INVALID_PDU error on 4.5 GA

[figuser]

Hello,
I upgraded our Zimbra 4.0.4 install to 4.5 GA over the weekend. Every thing was working find for a day then all of a sudden, this morning, all the users started receivng the following error when they tried to login

An unknown application error has occurred. Please correct any errors and retry. If the problem persists, please contact your System Administrator. (INVALID_PDU)

Nothing has changed in the env or the machine.

Zimbra is running on FC5 with all the updates.

I cant even login to the admin console.. the password is accepted but then nothing shows up.

I tried, rebooting, reinstalling 4.5 GA but none of it helped. The zimbra logs are not showing any errors and all the services apprear to be running. BTW this is the Open source version...

The classic client reports

A network service error has occurred (zclient/io).

I have tried accessing my account using Thunderbird through IMAP and that is not working also. Thunderbird doesnt give me an error but no mails show up..

There are about 80 users on the system. Total mailbox size for all the users combined is about 4 GB. The server is a 3.0 PentiumD 1 GB ram. 164 GB HDD

Any ideas?

[phoenix]

Welcome to the forums.

Does it fail if you do a

zmprov gacf

? If it fails, does this work

zmprov -l gacf

[figuser]

zmprov returns

ERROR: zclient.IO_ERROR (invoke unable to parse response:  
HTTP Status 404 - Servlet AdminServlet is not available
type Status report
message Servlet AdminServlet is not available
description The requested resource (Servlet AdminServlet is not available) is not available.
Apache Tomcat/5.5.15
, server: localhost) (cause: com.zimbra.soap.SoapParseException unable to parse response:  
HTTP Status 404 - Servlet AdminServlet is not available
type Status report
message Servlet AdminServlet is not available
description The requested resource (Servlet AdminServlet is not available) is not available.
Apache Tomcat/5.5.15
)

zmprov gacf
returns

ERROR: zclient.IO_ERROR (invoke unable to parse response:  
HTTP Status 404 - Servlet AdminServlet is not available
type Status report
message Servlet AdminServlet is not available
description The requested resource (Servlet AdminServlet is not available) is not available.
Apache Tomcat/5.5.15
, server: localhost) (cause: com.zimbra.soap.SoapParseException unable to parse response:  
HTTP Status 404 - Servlet AdminServlet is not available
type Status report
message Servlet AdminServlet is not available
description The requested resource (Servlet AdminServlet is not available) is not available.
Apache Tomcat/5.5.15
)

zmprov -l gacf

returns

cn: config
objectClass: organizationalRole
objectClass: zimbraGlobalConfig
zimbraAdminPort: 7071
zimbraAttachmentsBlocked: FALSE
zimbraAttachmentsScanClass: com.zimbra.cs.scan.ClamScanner
zimbraAttachmentsScanEnabled: FALSE
zimbraAttachmentsViewInHtmlOnly: FALSE
zimbraAuthTokenKey: 

zimbraCalendarCompatibilityMode: standard
zimbraCertAuthorityCertSelfSigned: -----BEGIN TRUSTED CERTIFICATE-----

