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Thread: Zimbra loaded ok, but zmcontrol failure!

  1. #1
    derr1ck is offline Senior Member
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    Default Zimbra loaded ok, but zmcontrol failure!

    I have loaded zimbra 4.5.5 on a fresh install of Ubuntu 6.06 server. When i type zmcontrol status i get the cannot determine status message. Checked my log and found this:-

    warning: My hostname zimbra is not a fully qualified name - set hostname or mydomain in /opt/zimbra/postfix-2.2.9/conf/main.cf

    This main.cf file is blank. what do i do?

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by derr1ck View Post
    warning: My hostname zimbra is not a fully qualified name - set hostname or mydomain in /opt/zimbra/postfix-2.2.9/conf/main.cf

    This main.cf file is blank. what do i do?
    Did you read the Quick Start Guide on the system requirements? You need to set a FQDN for your server and have DNS A & MX records set before you start the install. Check the install logs and see what happened and if there are any errors.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    derr1ck is offline Senior Member
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    There were no errors upon install and mx records seem ok nslookup reports back as it should when i do dig mail.mobecservices.com it seems ok.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Try doing the following:

    Code:
    host `hostname`
    dig mobecservices.com  any
    dig mobecservices.com  mx
    and post the results.

    I assume you have a local DNS server installed if this is behind a NAT device?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    derr1ck is offline Senior Member
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    Results:-

    derrick@zimbra:/var/log$ host 'hostname'
    Host hostname not found: 3(NXDOMAIN)
    derrick@zimbra:/var/log$ dig mobecservices.com any

    ; <<>> DiG 9.3.2 <<>> mobecservices.com any
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 42049
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 2, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;mobecservices.com. IN ANY

    ;; ANSWER SECTION:
    mobecservices.com. 10600 IN MX 0 mobecservices.com.
    mobecservices.com. 30 IN A 67.15.250.12
    mobecservices.com. 72030 IN NS ns1.siteground139.com.
    mobecservices.com. 72030 IN NS ns2.siteground139.com.

    ;; AUTHORITY SECTION:
    mobecservices.com. 72030 IN NS ns1.siteground139.com.
    mobecservices.com. 72030 IN NS ns2.siteground139.com.

    ;; ADDITIONAL SECTION:
    mobecservices.com. 30 IN A 67.15.250.12
    ns1.siteground139.com. 19515 IN A 67.15.250.12
    ns2.siteground139.com. 430 IN A 67.15.250.112

    ;; Query time: 16 msec
    ;; SERVER: 87.194.0.51#53(87.194.0.51)
    ;; WHEN: Tue May 15 15:46:12 2007
    ;; MSG SIZE rcvd: 193

    derrick@zimbra:/var/log$ dig mobecservices.com mx

    ; <<>> DiG 9.3.2 <<>> mobecservices.com mx
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57047
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

    ;; QUESTION SECTION:
    ;mobecservices.com. IN MX

    ;; ANSWER SECTION:
    mobecservices.com. 10591 IN MX 0 mobecservices.com.

    ;; AUTHORITY SECTION:
    mobecservices.com. 72021 IN NS ns1.siteground139.com.
    mobecservices.com. 72021 IN NS ns2.siteground139.com.

    ;; ADDITIONAL SECTION:
    mobecservices.com. 21 IN A 67.15.250.12
    ns1.siteground139.com. 19506 IN A 67.15.250.12
    ns2.siteground139.com. 421 IN A 67.15.250.112

    ;; Query time: 15 msec
    ;; SERVER: 87.194.0.51#53(87.194.0.51)
    ;; WHEN: Tue May 15 15:46:21 2007
    ;; MSG SIZE rcvd: 149

    derrick@zimbra:/var/log$

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    This command:
    Code:
    host `hostname`
    uses back ticks not quotes. I mentioned a NAT device in my earlier post, are you behind a router and if so is there a local DNS server?

    If I lookup your DNS here and telnet to the pointed to IP it shows another mailserver running:
    Code:
    telnet mobecservices.com 25
    Trying 67.15.250.12...
    Connected to mobecservices.com.
    Escape character is '^]'.
    220-serv01.siteground139.com ESMTP Exim 4.66 #1 Tue, 15 May 2007 10:20:42 -0500
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.
    I would guess your DNS is incorrectly set-up and/or you need to disable the other mailserver.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    derr1ck is offline Senior Member
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    Yes its behind a router. Ah we have SBS2003 Server currently running as mailserver. I can temporarily shut this down and try again.

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    The response I get from the telnet is that it's an EXIM server.

    You can keep the Exchange server running if you wanted to use a split-domain, have a look at the documentation in the wiki on split DNS & split Domain.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    derr1ck is offline Senior Member
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    Are you referring to this:-

    220-serv01.siteground139.com ESMTP Exim 4.66 #1 Tue, 15 May 2007 10:20:42 -0500

    siteground139.com is our webhosting provider & is where our email is served from. This all now beginning to confuse me!

  10. #10
    derr1ck is offline Senior Member
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    The current /etc/hosts

    127.0.0.1 localhost
    192.168.1.78 zimbra.mobecservices zimbra
    192.168.1.78 mail.mobecservices.com mail
    # The following lines are desirable for IPv6 capable hosts
    ::1 ip6-localhost ip6-loopback
    fe00::0 ip6-localnet
    ff00::0 ip6-mcastprefix
    ff02::1 ip6-allnodes
    ff02::2 ip6-allrouters
    ff02::3 ip6-allhosts


    /etc/resolv.conf

    nameserver 87.194.0.51
    nameserver 87.194.0.52

    nameserver 192.168.1.78

    /etc/bind/named.conf.local

    //
    // Add local zone definitions here.

    // We are the master server for mail.mobecservices.com
    zone "mail.mobecservices.com" {
    type master;
    file "db.mail.mobecservices.com";
    };

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