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Thread: Can not reach https://example.com:7017/zimbraAdmin

  1. #1
    Max Ma is offline Loyal Member
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    Default Can not reach https://example.com:7017/zimbraAdmin

    Just finished a installation and have all the zmcontrol status shown running
    But just could not open the Adminsitrator Console.
    I have search the forum for same problem, every thing check. Tomcat is running

    Here is the zmcontrol status
    Host mail.mydomain
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    You have new mail in /var/spool/mail/zimbra


    Just could not have the https://mydomain.com:7071/zimbraAdmin open


    Can anyone share some light on problem.
    many thanks in advance.
    Last edited by Max Ma; 03-30-2007 at 06:26 PM. Reason: Sorry have put a typo in port I have try the 7071 too

  2. #2
    dijichi2 is offline OpenSource Builder & Moderator
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    try port 7071 instead

  3. #3
    Max Ma is offline Loyal Member
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    Default

    Dijichi2
    thanks for the reply. I did try this port too. And the console still can not be reach.

  4. #4
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    jholder is offline Former Zimbran
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    Describe "Cannot Reach"
    Do you get an error?

    Can you telnet to 7071 on the box? If so, you probably need to adjust your firewall/router settings.

  5. #5
    Max Ma is offline Loyal Member
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    Try to telnet to the port 7071
    error comes back like that :
    telnet: could not resolve XXX.XXX.XXX.XXX:7071/telnet: Name or service not known

    I have following the installation instruction to disabled the firewall and SElinux

    many thanks

  6. #6
    Max Ma is offline Loyal Member
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    Unhappy

    Try to install Zimbra onto a new machine run on ubuntu 6.10 still the same problem here
    Unable to connect













    Firefox can't establish a connection to the server at 127.0.0.1:7071.








    * The site could be temporarily unavailable or too busy. Try again in a few
    moments.

    * If you are unable to load any pages, check your computer's network
    connection.

    * If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.


    zimbra@tigernet:~$ zmcontrol start
    java.net.UnknownHostException: example.com:
    at java.net.InetAddress.getLocalHost(InetAddress.java :1308)
    at com.zimbra.common.localconfig.LC.(LC.java:237)
    at com.zimbra.common.localconfig.KnownKey.(KnownKey.java:39)
    at com.zimbra.common.localconfig.LocalConfig.verify(L ocalConfig.java:327)
    at com.zimbra.common.localconfig.LocalConfig.(LocalConfig.java:177)
    at com.zimbra.common.localconfig.LocalConfig.readConf ig(LocalConfig.java:348)
    at com.zimbra.common.localconfig.LocalConfig.(LocalConfig.java:353)
    at com.zimbra.common.localconfig.Main.main(Main.java: 116)
    Host mail.tigernet.hk
    Starting ldap...Done.
    Starting logger...Done.
    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...Done.
    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.

    Please help

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by Max Ma View Post
    Firefox can't establish a connection to the server at 127.0.0.1:7071.
    You can't use localhost IP as the IP for Zimbra to bind to.

    You need to make sure that your /etc/hosts file is correct and that you have correct DNS A & MX records pointing to your server. Please read the Zimbra Quick Start Guide and search the forums - these problems have been covered dozens of times. When you've made the corrections uninstall your current set-up and re-install.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    Max Ma is offline Loyal Member
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    Thanks Phoenix
    Here is the testing machine that I am running that is on a Fix IP no router attached to.
    Still have the same problem
    "I am on FC5
    [root@mail /]# chkconfig iptables off
    [root@mail /]# chkconfig --list |grep iptables
    iptables 0:off 1:off 2:off 3:off 4:off 5:off 6:off
    [root@mail /]# sestatus
    SELinux status: disabled
    I have try to telnet
    [root@mail /]# telnet mail.mydomain.com
    Trying XXX.XXX.XXX.XXX...
    telnet: connect to address XXX.XXX.XXX.XXX Connection refused
    telnet: Unable to connect to remote host: Connection refused"

  9. #9
    dijichi2 is offline OpenSource Builder & Moderator
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    MaxMa, run this command on the server you've installed zimbra on:

    'telnet localhost 7071'

    What response do you get?

    What responses do you to these questions?

    'hostname'
    'hostname --fqdn'
    'dig hostname' (replace hostname, obviously!)
    Last edited by dijichi2; 03-31-2007 at 03:48 AM.

  10. #10
    Max Ma is offline Loyal Member
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    [root@mail /]# telnet localhost 7071
    Trying 127.0.0.1...
    telnet: connect to address 127.0.0.1: Connection refused
    telnet: Unable to connect to remote host: Connection refused

    I tried dig hostname
    [root@mail /]# dig mail.XXXX.XXX

    ; <<>> DiG 9.3.2 <<>> mail.XXX.XXX
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 19
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;mail.XXXX.com. IN A

    ;; ANSWER SECTION:
    mail.XXXX.com. 38400 IN A XXX.XXX.XXX.XXX

    ;; AUTHORITY SECTION:
    XXXX.com. 38400 IN NS XXX.XXX.XXX.XXX.

    ;; Query time: 2 msec
    ;; SERVER: XXX.XXX.XXX.XXX#53(XXX.XXX.XXX.XXX)
    ;; WHEN: Sun Apr 1 19:07:41 2007
    ;; MSG SIZE rcvd: 77

    IP was correct shown how should I replace the hostname, please help
    Last edited by Max Ma; 03-31-2007 at 04:14 AM.

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