zimbraDefaultDomainName: featherstoneinformatics.com
zimbraFileUploadMaxSize: 10485760
zimbraGalAutoCompleteLdapFilter: externalLdapAutoComplete
zimbraGalInternalSearchBase: DOMAIN
zimbraGalLdapAttrMap: co=workCountry
zimbraGalLdapAttrMap: company=company
zimbraGalLdapAttrMap: description=notes
zimbraGalLdapAttrMap: displayName,cn=fullName
zimbraGalLdapAttrMap: givenName,gn=firstName
zimbraGalLdapAttrMap: initials=initials
zimbraGalLdapAttrMap: l=workCity
zimbraGalLdapAttrMap: objectClass=objectClass
zimbraGalLdapAttrMap: ou=department
zimbraGalLdapAttrMap: physicalDeliveryOfficeName=office
zimbraGalLdapAttrMap: postalCode=workPostalCode
zimbraGalLdapAttrMap: sn=lastName
zimbraGalLdapAttrMap: st=workState
zimbraGalLdapAttrMap: street,streetAddress=workStreet
zimbraGalLdapAttrMap: telephoneNumber=workPhone
zimbraGalLdapAttrMap: title=jobTitle
zimbraGalLdapAttrMap: whenChanged,modifyTimeStamp=modifyTimeStamp
zimbraGalLdapAttrMap: whenCreated,createTimeStamp=createTimeStamp
zimbraGalLdapAttrMap: zimbraCalResLocationDisplayName=zimbraCalResLocationDisplayName
zimbraGalLdapAttrMap: zimbraCalResType=zimbraCalResType
zimbraGalLdapAttrMap: zimbraId=zimbraId
zimbraGalLdapAttrMap: zimbraMailDeliveryAddress,zimbraMailAlias,mail=email,email2,email3,email4,email5,email6
zimbraGalLdapAttrMap: zimbraMailForwardingAddress=zimbraMailForwardingAddress
zimbraGalLdapFilterDef: ad:(&(|(cn=*%s*)(sn=*%s*)(gn=*%s*)(mail=*%s*))(!(msExchHideFromAddressLists=TRUE))(mailnickname=*)(|(&(objectCategory=person)(objectClass=user)(!(homeMDB=*))(!(msExchHomeServerName=*)))(&(objectCategory=person)(objectClass=user)(|(homeMDB=*)(msExchHomeServerName=*)))(&(objectCategory=person)(objectClass=contact))(objectCategory=group)(objectCategory=publicFolder)(objectCategory=msExchDynamicDistributionList)))
zimbraGalLdapFilterDef: adAutoComplete:(&(|(cn=%s*)(sn=%s*)(gn=%s*)(mail=%s*))(!(msExchHideFromAddressLists=TRUE))(mailnickname=*)(|(&(objectCategory=person)(objectClass=user)(!(homeMDB=*))(!(msExchHomeServerName=*)))(&(objectCategory=person)(objectClass=user)(|(homeMDB=*)(msExchHomeServerName=*)))(&(objectCategory=person)(objectClass=contact))(objectCategory=group)(objectCategory=publicFolder)(objectCategory=msExchDynamicDistributionList)))
zimbraGalLdapFilterDef: externalLdapAutoComplete:(|(cn=%s*)(sn=%s*)(gn=%s*)(mail=%s*))
zimbraGalLdapFilterDef: zimbraAccountAutoComplete:(&(|(cn=%s*)(sn=%s*)(gn=%s*)(mail=%s*)(zimbraMailDeliveryAddress=%s*)(zimbraMailAlias=%s*))(|(objectclass=zimbraAccount)(objectclass=zimbraDistributionList))(!(objectclass=zimbraCalendarResource)))
zimbraGalLdapFilterDef: zimbraAccounts:(&(|(cn=*%s*)(sn=*%s*)(gn=*%s*)(mail=*%s*)(zimbraMailDeliveryAddress=*%s*)(zimbraMailAlias=*%s*))(|(objectclass=zimbraAccount)(objectclass=zimbraDistributionList))(!(objectclass=zimbraCalendarResource)))
zimbraGalLdapFilterDef: zimbraResourceAutoComplete:(&(|(cn=%s*)(sn=%s*)(gn=%s*)(mail=%s*)(zimbraMailDeliveryAddress=%s*)(zimbraMailAlias=%s*))(objectclass=zimbraCalendarResource))
