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Thread: Unable to create new users

  1. #1
    fizi is offline Senior Member
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    Default Unable to create new users

    I am attempting to create new user accounts in Zimbra. I have it set to use internal authentication.

    When I go through the create a new account wizard I can fill in the fields and create the account. Then if I attempt to edit the user or delete it I get the following error:

    Code:
    Message:  system failure: createMailboxDatabase(13)
    Error code:  service.FAILURE
    Method:  ZmCsfeCommand.prototype.invoke
    Details:soap:Receiver
    If I try to login as the user through the webmail client I get the exact same error:

    Code:
    msg - system failure: createMailboxDatabase(13)
    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver
    I am running Zimbra 4.5.5 and CentOS 4.4. I have recently run zmfixperms as root. According to the service monitor all services are running just fine. Any existing accounts continue to work.

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    Ofcourse you immediately made a backup for safety reasons, eh?

    Please post your /opt/zimbra/log/mailbox.log from when you tried to create the user.

    Thanks!
    jh

  3. #3
    fizi is offline Senior Member
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    Here it is:

    Code:
    2007-05-25 15:56:49,555 INFO  [http-443-Processor99] [ua=ZimbraWebClient - IE7 (Win)/4.5.5_GA_838.RHEL4;ip=64.34.97.4;name=schewee@fizi.ca;] mailbox - Creating database mboxgroup13
    2007-05-25 15:56:49,631 ERROR [http-443-Processor99] [ua=ZimbraWebClient - IE7 (Win)/4.5.5_GA_838.RHEL4;ip=64.34.97.4;name=schewee@fizi.ca;] mailbox - Error during mailbox creation
    com.zimbra.common.service.ServiceException: system failure: createMailboxDatabase(13)
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:175)
        at com.zimbra.cs.db.DbMailbox.createMailboxDatabase(DbMailbox.java:197)
        at com.zimbra.cs.mailbox.MailboxManager.createMailbox(MailboxManager.java:538)
        at com.zimbra.cs.mailbox.MailboxManager.getMailboxByAccountId(MailboxManager.java:216)
        at com.zimbra.cs.mailbox.MailboxManager.getMailboxByAccountId(MailboxManager.java:175)
        at com.zimbra.cs.session.Session.(Session.java:72)
        at com.zimbra.cs.session.SoapSession.(SoapSession.java:76)
        at com.zimbra.cs.session.SessionCache.getNewSession(SessionCache.java:86)
        at com.zimbra.soap.ZimbraSoapContext.getSession(ZimbraSoapContext.java:449)
        at com.zimbra.soap.DocumentHandler.getSession(DocumentHandler.java:195)
        at com.zimbra.soap.DocumentHandler.getSession(DocumentHandler.java:178)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:264)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:168)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:90)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
    Caused by: com.mysql.jdbc.exceptions.MySQLSyntaxErrorException: Unknown table 'open_conversation,pop3_message,tombstone,appointment,mail_item'

  4. #4
    jholder's Avatar
    jholder is offline Former Zimbran
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    oh wow.
    I'm gonna have to ping the engineers.

    Do you have a backup?

    also, can you

    su - zimbra
    mysql mysql
    >show tables;

    and post the output?

  5. #5
    jholder's Avatar
    jholder is offline Former Zimbran
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    Was this a failed upgrade?

  6. #6
    fizi is offline Senior Member
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    Nope my upgrade to Zimbra 4.5.5 went smoothly as far as I could tell. No errors and everything worked. All existing accounts work just fine. Kinda funny about the backups. My backup drive died 7 days ago. I've got the last 4 nights backups and I'm pretty sure I have a backup from before upgrading to 4.5.5 but I'd lose a bunch of e-mail then.


    MySQL Output:

    Code:
    mysql> show tables;
    +---------------------------+
    | Tables_in_mysql           |
    +---------------------------+
    | columns_priv              |
    | db                        |
    | func                      |
    | help_category             |
    | help_keyword              |
    | help_relation             |
    | help_topic                |
    | host                      |
    | proc                      |
    | procs_priv                |
    | tables_priv               |
    | time_zone                 |
    | time_zone_leap_second     |
    | time_zone_name            |
    | time_zone_transition      |
    | time_zone_transition_type |
    | user                      |
    +---------------------------+
    17 rows in set (0.00 sec)

  7. #7
    jholder's Avatar
    jholder is offline Former Zimbran
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    Okay, something foobared here, and I'm not the mysql expert.

    Can I get your installation logs along with /opt/zimbra/.install_history ?

  8. #8
    fizi is offline Senior Member
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    Here is my /opt/zimbra/.install_history.

    Where am I going to find my install logs?
    Attached Files Attached Files

  9. #9
    jholder's Avatar
    jholder is offline Former Zimbran
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    It's gonna be in /tmp
    Hopefully you haven't flushed it.
    Do a
    cd /tmp
    ls -l
    and grab the one with the latest date
    Filename install.log.####

  10. #10
    fizi is offline Senior Member
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    The logs are gone.

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