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Thread: Can't receive mail

  1. #1
    reckless2k2's Avatar
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    Default Can't receive mail

    I'm new to Zimbra and was attached to the quality of the product. I've been using Postfix in the past with Squirrelmail. I've installed the latest version of Zimbra and I have everything setup including the masquerading (@domain.com instead of @mail.domain.com) on sending but I can't seem to receive mail. If I send a test mail from yahoo to @mail.domain.com, no mail comes through but I don't get an error on the yahoo side for a failure. If I send to the masquerade address (@domain.com), I get a failure error on the on the yahoo side immediately. Either way, no mail is received on my server. I'm sure it's something very simple I'm missing.

    Any help would be appreciate. Thanks in advance.

  2. #2
    jholder's Avatar
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    Hello, and welcome to the forums!
    Could you please post your postfix log located in /var/log/zimbra.log so that we can see what's going on?

    Thanks
    john

  3. #3
    reckless2k2's Avatar
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    I already did a little troubleshooting and it looked like it was nothing showing me an answer there. I obviously edited this copy and paste not to reflect my true domain name.

    Feb 24 06:32:01 mail CRON[6572]: (pam_unix) session opened for user zimbra by (uid=0)
    Feb 24 06:32:04 mail zmtomcatmgr[6688]: status requested
    Feb 24 06:32:04 mail zmtomcatmgr[6688]: status OK
    Feb 24 06:32:04 mail zimbramon[6573]: 6573:info: 2007-02-24 06:32:02, STATUS: mail.DOMAIN.COM: antispam: Running
    Feb 24 06:32:04 mail zimbramon[6573]: 6573:info: 2007-02-24 06:32:02, STATUS: mail.DOMAIN.COM: antivirus: Running
    Feb 24 06:32:04 mail zimbramon[6573]: 6573:info: 2007-02-24 06:32:02, STATUS: mail.DOMAIN.COM: ldap: Running
    Feb 24 06:32:04 mail zimbramon[6573]: 6573:info: 2007-02-24 06:32:02, STATUS: mail.DOMAIN.COM: logger: Running
    Feb 24 06:32:04 mail zimbramon[6573]: 6573:info: 2007-02-24 06:32:02, STATUS: mail.DOMAIN.COM: mailbox: Running
    Feb 24 06:32:04 mail zimbramon[6573]: 6573:info: 2007-02-24 06:32:02, STATUS: mail.DOMAIN.COM: mta: Running
    Feb 24 06:32:04 mail zimbramon[6573]: 6573:info: 2007-02-24 06:32:02, STATUS: mail.DOMAIN.COM: snmp: Running
    Feb 24 06:32:04 mail zimbramon[6573]: 6573:info: 2007-02-24 06:32:02, STATUS: mail.DOMAIN.COM: spell: Running
    Feb 24 06:32:04 mail CRON[6572]: (pam_unix) session closed for user zimbra

    When I use mxtoolbox.com to check to see what's going on, I get a reverse DNS lookup failure. I followed the instructions per

    I got Ubuntu and Zimbra working

    But I have a feeling that I didn't do something right in BIND that's causing this issue.

  4. #4
    reckless2k2's Avatar
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    I'm getting reverse DNS lookup failures when I test using mxtoolbox.com. I used the setup from the Ubuntu post and I think I messed up BIND somehow. When I run the log file you suggested, I get no errors and everything seems to running as normal.

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    jholder's Avatar
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    Hi Reckless,
    Thanks for letting me know. We have a new spam moderation system, and sometimes, newer users posts' get moderated. Sorry bout that, but thanks for letting me know

    Let's try
    dig mx mail.DOMAIN.com

    and see what output you get.

    -john

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    dig mx mail.MYDOMAIN.COM

    ; <<>> DiG 9.3.2 <<>> mx mail.MYDOMAIN.COM
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 49276
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 2

    ;; QUESTION SECTION:
    ;mail.MYDOMAIN.COM IN MX

    ;; ANSWER SECTION:
    mail.MYDOMAIN.COM 60 IN MX 10 MYDOMAIN.COM
    mail.MYDOMAIN.COM 60 IN MX 5 mail.MYDOMAIN.COM

    ;; ADDITIONAL SECTION:
    mail.MYDOMAIN.COM 60 IN A 68.XX.XX.XX < these 2 addresses matched
    MYDOMAIN.COM 60 IN A 68.XX.XX.XX

    ;; Query time: 60 msec
    ;; SERVER: 192.168.0.1#53(192.168.0.1)
    ;; WHEN: Sat Feb 24 12:46:47 2007
    ;; MSG SIZE rcvd: 99

    When I test on mxtoolbox.com site I get this error:

    HELO mxtoolbox.com - DIAGNOSTIC TEST - See http://www.mxtoolbox.com/Policy.aspx
    250 mail.MYDOMAIN.COM [62 ms]
    HELO mxtoolbox.com
    250 mail.MYDOMAIN.COM [47 ms]
    MAIL FROM:
    250 Ok [62 ms]
    RCPT TO:
    554 : Relay access denied [62 ms]
    QUIT
    221 Bye [47 ms]

    I'm sure it has something to do with the BIND setup unless port 25 issue.

