Perl symbol lookup error at install 8.0.0 on Ubuntu 12.04

[mfehr]

I am testing my Zimbra upgrade scenario. So far, I am in the stage to have a running 8.0.0 zimbra on a fresh installed Ubuntu 10.4. I upgraded Ubuntu 10.4 to 12.4 which seemed to be fine. As the next step, I planned to run the install script for zimbra 8.0.0 from the ubuntu12 package. The installer aborts with a perl symbol lookup error. The following part is from the output of the zimbra 8 installer:

Checking for prerequisites...
     FOUND: NPTL
     FOUND: netcat-openbsd-1.89-4ubuntu1
     FOUND: sudo-1.8.3p1-1ubuntu3.3
     FOUND: libidn11-1.23-2
     FOUND: libpcre3-8.12-4
     FOUND: libgmp3c2-2:4.3.2+dfsg-2ubuntu1
     FOUND: libexpat1-2.0.1-7.2ubuntu1.1
     FOUND: libstdc++6-4.6.3-1ubuntu5
     FOUND: libperl5.14-5.14.2-6ubuntu2.1

Checking for suggested prerequisites...
     FOUND: perl-5.14.2
     FOUND: sysstat
     FOUND: sqlite3
Prerequisite check complete.
Checking current number of databases...

Do you want to verify message store database integrity? [Y] 
Verifying integrity of message store databases.  This may take a while.
Starting mysqld...done.
mysqld is alive
perl: symbol lookup error: /opt/zimbra/zimbramon/lib/x86_64-linux-gnu-thread-multi/auto/Socket/Socket.so: undefined symbol: Perl_Istack_sp_ptr
mysqld is alive
Stopping mysqld... done.

Did anyone run into the same issue?

[phoenix]

Did anyone run into the same issue?

You would have found the answer to that by searching the forums for the error message: site:zimbra.com +"undefined symbol: Perl_Istack_sp_ptr" - Yahoo! Search Results

[mfehr]

Bill,

Not really. The search result confirm that this issue exist. Some who were on unsupported platforms managed it with downgrading perl. The other case http://www.zimbra.com/forums/install...ard-print.html is on the same platform as I have but is not resolved yet. Sorry.

Stimulated by a forum reading, I entered zmcontrol -v which results in the same Perl error. It looks to me that upgrading Ubuntu 10.4 to Ubuntu 12.4 plus installing the required module perl-5.14.2 required by zimbra install generates a dependency issue.

I will create a fresh setup of Ubuntu 12.04 and install Zimbra 8 on this new setup and see if I can find any differences.

[quanah]

Answer is simple. The upgrade hasn't happened yet, so the perl modules from Zimbra are still compiled against the Ubuntu10 perl. Since you are now on Ubuntu12, there are issues with that. Once the upgrade from ZCS 8 for UB10 to ZCS for UB12 is complete, the error should go away. It will remain until that is done. I don't see any indication that the installer aborted, just that it logged an error, at least in what you posted.

[lesska]

Answer is simple. The upgrade hasn't happened yet, so the perl modules from Zimbra are still compiled against the Ubuntu10 perl. Since you are now on Ubuntu12, there are issues with that. Once the upgrade from ZCS 8 for UB10 to ZCS for UB12 is complete, the error should go away. It will remain until that is done. I don't see any indication that the installer aborted, just that it logged an error, at least in what you posted.

in my case I installed ubuntu 12.04 from cero and then zimbra 8 and I have the same problem of perl symbol... there are information of this error but in older version of ubuntu and zimbra, there is some incompatibility with the perl of ubuntu 12 and zimbra 8 ??

[lesska]

in my case I installed ubuntu 12.04 from cero and then zimbra 8 and I have the same problem of perl symbol... there are information of this error but in older version of ubuntu and zimbra, there is some incompatibility with the perl of ubuntu 12 and zimbra 8 ??

[quanah]

We install ubuntu12 daily, and I haven't seen any such error. Are you sure you installed the ubuntu12 build?

[lesska]

We install ubuntu12 daily, and I haven't seen any such error. Are you sure you installed the ubuntu12 build?

I have ubuntu 12.04 in virtualbox virtual machine. do I have to compile the ubuntu sources ?

I installed
apt-get install libpcre3 libgmp3c2 lib32gmp3-dev libgmp3-dev sysstat libexpat1 libidn11 perl-modules wget lzma
libperl5.14 sqlite3

the error I got is

zimbra-spell......zimbra-spell_8.0.0.GA.5434.UBUNTU10.64_amd64.deb...done
/usr/bin/perl: symbol lookup error: /opt/zimbra/zimbramon/lib/x86_64-linux-gnu-thread-multi/auto/IO/IO.so: undefined symbol: Perl_Istack_sp_ptr

[quanah]

This would be expected. You are clearly installing a build meant for the UBUNTU10 OS on an UBUNTU12 server. Go and download the UBUNTU12 build of ZCS, and your issue will go away.

[lesska]

This would be expected. You are clearly installing a build meant for the UBUNTU10 OS on an UBUNTU12 server. Go and download the UBUNTU12 build of ZCS, and your issue will go away.

sorry, I have not seen I was using the ubuntu10 build, my mistake, is fine now, no more error

thank you