zimbraGalLdapFilterDef: zimbraResources:(&(|(cn=*%s*)(sn=*%s*)(gn=*%s*)(mail=*%s*)(zimbraMailDeliveryAddress=*%s*)(zimbraMailAlias=*%s*))(objectclass=zimbraCalendarResource))
zimbraGalMaxResults: 100
zimbraHsmAge: 30d
zimbraImapBindOnStartup: TRUE
zimbraImapBindPort: 7143
zimbraImapCleartextLoginEnabled: TRUE
zimbraImapNumThreads: 200
zimbraImapProxyBindPort: 143
zimbraImapSSLBindOnStartup: TRUE
zimbraImapSSLBindPort: 7993
zimbraImapSSLProxyBindPort: 993
zimbraImapSSLServerEnabled: TRUE
zimbraImapServerEnabled: TRUE
zimbraInstalledSkin: bare
zimbraInstalledSkin: sky
zimbraInstalledSkin: steel
zimbraInstalledSkin: froggy
zimbraInstalledSkin: vanilla
zimbraInstalledSkin: lavender
zimbraInstalledSkin: harvest
zimbraInstalledSkin: rose
zimbraInstalledSkin: sand
zimbraLastLogonTimestampFrequency: 7d
zimbraLmtpBindOnStartup: FALSE
zimbraLmtpBindPort: 7025
zimbraLmtpNumThreads: 20
zimbraLogHostname: mail.featherstoneinformatics.com
zimbraLogRawLifetime: 31d
zimbraLogSummaryLifetime: 730d
zimbraMailPort: 80
zimbraMailSSLPort: 0
zimbraMailURL: /zimbra
zimbraMessageCacheSize: 1671168
zimbraMessageIdDedupeCacheSize: 3000
zimbraMtaAuthEnabled: TRUE
zimbraMtaBlockedExtension: asd
zimbraMtaBlockedExtension: bat
zimbraMtaBlockedExtension: chm
zimbraMtaBlockedExtension: cmd
zimbraMtaBlockedExtension: com
zimbraMtaBlockedExtension: dll
zimbraMtaBlockedExtension: do
zimbraMtaBlockedExtension: exe
zimbraMtaBlockedExtension: hlp
zimbraMtaBlockedExtension: hta
zimbraMtaBlockedExtension: js
zimbraMtaBlockedExtension: jse
zimbraMtaBlockedExtension: lnk
zimbraMtaBlockedExtension: mov
zimbraMtaBlockedExtension: ocx
zimbraMtaBlockedExtension: pif
zimbraMtaBlockedExtension: reg
zimbraMtaBlockedExtension: rm
zimbraMtaBlockedExtension: scr
zimbraMtaBlockedExtension: shb
zimbraMtaBlockedExtension: shm
zimbraMtaBlockedExtension: shs
zimbraMtaBlockedExtension: vbe
zimbraMtaBlockedExtension: vbs
zimbraMtaBlockedExtension: vbx
zimbraMtaBlockedExtension: vxd
zimbraMtaBlockedExtension: wav
zimbraMtaBlockedExtension: wmf
zimbraMtaBlockedExtension: wsf
zimbraMtaBlockedExtension: wsh
zimbraMtaBlockedExtension: xl
zimbraMtaCommonBlockedExtension: asd
zimbraMtaCommonBlockedExtension: bat
zimbraMtaCommonBlockedExtension: chm
zimbraMtaCommonBlockedExtension: cmd
zimbraMtaCommonBlockedExtension: com
zimbraMtaCommonBlockedExtension: dll
zimbraMtaCommonBlockedExtension: do
zimbraMtaCommonBlockedExtension: exe
zimbraMtaCommonBlockedExtension: hlp
zimbraMtaCommonBlockedExtension: hta
zimbraMtaCommonBlockedExtension: js
zimbraMtaCommonBlockedExtension: jse
zimbraMtaCommonBlockedExtension: lnk
zimbraMtaCommonBlockedExtension: mov
zimbraMtaCommonBlockedExtension: ocx
zimbraMtaCommonBlockedExtension: pif
zimbraMtaCommonBlockedExtension: reg
zimbraMtaCommonBlockedExtension: rm
zimbraMtaCommonBlockedExtension: scr
zimbraMtaCommonBlockedExtension: shb
zimbraMtaCommonBlockedExtension: shm
zimbraMtaCommonBlockedExtension: shs
zimbraMtaCommonBlockedExtension: vbe
zimbraMtaCommonBlockedExtension: vbs
zimbraMtaCommonBlockedExtension: vbx
zimbraMtaCommonBlockedExtension: vxd
zimbraMtaCommonBlockedExtension: wav
