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Thread: Error install on Mac OS X

  1. #1
    pcoleman is offline Active Member
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    Default Error install on Mac OS X

    I downloaded the Open Source MAC OS X install. When I run it everything
    goes ok right up to the end of the install section and it then reports there was an error (no other info) and please try it again (didn't work).

    Anyone have any idea why?

    Thanks.

    Pat.

  2. #2
    KevinH's Avatar
    KevinH is offline Expert Member
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    Default

    Can you post your install log from /tmp? This might help us figure it out.

  3. #3
    fozzy is offline Junior Member
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    Default Create zimbra user

    I had the same issue. Looking at /var/log/install.log, I saw some errors in the install saying the zimbra user wasn't created. I went ahead and created a zimbra user in system preferences>>accounts, and the install completed successfully.

    I saw that the install script tries to create the zimbra user itself, but it must be doing so too late in the process.

    I'm still looking into an issue not being able to access the admin console, so not sure if my install is 100% successful, but it got past that initial error being reported on the installer.

  4. #4
    pcoleman is offline Active Member
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    Default Error installing on Mac OS X

    Thanks the install part worked anyway.

  5. #5
    marcmac is offline Expert Member
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    Default user not created?

    Did it say why the user wasn't created?

    Also - for mac install, command-L (in the installer) and command-3 will pop up the install log, and you can see which script failed. If the installer fails, one of the pre or post pkg install scripts probably bailed.

  6. #6
    pcoleman is offline Active Member
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    Default Error installing on Mac OS X

    It didn't say anything about why the user wasn't created?

    Also I'm having the same problem that fozzy said he is having. I can't
    connect to the admin console. It just says it can't connect to the server.
    I'm not sure if everything is running but I do see a lot of http processes running.
    I was able to connect to a spell checker of some sort. So some part of it is running?

    Pat

  7. #7
    marcmac is offline Expert Member
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    Default admin console

    Is tomcat running? ps auxww | grep tomcat. The httpd processes are the spell server, not the web/admin UI.

    Can you telnet to port 80 or 7071? If no, tomcat didn't start. Check /var/log/zimbra.log or /opt/zimbra/tomcat/logs/catalina.out for errors (especially stack traces).

    This may be a java issue - java 1.5 for mac is relatively new, so run software update and grab the latest updates.

  8. #8
    pcoleman is offline Active Member
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    Default error installing on Mac OS X

    Checking will get back in a few minutes!

  9. #9
    pcoleman is offline Active Member
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    Default error installing on Mac OS X

    Ok Tomcat is not running.

    In the log file I get

    postfix/postdrop[9202]: warning: unable to look up public/pickup

    but in the Catalina.out I get

    zmtomcatstart: info: stale pid 4495 in pid file: No such process
    This release of Apache Tomcat was packaged to run on J2SE 5.0
    or later. It can be run on earlier JVMs by downloading and
    installing a compatibility package from the Apache Tomcat
    binary download page.

    Then I did an updat check and it's downloading J2SE 5.0 right now.

    I'll get back after that's done.

    Pat.

  10. #10
    marcmac is offline Expert Member
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    Default postfix error

    Apple released a recent update that launches postfix from launchd, which we disable - but you may not have had that update, so you may have another postfix running.

    After the update, check /System/Library/LaunchDaemons for org.postfix.master.plist - if it's there:

    launchctl unload /System/Library/LaunchDaemons/org.postfix.master
    rm /System/Library/LaunchDaemons/org.postfix.master.plist

    start zimbra

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