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Thread: We are receiving the The configuration error in Zimbra on RHEL AS 4.0

  1. #1
    Shrinivas is offline Intermediate Member
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    Default We are receiving the The configuration error in Zimbra on RHEL AS 4.0

    We are receiving the The configuration error in Zimbra on RHEL AS 4.0

    Initializing ldap ...
    *** running as Zimbra user: /opt/zimbra/libexec/zmldapinit FAILED (2)

    Please help

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    You haven't posted much information about the problem. Where there any other errors in the install log? The most likely reason for that problem is incorrect DNS records, have you fixed them? There are lots of posts dealing with fixing DNS problems and installation problems please search and post some of the diagnostic steps you've done.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Shrinivas is offline Intermediate Member
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    Actually Zimbra installation goes fine but when the configuration happens it stops at the below error

    Initializing ldap ...
    *** running as Zimbra user: /opt/zimbra/libexec/zmldapinit FAILED (2)

    We have checked with the LDAP configuration and it seems to be fine.

    The log file says
    Global config attribute retrieved from ldap
    zimbraSpamIsSpamAccount=
    Global config attribute retrieved from ldap
    zimbraSpamINotsSpamAccount=
    Global config attribute retrieved from ldap
    ZimbraNoteBookAccount=
    Global config attribute retrieved from ldap
    Saving config in /opt/zimbra/config.5386
    Done
    Operations logged to /tmp/zmsetup.log.5386
    Setting local config values
    Setting local config zimbra_server_hostname to post.nwtraders.msft

    Please help now at least

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Shrinivas View Post
    Please help now at least
    I don't really understand what that's supposed to mean.

    It might help if you answered my questions. I asked if your DNS records are correct for your server. Please post some diagnostic information to show they can find your server, what do the dig commands show? Form my tests here your domain doesn't exist.

    Is this a clean install, an upgrade or what? The fact that those fields are empty might indicate you've had several attempts at failed upgrades, would that be correct?
    Last edited by phoenix; 04-18-2007 at 02:55 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    Shrinivas is offline Intermediate Member
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    I don't really understand what that's supposed to mean.

    --> These are the log file entries
    --> DNS Records entry - nwtraders.msft

    Is this a clean install, an upgrade or what?

    --> Its a clean install

    Attached the log files which have all the details including DNS entries...
    Installation log configuration information :- /opt/zimbra/config.5386 file

    Installation error log configuration information : - /tmp/Zmsetup.log.5386

    Please advice, thanks
    Attached Files Attached Files

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    You check your DNS records by running the 'dig' command,
    Code:
    dig nwtraders.msft any
    dig nwtraders.msft mx
    cat /etc/hosts
    cat /etc/resolv.conf
    the other commands diaply your hosts file and your resolv file. This has been covered numerous times in the forums, please search for some troubleshooting tips for this problem. We're all willing to help but you must take some steps to troubleshoot the problem yourself.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    Shrinivas is offline Intermediate Member
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    Attached the outcome of the commands you suggested, please advice now.
    Attached Files Attached Files

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    Your /etc/hosts file is incorrect and you don't have an MX record. Please read the Zimbra Quick Start Guide for requirements for your /etc/hosts file and DNS detup is detailed in the forums and wiki.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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