Mailbox stopped,

[poweredmail]

Hi,

I have a CentOS 5 with Plesk already installed on it. I've disabled Plesk's mail services from plesk panel. I've installed ZCS 7.1.4. But i can't get the mailbox to work.

      
  antispam                Running
        antivirus               Running
        ldap                    Running
        logger                  Running
        mailbox                 Stopped
                zmmailboxdctl is not running.
        mta                     Running
        snmp                    Running
        spell                   Running
        stats                   Running
        zmconfigd               Running

My DNS are setup properly and when i dig it, it returns proper response for query. I m assuming i have a problem with TOMCAT (I have tomcat5 installed on server). Is tomcat really necessary for Zimbra to work. Plus when i try to access webadmin of zimbra it just doesn't work. I can't change the HTTP or HTTPS listening port of the server when i do that i get an error message.

ERROR: service.FAILURE (system failure: ZimbraLdapContext) (cause: javax.naming.CommunicationException xxxx.com:389)

Can anybody help me. I don't knw what to do. I've searched forum for 2 days and didn't get any proper result so i m posting here.

[phoenix]

Originally Posted by poweredmail

My DNS are setup properly and when i dig it, it returns proper response for query.

For confirmation you should post the output of all the commands in the 'Verify...' section of the Split DNS article.

You should also restart Zimbra then look in the log files and see what errors you get while it's starting, posting one out-of-context error really isn't much use.

[poweredmail]

Sent you a PM Phoenix. Sorry for PM i couldn't put the domain out and i had to verify the DNS. Log files page shows outdated information. can you pls verify, Under: /opt/zimbra/log/ i dont find mailbox.log file at all

when i check for tomcat5. I get this error. Anything familiar?

# tomcat5 start
Found JAVA_HOME: /usr/lib/java
Please complete your /etc/tomcat5/tomcat5.conf so we won't have to look for it next time
Using CATALINA_BASE:   /usr
Using CATALINA_HOME:   /usr
Using CATALINA_TMPDIR: /usr/temp
Using JRE_HOME:
touch: cannot touch `/usr/logs/catalina.out': No such file or directory
/usr/bin/dtomcat5: line 321: /usr/logs/catalina.out: No such file or directory

[quanah]

Why did you install tomcat? Zimbra hasn't used tomcat since the 4.5 release series. In addition, Zimbra installs all the component software it needs, or notes which things it requires you to install during the installation process. I'd be fairly certain, however, that installing tomcat would most definitely interfere with Zimbra, since it would use the same ports as Zimbra's jetty processes (mailboxd). I would advise you to freshly install your OS, and then only install those things that the zimbra installer tells you it needs installed.

[poweredmail]

Originally Posted by quanah

Why did you install tomcat? Zimbra hasn't used tomcat since the 4.5 release series. In addition, Zimbra installs all the component software it needs, or notes which things it requires you to install during the installation process. I'd be fairly certain, however, that installing tomcat would most definitely interfere with Zimbra, since it would use the same ports as Zimbra's jetty processes (mailboxd). I would advise you to freshly install your OS, and then only install those things that the zimbra installer tells you it needs installed.

1. I didn't install Tomcat. I guess it came with Plesk or was there in CentOS. When i checked the Tomcat Service it is not running. I've disabled it service from Plesk also. Restarted Zimbra and still No go with mailbox

2. I need Plesk control panel too. I have some requirements for that. As i am intending to use webserver as well as email server on same Server. I searched in forum and found that if we change HTTP and HTTPS port for the server it should work fine. Can you please clarify this ?

Thanks

[quanah]

Ok, as long as the other webserver uses its own specific ports, that should be fine.

The error you posted shows that it wasn't able to talk to ldap. Is there a firewall blocking port 389, such as iptables?

[poweredmail]

Plesk does installs a firewall, But it has almost everything allowed in it. Is there any command i can run to check if the port is blocked or allowed ?

Checked Iptables... Nothing is blocked too.

[quanah]

Try:

telnet megapointsmail.com:389

[poweredmail]

xxxxxxxx.com:389/telnet: Name or service not known

Damn... What does it mean now ??

But when i tested like this .... it did get connected...

[root@mega bin]# telnet xxx.com 389
Trying xxx.xxx.xxx.xxx...
Connected to xxx.com (xxx.xxx.xxx.xxx).
Escape character is '^]'.

[quanah]

Oops, the : shouldn't have been there.

Look at /opt/zimbra/log/mailbox.log and /opt/zimbra/log/zmmailboxd.out to see why mailbox won't start. Make sure you run 'zmmailboxdctl start' first as the Zimbra user.