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Thread: Can't install 7.2.2GA on Scientific 6.4

  1. #1
    Olorin is offline Senior Member
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    Default Can't install 7.2.2GA on Scientific 6.4

    Before I move to 8.x, I am trying to set the currently operations ZCS in a VM
    Downloaded the right tgz ( zcs-7.2.2_GA_2852.RHEL6_64.20121204211835), unpacked, and running the install script:

    Code:
    [root@ems-dr zcs-7.2.2_GA_2852.RHEL6_64.20121204211835]# ./install.sh
    bin/get_plat_tag.sh: line 208: dpkg: command not found
    
    Operations logged to /tmp/install.log.2010
    Checking for existing installation...
        zimbra-ldap...NOT FOUND
        zimbra-logger...NOT FOUND
        zimbra-mta...NOT FOUND
        zimbra-snmp...NOT FOUND
        zimbra-store...NOT FOUND
        zimbra-apache...NOT FOUND
        zimbra-spell...NOT FOUND
        zimbra-convertd...NOT FOUND
        zimbra-memcached...NOT FOUND
        zimbra-proxy...NOT FOUND
        zimbra-archiving...NOT FOUND
        zimbra-cluster...NOT FOUND
        zimbra-core...NOT FOUND
    ./util/utilfunc.sh: line 696: dpkg: command not found
    
    
    PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE.
    ZIMBRA, INC. ("ZIMBRA") WILL ONLY LICENSE THIS SOFTWARE TO YOU IF YOU
    FIRST ACCEPT THE TERMS OF THIS AGREEMENT. BY DOWNLOADING OR INSTALLING
    THE SOFTWARE, OR USING THE PRODUCT, YOU ARE CONSENTING TO BE BOUND BY
    THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS
    AGREEMENT, THEN DO NOT DOWNLOAD, INSTALL OR USE THE PRODUCT.
    
    License Terms for the Zimbra Collaboration Suite:
      http://www.zimbra.com/license/zimbra_public_eula_2.1.html
    
    
    
    Do you agree with the terms of the software license agreement? [N] Y
    
    Checking for prerequisites...
         FOUND: NPTL
         MISSING: sudo
         MISSING: libidn11
         MISSING: libgmp3c2
         MISSING: libstdc++6
    Checking for suggested prerequisites...
    
    ###ERROR###
    
    One or more prerequisite packages are missing.
    Please install them before running this installer.
    
    Installation cancelled.
    Any ideas are welcome, what especially worries me is the dpkg error - afaik the installer checks for installed packages using rpm/dpkg, depending on the distro in use, and dpkg shouldn't be used on an RPM distro like Scientific, especially since I'm using a "RHEL" installation package

  2. #2
    prashant's Avatar
    prashant is offline Zimbra Employee
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  3. #3
    Olorin is offline Senior Member
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    I have been through that set of documents quite q few times before. Without going into the code myself, I suspect the newer package versions in 6.4 might be breaking something in the installer. In any case, why the dpkg error on a RHEL-compatible system?

  4. #4
    prashant's Avatar
    prashant is offline Zimbra Employee
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    Quote Originally Posted by Olorin View Post
    I have been through that set of documents quite q few times before. Without going into the code myself, I suspect the newer package versions in 6.4 might be breaking something in the installer. In any case, why the dpkg error on a RHEL-compatible system?


    Problem is pointing to following sniffet from bin/get_plat_tag.sh

    if [ -f /etc/lsb-release ]; then
    i=`dpkg --print-architecture`
    if [ "x$i" = "xamd64" ]; then
    i="_64"
    else
    i=""
    fi

    Problem seems to be related to RHEL OS. Just a wierd guess. Please modify the file bin/get_plat_tag.sh with i=`sudo dpkg --print-architecture` and try running it again.
    ~=Prashant=~

  5. #5
    Olorin is offline Senior Member
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    Quote Originally Posted by prashant View Post


    Problem is pointing to following sniffet from bin/get_plat_tag.sh



    Problem seems to be related to RHEL OS. Just a wierd guess. Please modify the file bin/get_plat_tag.sh with i=`sudo dpkg --print-architecture` and try running it again.
    No, this seems to be the problem:

    Code:
    if [ -f /etc/lsb-release ]; then
    i=`dpkg --print-architecture`
    there is no dpkg in RHEL, sudo or no sudo. dpkg is a debian package.

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Olorin View Post
    No, this seems to be the problem:
    No, the problem is that you're using an unsupported distribution. This install script works fine for RHEL & CentOS and all the other platforms supported by Zimbra. Did you actually use the correct command to do the install?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    Olorin is offline Senior Member
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    Quote Originally Posted by phoenix View Post
    No, the problem is that you're using an unsupported distribution. This install script works fine for RHEL & CentOS and all the other platforms supported by Zimbra. Did you actually use the correct command to do the install?
    Yes I did use the correct command.

    PS: I still don't see how calling dpkg can be a right thing to do on a RHEL derivative. In fact, I just tried this on RHEL6.4, and got the same result.

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Olorin View Post
    Yes I did use the correct command.
    Not according to your initial post, did you also check the link I gave you?

    Quote Originally Posted by Olorin View Post
    PS: I still don't see how calling dpkg can be a right thing to do on a RHEL derivative.
    Neither can I but isn't what what we're trying to find out?

    Quote Originally Posted by Olorin View Post
    In fact, I just tried this on RHEL6.4, and got the same result.
    Well, as I said earlier it's worked for me and if the script had this sort of error I'd think that everyone would be jumping up and down by now. Just an idle question but why aren't you installing the latest 7.2.4 release?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    Olorin is offline Senior Member
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    Quote Originally Posted by phoenix View Post
    Not according to your initial post, did you also check the link I gave you?
    yes I did, I've googled the platform-override option before as well, and I normally run the install script with it. Sorry, should have posted an output from the time the switch was in use, but the output I get is the same.

    Neither can I but isn't what what we're trying to find out?
    sure thing, is the dpkg error I see in the install script output coming from the bin/get_plat_tag.sh script at all? I don't have any way to know...

    Well, as I said earlier it's worked for me
    If I only had a dollar for every time a developer gave me a WORKSFORME I'm trying this on an older SL build now, will report on what happens

    and if the script had this sort of error I'd think that everyone would be jumping up and down by now.
    my guess is, everyone is off of 7.2.2 by now, and I'm one of the last stragglers - who would install it with a newer 7.x available and an 8.x up in the air as well?


    Just an idle question but why aren't you installing the latest 7.2.4 release?
    Have you read the initial post? I'm running a demo stand for this, the action plan is:
    1. install the current production build (7.2.2)
    2. upgrade to latest 7.2.x - test for upgrade issues
    3. upgrade to 8.x - test for issues there.

    Can't afford to take any risks with over 1000 production mailboxes on a live server

  10. #10
    Olorin is offline Senior Member
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    So I've installed a fresh VM with an older SL6.3 install DVD ISO, and the install went through just fine, I'd definitely say the installer can't cope with something in 6.4.

    Up to you guys, whether you want to debug this, but it's definitely easy to reproduce

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