  7. #7
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    netstat -ant

    tcp 0 0 127.0.0.1:2208 0.0.0.0:* LISTEN
    tcp 0 0 192.168.0.100:389 0.0.0.0:* LISTEN
    tcp 0 0 127.0.0.1:10024 0.0.0.0:* LISTEN
    tcp 0 0 127.0.0.1:10025 0.0.0.0:* LISTEN
    tcp 0 0 127.0.0.1:7306 0.0.0.0:* LISTEN
    tcp 0 0 127.0.0.1:7307 0.0.0.0:* LISTEN
    tcp 0 0 0.0.0.0:3310 0.0.0.0:* LISTEN
    tcp 0 0 127.0.0.1:50423 0.0.0.0:* LISTEN
    tcp 0 0 127.0.0.1:631 0.0.0.0:* LISTEN
    tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN
    tcp 0 0 192.168.0.100:42109 192.168.0.100:389 ESTABLISHED
    tcp 0 0 192.168.0.100:389 192.168.0.100:42109 ESTABLISHED
    tcp 0 0 127.0.0.1:7306 127.0.0.1:42185 ESTABLISHED
    tcp 0 0 127.0.0.1:7306 127.0.0.1:36331 ESTABLISHED
    tcp 0 0 192.168.0.100:40583 66.102.1.104:80 TIME_WAIT
    tcp6 0 0 :::993 :::* LISTEN
    tcp6 0 0 :::995 :::* LISTEN
    tcp6 0 0 :::7780 :::* LISTEN
    tcp6 0 0 :::110 :::* LISTEN
    tcp6 0 0 :::143 :::* LISTEN
    tcp6 0 0 :::80 :::* LISTEN
    tcp6 0 0 :::7025 :::* LISTEN
    tcp6 0 0 :::22 :::* LISTEN
    tcp6 0 0 :::7035 :::* LISTEN
    tcp6 0 0 :::7071 :::* LISTEN
    tcp6 0 0 ::ffff:127.0.0.1:36331 ::ffff:127.0.0.1:7306 ESTABLISHED
    tcp6 0 0 ::ffff:127.0.0.1:42185 ::ffff:127.0.0.1:7306 ESTABLISHED
    tcp6 0 0 ::ffff:192.168.0.:50754 ::ffff:192.168.0.10:389 TIME_WAIT
    tcp6 0 0 ::ffff:192.168.0.:50755 ::ffff:192.168.0.10:389 TIME_WAIT
    tcp6 0 0 ::ffff:192.168.0.:50752 ::ffff:192.168.0.10:389 TIME_WAIT
    tcp6 0 0 ::ffff:192.168.0.:50753 ::ffff:192.168.0.10:389 TIME_WAIT
    tcp6 0 0 ::1:42139 ::1:46329 TIME_WAIT
    tcp6 0 0 ::1:36240 ::1:57863 TIME_WAIT
    tcp6 0 0 ::1:51412 ::1:34409 TIME_WAIT

  8. #8
    reckless2k2's Avatar
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    I remove bind9 from my box and reinstalled Zimbra. I ignored the hostname error on setup and now I can send and receive without an issue using @mail.MYDOMAIN.com.

    I setup masquerading per

    http://wiki.zimbra.com/index.php?tit...n_Masquerading

    so now my sent mail is received as @MYDOMAIN.COM but I can only reply to @mail.MYDOMAIN.COM. If I try to reply to @MYDOMAIN.COM I get an immediate error. Should I be setting up RELAYING/DOMAIN FORWARDING per that page as well for @MYDOMAIN to find it's way to @mail.MYDOMAIN.COM?

    My MX records point all back to me.

  9. #9
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    Do you have the appropriate domains set up in your adminui?

  10. #10
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    I was one step ahead. I created a domain alias per that wiki and now everything is fine. This is a fantastic product. I was using postfix with Squirrelmail before but Zimbra is amazing.

    Thanks for all the help. I'm sure I will be back on here asking about calendar and contact sharing.

    Thanks.

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