zimbraMtaCommonBlockedExtension: wmf
zimbraMtaCommonBlockedExtension: wsf
zimbraMtaCommonBlockedExtension: wsh
zimbraMtaCommonBlockedExtension: xl
zimbraMtaDnsLookupsEnabled: TRUE
zimbraMtaMaxMessageSize: 10240000
zimbraMtaRestriction: reject_invalid_hostname
zimbraMtaRestriction: reject_non_fqdn_sender
zimbraMtaTlsAuthOnly: TRUE
zimbraNotebookAccount: rwwpk5qliz@featherstoneinformatics.com
zimbraNotebookFolderCacheSize: 1024
zimbraNotebookMaxCachedTemplatesPerFolder: 256
zimbraNotebookPageCacheSize: 10240
zimbraNotifyBindPort: 7035
zimbraNotifySSLBindPort: 7036
zimbraNotifySSLServerEnabled: TRUE
zimbraNotifyServerEnabled: TRUE
zimbraPop3BindOnStartup: TRUE
zimbraPop3BindPort: 7110
zimbraPop3CleartextLoginEnabled: FALSE
zimbraPop3NumThreads: 20
zimbraPop3ProxyBindPort: 110
zimbraPop3SSLBindOnStartup: TRUE
zimbraPop3SSLBindPort: 7995
zimbraPop3SSLProxyBindPort: 995
zimbraPop3SSLServerEnabled: FALSE
zimbraPop3ServerEnabled: FALSE
zimbraRedoLogArchiveDir: redolog/archive
zimbraRedoLogDeleteOnRollover: TRUE
zimbraRedoLogEnabled: TRUE
zimbraRedoLogFsyncIntervalMS: 10
zimbraRedoLogLogPath: redolog/redo.log
zimbraRedoLogRolloverFileSizeKB: 102400
zimbraRemoteManagementCommand: /opt/zimbra/libexec/zmrcd
zimbraRemoteManagementPort: 22
zimbraRemoteManagementPrivateKeyPath: /opt/zimbra/.ssh/zimbra_identity
zimbraRemoteManagementUser: zimbra
zimbraSmtpHostname: localhost
zimbraSmtpPort: 25
zimbraSmtpSendAddOriginatingIP: TRUE
zimbraSmtpSendPartial: FALSE
zimbraSmtpTimeout: 60
zimbraSpamCheckEnabled: TRUE
zimbraSpamHeader: X-Spam-Flag
zimbraSpamHeaderValue: YES
zimbraSpamIsNotSpamAccount: x.wq_lzis3@featherstoneinformatics.com
zimbraSpamIsSpamAccount: yui_oywd8@featherstoneinformatics.com
zimbraSpamKillPercent: 75
zimbraSpamSubjectTag: SPAM
zimbraSpamTagPercent: 33
zimbraTableMaintenanceGrowthFactor: 10
zimbraTableMaintenanceMaxRows: 1000000
zimbraTableMaintenanceMinRows: 10000
zimbraTableMaintenanceOperation: ANALYZE
zimbraVirusBlockEncryptedArchive: TRUE
zimbraVirusCheckEnabled: TRUE
zimbraVirusDefinitionsUpdateFrequency: 2h
zimbraVirusWarnAdmin: TRUE
zimbraVirusWarnRecipient: TRUE

the issue still persists after running these commands

thanks for your help

[jholder]

What happens when you restart ZCS?

[figuser]

nothing happens on a zcs restart or reboot of the server. The issue remains
Thanks

[phoenix]

As the zimbra user run zmlocalconfig and check these settings:

zimbra_zmprov_default_soap_server = localhost
zimbra_zmprov_default_to_ldap = false

if they're not set as that then use zmlocalconfig to modify them and see if you still have the problem.

[figuser]

Bill,
I just checked the settings and both are the same as what you recomend. It is still not working
Thanks

[phoenix]

What does this return:

zmprov -l gs  | grep Auth

[figuser]

that returns nothing
Thanks

[phoenix]

As far as I know, that should return:

zimbraMtaAuthHost: [yourserver]
zimbraMtaAuthURL: https://[yourserver]/service/soap/

if you're not using https then it should be http for the url. Try setting those items, restart and see if that does it.