Zimbra loaded ok, but zmcontrol failure!

[derr1ck]

I have loaded zimbra 4.5.5 on a fresh install of Ubuntu 6.06 server. When i type zmcontrol status i get the cannot determine status message. Checked my log and found this:-

warning: My hostname zimbra is not a fully qualified name - set hostname or mydomain in /opt/zimbra/postfix-2.2.9/conf/main.cf

This main.cf file is blank. what do i do?

[phoenix]

Originally Posted by derr1ck

warning: My hostname zimbra is not a fully qualified name - set hostname or mydomain in /opt/zimbra/postfix-2.2.9/conf/main.cf

This main.cf file is blank. what do i do?

Did you read the Quick Start Guide on the system requirements? You need to set a FQDN for your server and have DNS A & MX records set before you start the install. Check the install logs and see what happened and if there are any errors.

[derr1ck]

There were no errors upon install and mx records seem ok nslookup reports back as it should when i do dig mail.mobecservices.com it seems ok.

[phoenix]

Try doing the following:

host `hostname`
dig mobecservices.com  any
dig mobecservices.com  mx

and post the results.

I assume you have a local DNS server installed if this is behind a NAT device?

[derr1ck]

Results:-

derrick@zimbra:/var/log$ host 'hostname'
Host hostname not found: 3(NXDOMAIN)
derrick@zimbra:/var/log$ dig mobecservices.com any

; <<>> DiG 9.3.2 <<>> mobecservices.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 42049
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;mobecservices.com. IN ANY

;; ANSWER SECTION:
mobecservices.com. 10600 IN MX 0 mobecservices.com.
mobecservices.com. 30 IN A 67.15.250.12
mobecservices.com. 72030 IN NS ns1.siteground139.com.
mobecservices.com. 72030 IN NS ns2.siteground139.com.

;; AUTHORITY SECTION:
mobecservices.com. 72030 IN NS ns1.siteground139.com.
mobecservices.com. 72030 IN NS ns2.siteground139.com.

;; ADDITIONAL SECTION:
mobecservices.com. 30 IN A 67.15.250.12
ns1.siteground139.com. 19515 IN A 67.15.250.12
ns2.siteground139.com. 430 IN A 67.15.250.112

;; Query time: 16 msec
;; SERVER: 87.194.0.51#53(87.194.0.51)
;; WHEN: Tue May 15 15:46:12 2007
;; MSG SIZE rcvd: 193

derrick@zimbra:/var/log$ dig mobecservices.com mx

; <<>> DiG 9.3.2 <<>> mobecservices.com mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57047
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;mobecservices.com. IN MX

;; ANSWER SECTION:
mobecservices.com. 10591 IN MX 0 mobecservices.com.

;; AUTHORITY SECTION:
mobecservices.com. 72021 IN NS ns1.siteground139.com.
mobecservices.com. 72021 IN NS ns2.siteground139.com.

;; ADDITIONAL SECTION:
mobecservices.com. 21 IN A 67.15.250.12
ns1.siteground139.com. 19506 IN A 67.15.250.12
ns2.siteground139.com. 421 IN A 67.15.250.112

;; Query time: 15 msec
;; SERVER: 87.194.0.51#53(87.194.0.51)
;; WHEN: Tue May 15 15:46:21 2007
;; MSG SIZE rcvd: 149

derrick@zimbra:/var/log$

[phoenix]

This command:

host `hostname`

uses back ticks not quotes. I mentioned a NAT device in my earlier post, are you behind a router and if so is there a local DNS server?

If I lookup your DNS here and telnet to the pointed to IP it shows another mailserver running:

telnet mobecservices.com 25
Trying 67.15.250.12...
Connected to mobecservices.com.
Escape character is '^]'.
220-serv01.siteground139.com ESMTP Exim 4.66 #1 Tue, 15 May 2007 10:20:42 -0500
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

I would guess your DNS is incorrectly set-up and/or you need to disable the other mailserver.

[derr1ck]

Yes its behind a router. Ah we have SBS2003 Server currently running as mailserver. I can temporarily shut this down and try again.

[phoenix]

The response I get from the telnet is that it's an EXIM server.

You can keep the Exchange server running if you wanted to use a split-domain, have a look at the documentation in the wiki on split DNS & split Domain.

[derr1ck]

Are you referring to this:-

220-serv01.siteground139.com ESMTP Exim 4.66 #1 Tue, 15 May 2007 10:20:42 -0500

siteground139.com is our webhosting provider & is where our email is served from. This all now beginning to confuse me!

[derr1ck]

The current /etc/hosts

127.0.0.1 localhost
192.168.1.78 zimbra.mobecservices zimbra
192.168.1.78 mail.mobecservices.com mail
# The following lines are desirable for IPv6 capable hosts
::1 ip6-localhost ip6-loopback
fe00::0 ip6-localnet
ff00::0 ip6-mcastprefix
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
ff02::3 ip6-allhosts


/etc/resolv.conf

nameserver 87.194.0.51
nameserver 87.194.0.52

nameserver 192.168.1.78

/etc/bind/named.conf.local

//
// Add local zone definitions here.

// We are the master server for mail.mobecservices.com
zone "mail.mobecservices.com" {
type master;
file "db.mail.mobecservices.com";
};