Done.
Starting antivirus...Done.
Starting snmp...FAILED


Starting spell...Done.
Starting mta...Done.
[zimbra 'at' testserver ~]$

I am unable to access the webmail or the admin control panel.

I'm using "theplanet.com" as a host for my dedicated server; Plesk 8 control panel is included (with its own firewall module. It also controls the databases. It may be causing some issues, possibly?)




-------------------------------------------------------------------
Server Specs:
Hardware Label: companyserver123 Hardware Type: Server
Hardware IP: 74.53.2xx.x26 Deployment Date: Jun-16-2007
Hardware Status: Hardware in use

QTY Hardware Component
1 Dell \ Single socket 1067FSB - Dual Core capable \ PowerEdge 840
1 Intel \ 1.86 GHz 1066FSB - Conroe \ Xeon 3040 (Dual Core)
2 Generic \ 512 MB \ DDR2 533 ECC
1 Unknown \ Onboard \ SATA
1 Maxtor \ 250GB:SATA:7200RPM \ MaxLine Plus II


Installed Software
- SWsoft Plesk - Linux - 100 Domain 8.0
- F-Secure Anti-Virus for Linux Servers 5.30
- Redhat Enterprise Linux - OS ES 4.0
- The Planet DiskSync 5.0


Hardware Services
- DiskSync

Bandwidth Utilization / Network Connectivity
Hardware Object's Upstream Connection:bn49a.02.dllstx6 (10.6.206.26) Port: FastEthernet0/18
-------------------------------------------------------------------



Any assistance at all is appreciated. Thank You! I now Zimbra is a great product, I just need to get it setup correctly!

Andrew

[stillwell]

I forgot to mention I'm using the Community Open Source Edition

[phoenix]

Originally Posted by stillwell

Checking for port conflicts
Port conflict detected: 993 (zimbra-store)
Port conflict detected: 995 (zimbra-store)
Port conflict detected: 110 (zimbra-store)
Port conflict detected: 143 (zimbra-store)
Port conflict detected: 25 (zimbra-mta)
Port conflict detected: 80 (zimbra-store)
Port conflict detected: 443 (zimbra-store)

What did you do to resolve these port conflicts? If the MTA won't start it suggests that you already have an MTA running on port 25, is that the case? If so then stop it and disable it from starting.

[stillwell]

I've

'service postfix stop'
&
'service sendmail stop'
(both where already stopped)

I'm a little confused on what to do with the port conflicts. Does this mean that other programs are using them already or does it mean I need to open them with the firewall module in Plesk (or disable the firewall in Plesk and use iptables)?

I think Plesk seems to be a problem here, but I'm already paying quite a bit per month for it. Plesk won't even let me change my mySQL admin password.



Here is an nmap on the server:

[root@testserver /]# nmap -a testserver

Starting nmap 3.70 ( Nmap - Free Security Scanner For Network Exploration & Security Audits. ) at 2007-06-20 11:35 CDT
sendto in send_ip_packet: sendto(3, packet, 40, 0, 74.53.20x.xx6, 16) => Operati on not permitted
Interesting ports on testserver.com (74.53.20x.xx6):
(The 1640 ports scanned but not shown below are in state: closed)
PORT STATE SERVICE
21/tcp open ftp
22/tcp open ssh
25/tcp open smtp
53/tcp open domain
80/tcp open http
110/tcp open pop3
111/tcp open rpcbind
143/tcp open imap
389/tcp open ldap
443/tcp open https
465/tcp open smtps
631/tcp open ipp
808/tcp open ccproxy-http
900/tcp open unknown
993/tcp open imaps
995/tcp open pop3s
3306/tcp open mysql
8009/tcp open ajp13
8080/tcp open http-proxy
8443/tcp open https-alt

Nmap run completed -- 1 IP address (1 host up) scanned in 0.207 seconds



I'm lost. I'd hate to have to switch to something other than Zimbra. If all the users like it (which I'm sure they will), we may upgrade.


Thanks in Advance,
Andrew

[tbenoit]

Originally Posted by stillwell

I'm using "theplanet.com" as a host for my dedicated server; Plesk 8 control panel is included (with its own firewall module. It also controls the databases. It may be causing some issues, possibly?)

Andrew

IMHO, I wouldn't recommend running Zimbra on a server under the control of a Web Hosting Control Panel (like Plesk, which you state is on the server). It would be better served on a bare OS server (no Plesk, cPanel, Ensim, etc).

However, if you still desire to run Plesk, then as Phoenix stated, you'll need to stop & disable all email related stuff on the server (POP3, IMAP, SMTP, etc) as well as the web server under Plesk control.

It would be much cleaner to not have Plesk installed. I'd get ThePlanet to reimage the server using a base RHEL4 image.

[phoenix]

Yes, the fact you're running Plesk is the problem. Your server has all the applications running that bind to ports that Zimbra uses. I'd also recommend, as tbenoit has, that you get your server reconfigured as a plain-old RHEL server.

[stillwell]

Okay, Thanks for all your help guys - We've found the problem.

I'm going to have to pay $25 for a OS-reinstall, but it will be less per month.

How difficult is it to v-host and have multiple domains with apache without using a control panel like Plesk? I don't think I need it as long as I understand how everything works, or at least eventually I'll won't need my "training-wheels."

Also, What is recommended - I have 3 options:

CentOS (Which I believe is easy to update with 'yum'... right?)
RHEL v4 (What I have, except I won't have them put Plesk on there.)
FreeBSD

[phoenix]

I don't think it's too difficult to host multiple domains with Apache but someone with more experience can give you a more details answer.

If the CentOS install is cheaper per month then I'd go with that (it's not supported for NE but it's fine - I use it for my own server), it's binary compatible with RHEL. There's a couple of requirements to check (have a search of the wiki & forums) but nothing dramatic.

[tbenoit]

Go with RHEL (the OS selection doesn't effect your price for the server at all with ThePlanet).

As fro multiple domains, it's not difficult, you'll just need to manually edit the httpd.conf file appropriately. Keep in mind that Zimbra brings it's own web server into the mix, which will be listening on Port 80.

[stillwell]

If I make the change, it's going to have to be VERY soon because they want to be switched over to the new host this weekend.

I know that https://www.redhat.com/docs/manuals/...ysadmin-guide/ is a good start for administrating RHEL, but are there any good books that will make me a GURU? I need to be ON 100% on TASK, in as minimal time as possible.

I am in the process of backing up all the configuration files from the server before they do a clean install, but I need to make sure I'll be ready.

Thanks,
Andrew