Servlets failing

[michael-fig]

Hi,

My company has been successfully using Zimbra for the last
6 months or so. Last weekend, we upgraded from 4.0.1 to
4.5.0 now running on Ubuntu. This seemed to work at first,
and then we started getting errors.
Users cannot log in anymore, they fail with:

Error A network service error has occured (zclient/io)

When I run "zmprov", I get the following error message:

[...] HTTP Status 404 - Servlet AdminServlet is not
available [...]

IMAP and POP ports allow connections, but don't respond to
any commands.

Are there any debug logs or anything else that can show
what the error is?

Please help, or the Powers That Be may force us to migrate
to Exchange.

[dkarp]

What's the first error you're seeing in mailbox.log?

[michael-fig]

Yes, the above advice was correct:

2007-02-06 11:10:05,694 FATAL [main] [] soap - Unable to start servlet java.lang.OutOfMemoryError: Java heap space
2007-02-06 11:10:05,694 INFO  [main] [] [/service] - Marking servlet SoapServlet as unavailable
2007-02-06 11:10:05,695 ERROR [main] [] [/service] - Servlet /service threw load () exception
javax.servlet.UnavailableException: Java heap space
...

I increased the size of the Java heap with the following command:

# su - zimbra
$ zmlocalconfig -e tomcat_java_heap_memory_percent=60

Then, after restarting zimbra, everything seems fine.

Thanks!

[rvanscherpe]

I'm getting the same thing:


007-03-22 09:43:39,763 FATAL [main] [] soap - Unable to start servlet
java.lang.OutOfMemoryError: Java heap space
2007-03-22 09:43:39,786 INFO [main] [] [/service] - Marking servlet SoapServlet as unavailable
2007-03-22 09:43:39,787 ERROR [main] [] [/service] - Servlet /service threw load() exception
javax.servlet.UnavailableException: Java heap space
at com.zimbra.soap.SoapServlet.init(SoapServlet.java: 118)
at javax.servlet.GenericServlet.init(GenericServlet.j ava:211)
at org.apache.catalina.core.StandardWrapper.loadServl et(StandardWrapper.java:1105)
at org.apache.catalina.core.StandardWrapper.load(Stan dardWrapper.java:932)
at org.apache.catalina.core.StandardContext.loadOnSta rtup(StandardContext.java:3915)
at org.apache.catalina.core.StandardContext.start(Sta ndardContext.java:4176)
at org.apache.catalina.core.ContainerBase.addChildInt ernal(ContainerBase.java:759)
at org.apache.catalina.core.ContainerBase.addChild(Co ntainerBase.java:739)
at org.apache.catalina.core.StandardHost.addChild(Sta ndardHost.java:524)
at org.apache.catalina.startup.HostConfig.deployDirec tory(HostConfig.java:910)
at org.apache.catalina.startup.HostConfig.deployDirec tories(HostConfig.java:873)
at org.apache.catalina.startup.HostConfig.deployApps( HostConfig.java:474)
at org.apache.catalina.startup.HostConfig.start(HostC onfig.java:1118)
at org.apache.catalina.startup.HostConfig.lifecycleEv ent(HostConfig.java:310)
at org.apache.catalina.util.LifecycleSupport.fireLife cycleEvent(LifecycleSupport.java:119)
at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1020)
at org.apache.catalina.core.StandardHost.start(Standa rdHost.java:718)
at org.apache.catalina.core.ContainerBase.start(Conta inerBase.java:1012)
at org.apache.catalina.core.StandardEngine.start(Stan dardEngine.java:442)
at org.apache.catalina.core.StandardService.start(Sta ndardService.java:450)
at org.apache.catalina.core.StandardServer.start(Stan dardServer.java:700)
at org.apache.catalina.startup.Catalina.start(Catalin a.java:551)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.start(Bootst rap.java:275)
at org.apache.catalina.startup.Bootstrap.main(Bootstr ap.java:406)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.zimbra.cs.launcher.TomcatLauncher.start(Tomcat Launcher.java:52)
at com.zimbra.cs.launcher.TomcatLauncher.main(TomcatL auncher.java:74)
2007-03-22 09:43:39,916 INFO [main] [] soap - Servlet AdminServlet starting up

I tried zmlocalconfig -e tomcat_java_heap_memory_percent=60
but I keep getting the above error message.

Thanks.

Ron.

[jholder]

How much RAM is on your server?