IE Error

[peterro]

I have been using zimbra now for a few weeks. I primarily use FireFox, without issue. It is fast and I have never had any issues. One of my users just today used IE and when they login they get the following error:

msg - Csfe service error
code - NETWORK_ERROR
method - ZmCsfeCommand.prototype.invoke
detail - Empty HTTP response

There is nothing in the zimbra.log file. The server is not overloaded. It is a Dual Zeon 3.0 Dual Core with 2G of memory. The OS is on Raid 1 and the /opt/zimbra partition is on Raid 1 + 0. We have about 15 users that mainly use outlook to get email.

Any ideas?

[jholder]

Yeah, that's a AJAX client error, and not a server error so you won't see anything in any logs.

It looks like the connection was terminated.
Check:
Firewalls
Cables
Switches
network cards

If it's happening everywhere, then it's likely a switch or the server card.
If it's only one machine, and only in IE, then it's a connection issue with IE.

Unfortunetly, it is like the error "Cable unplugged" when you know it isn't. You're gonna have to troubleshoot.

[mmorse]

Check their connection

Not necessary but to disprove it to yourself-have them try firefox


*lol-redundant

[peterro]

I just tried from my home PC on a different network and looked at the mailbox.log and get this:

2007-05-11 11:28:48,693 WARN [TP-Processor11] [] [SoapServlet] - Servlet.service() for servlet SoapServlet threw exception
java.io.EOFException
at com.zimbra.cs.servlet.ZimbraServlet.readFully(Zimb raServlet.java:186)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:210)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo teHandler.java:199)
at org.apache.jk.common.HandlerRequest.invoke(Handler Request.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelS ocket.java:754)
at org.apache.jk.common.ChannelSocket.processConnecti on(ChannelSocket.java:684)
at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(ChannelSocket.java:876)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
2007-05-11 11:28:48,742 WARN [TP-Processor3] [] [SoapServlet] - Servlet.service() for servlet SoapServlet threw exception
java.io.EOFException
at com.zimbra.cs.servlet.ZimbraServlet.readFully(Zimb raServlet.java:186)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:210)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo teHandler.java:199)
at org.apache.jk.common.HandlerRequest.invoke(Handler Request.java:282)
at org.apache.jk.common.ChannelSocket.invoke(ChannelS ocket.java:754)
at org.apache.jk.common.ChannelSocket.processConnecti on(ChannelSocket.java:684)
at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(ChannelSocket.java:876)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
2007-05-11 11:28:49,836 INFO [IndexWritersSweeper] [] MailboxIndex - open index writers sweep: before=1, closed=0, after=1 (0ms)

I am running zimbra on the non standard port of 7070

[peterro]

Also:

[zimbra@hosting etc]$ more saslauthd.conf.in
zimbra_url: http://hosting.websoftdev.com:7070/service/soap
zimbra_cert_file: /opt/zimbra/conf/smtpd.crt
zimbra_cert_check: off

[jholder]

That's true. You'll get that error if Tomcat foo-bars totally.

So, what does a zmcontrol status return?

If tomcat is stopped then

cat /dev/null > /opt/zimbra/log/mailbox.log
tomcat start

[peterro]

Restarting tomcat seemed to help. I can now login from home using ie 6. From here I am still having issues with IE 7. IE7 loads without throwing the error but when it loads the hourglass cursor does not go away until i refresh the page.

What is the command to limit tomcats memory usage?

Any other ideas on what could help?

[peterro]

output of zmcontrol status

antispam Running
antivirus Running
ldap Running
logger Running
mailbox Running
mta Running
snmp Running
spell Running