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Thread: Mailboxservice not running

  1. #1
    agenerette is offline Active Member
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    Default Mailboxservice not running

    Ok, it seems that maybe I've gotten around my initial problems with the install of ZCS, but now, of course, I've hit another snag. I tried to start the interface from a browser, but got a "page could not be displayed" or some such. Attached is the log file that was copied to /opt/zimbra at the end of the install process, but I don't know how to interpret or act on any of the messages that look to be errors.

    Here's a message that I received from one of the techs at my hosting provider:


    The URL for the Zimbra admin console should be: https://68.169.54.94:7071/zimbraAdmin ,however the problem is that the mailboxservice is not running:

    [zimbra@directory-srv ~]$ zmcontrol status
    Host directory-srv.kidquipment.com
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Stopped
    zmmailboxdctl is not running.
    mta Running
    snmp Running
    spell Running
    stats Running
    zmconfigd Running

    You should check the logs in /opt/zimbra/log and fix any issues.. If you had problems when installing zimbra you might need to re-do the installation.
    Also, the 1G of memory from your VM might not be enough to start the mailbox service.

    I've re-installed Zimbra over a dozen times (using install.sh -u): the last time, right before I completed the current run of install.sh.

    What's the command-line for trying to start the mailbox service? Is there anything else that isn't running that should be?

    There are a bunch of files in /opt/zimbra/log. Which one should I be looking at? zmsetup.08252011-051140 has the same format as the files I've been looking at from /tmp, up to now. It has hundreds of lines in it and I have no idea which things really require attention.

    There are a number of lines like

    Thu Aug 25 04:58:53 2011 This is the ldap master and ldap hasn't been configured yet.
    Thu Aug 25 04:58:53 2011 This is the ldap master and ldap hasn't been configured yet.
    Thu Aug 25 04:58:53 2011 This is the ldap master and ldap hasn't been configured yet.
    Thu Aug 25 04:58:53 2011 checking isEnabled zimbra-proxy

    But, again, there's nothing to say whether I need to act on these or what course of action I need to take.

    I've requested an increase in the memory on my VM, but if someone could help me with the errors showing in my log file, that would be great. I've searched here and on Google on a number of them and haven't gotten anywhere.
    Attached Files Attached Files
    Last edited by agenerette; 08-25-2011 at 06:57 AM.

  2. #2
    agenerette is offline Active Member
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    Could someone please help me on this issue? It looks like I might just need to get the one service up and running. There nothing listening on the ports that I saw in the conflict messages:

    [root@directory-srv ~]# telnet localhost 993
    Trying 127.0.0.1...
    telnet: connect to address 127.0.0.1: Connection refused
    [root@directory-srv ~]# telnet localhost 995
    Trying 127.0.0.1...
    telnet: connect to address 127.0.0.1: Connection refused
    [root@directory-srv ~]# telnet localhost 110
    Trying 127.0.0.1...
    telnet: connect to address 127.0.0.1: Connection refused
    [root@directory-srv ~]# telnet localhost 143
    Trying 127.0.0.1...
    telnet: connect to address 127.0.0.1: Connection refused


    I just found something on http://wiki.zimbra.com/wiki/Mailbox_Troubleshooting, though:

    [zimbra@example.com ~]$ zmcontrol status
    Host example.com
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Stopped
    zmmailboxdctl is not running
    mta Running
    spell Running
    stats Running

    Your http (Apache) server is running and port 80 is in use. Stop http server and now start zimbra.

    [zimbra@directory-srv ~]$ telnet localhost 80
    Trying 127.0.0.1...
    Connected to localhost.
    Escape character is '^]'.

    ???


    501 Method Not Implemented

    Method Not Implemented
    what to /index.shtml not supported.



    Apache/2.2.19 (CentOS) Server at directory-srv.kidquipment.com Port 80

    So, maybe there's an instance of Apache running that's causing me trouble.
    Last edited by agenerette; 08-25-2011 at 09:16 AM.

  3. #3
    agenerette is offline Active Member
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    Default [SOLVED] Mailboxservice not running

    if you see "port conflict" messages, you may need to stop the zimbra services, shutdown anything like postfix, dovecot, sendmail, and apache, and restart the zimbra stuff:

    * su - zimbra
    * zmcontrol status (tells you what's running)
    * zmcontrol stop
    * service sendmail stop; chkconfig sendmail stop
    * apachectl stop
    * zmcontrol start
    * apachectl start (if you need centos apache)

  4. #4
    ssatam is offline Zimbra Employee
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    is there any error message in mailbox.log while starting the mailbox service?

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