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Thread: Simply cannot install 7.1.1

  1. #1
    cabletastic is offline Intermediate Member
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    Default Simply cannot install 7.1.1

    Hi there - I had a V7 box running for years without problems. A few weeks ago it stopped delivering mail to my mailbox. I tried to find out what this is but as there is only myself and my wife (and a few randoms) on the mail server I decided to just nuke the box and build a new Ubuntu 10.04 LTS one (previous was 8.0.4).
    Environment is exactly the same - I copied the hosts, named.conf and DNS zone file from old and put back onto new but when I try to install it a) takes ages an b)halts at installing zimbra-store, so much so that it drops my SSH connection.
    It is on a VMWare virtual server, with plenty of RAM and CPU so I am at a loss as to why this is happening on what is a brand new, vanilla server....
    I have just uninstalled and am going to be trying yet again at some point so don't have a zimbra.log to show you all (stupid mistake, I know!) but if anyone has any clue as to what might be happening I'd be very grateful.
    Cheers
    Si

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by cabletastic View Post
    Hi there - I had a V7 box running for years without problems. A few weeks ago it stopped delivering mail to my mailbox. I tried to find out what this is but as there is only myself and my wife (and a few randoms) on the mail server I decided to just nuke the box and build a new Ubuntu 10.04 LTS one (previous was 8.0.4).
    Environment is exactly the same - I copied the hosts, named.conf and DNS zone file from old and put back onto new but when I try to install it a) takes ages an b)halts at installing zimbra-store, so much so that it drops my SSH connection.
    It is on a VMWare virtual server, with plenty of RAM and CPU so I am at a loss as to why this is happening on what is a brand new, vanilla server....
    What, exactly, is 'plenty of RAM and CPU'? Hardware specifications and what else is running on this server?

    Quote Originally Posted by cabletastic View Post
    I have just uninstalled and am going to be trying yet again at some point so don't have a zimbra.log to show you all (stupid mistake, I know!) but if anyone has any clue as to what might be happening I'd be very grateful.
    Cheers
    It's not possible to give you any advice without some information about the problem.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    cabletastic is offline Intermediate Member
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    OK - it has 3Gb of RAM and two 2.93Ghz dual core CPUs - v7 ran flawlessly on this.
    I ma rerunning the install but this is proving tricky as the CPU usage spikes so high that it drops my shell connection. As soon as I have some logs (zimbra.log is empty) I will paste them through.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by cabletastic View Post
    OK - it has 3Gb of RAM and two 2.93Ghz dual core CPUs - v7 ran flawlessly on this.
    Is that the server or the VM? The VM allocation for RAM and CPUs would be useful. I also asked what else is running on this server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    cabletastic is offline Intermediate Member
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    The only other server daemons on this are BIND, as a pre-requisite and ssh. That aside, it is not running any other services and in normal usage (ie not installing Zimbra!) the CPU ticks over at less than 0.1% and the mem equally so. VM allocation is 3Gb and 2 VCPUs with a High Priority reservation.
    As I mentioned before and in fact as we speak, it is at 'Installing zimbra-core' and taking an age to do this- it will eventually get through this, run through some more packages and then kick me off my connection - if I run from VM console it runs through the post install steps but then doesn't start up the mailbox component and thus webmail and admin are not started.

  6. #6
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by cabletastic View Post
    The only other server daemons on this are BIND, as a pre-requisite and ssh. That aside, it is not running any other services and in normal usage (ie not installing Zimbra!) the CPU ticks over at less than 0.1% and the mem equally so. VM allocation is 3Gb and 2 VCPUs with a High Priority reservation.
    Using 1 VCPU should be sufficient for this.

    Quote Originally Posted by cabletastic View Post
    As I mentioned before and in fact as we speak, it is at 'Installing zimbra-core' and taking an age to do this- it will eventually get through this, run through some more packages and then kick me off my connection - if I run from VM console it runs through the post install steps but then doesn't start up the mailbox component and thus webmail and admin are not started.
    You should use the screen utility to stop the session from being terminated and let it run through to completion. You mentioned it's in VMware, which hypervisor is it ESXi or Workstation? I assume this is a 64bit machine? If you're not particularly wedded to Ubuntu, have you considered trying another distribution such as RHEL (use CentOS if you want free )?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    cabletastic is offline Intermediate Member
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    Thanks sir - I'll check that log out. Just odd that it ramps up so much that it even squeezes my ssh connection to death. For ref it's on a huge ESX cluster at our datacentre. According to the 'ever reliable' VMWare performance monitor it never gets above 15% CPU (according to top however it gets to 190% CPU) - mem usage is not an issue according to either VMWare or top...... Never experienced this before..

  8. #8
    cabletastic is offline Intermediate Member
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    OK - checking out that log gets me:-

    sudo tail -f install.log.11539
    [sudo] password for simon:
    Stopping zmconfigd...Done.
    Stopping ldap...Done.
    COMMAND: /opt/zimbra/libexec/zmslapcat /opt/zimbra/data/ldap
    slapcat: bad configuration directory!
    Selecting previously deselected package zimbra-core.
    (Reading database ...
    dpkg: warning: files list file for package `zimbra-store' missing, assuming package has no files currently installed.
    44187 files and directories currently installed.)
    Unpacking zimbra-core (from .../zimbra-core_7.1.2_GA_3268.UBUNTU10_64_amd64.deb) ...
    usermod: no changes


    SO, it looks like after my previous abortive attempt at install and uninstall, some LDAP data has remained. So, I would suggest I need to do another uninstall and start again - question then is how do I totally clean out any LDAP related shenannigans please (unless of course the above is a misnomer)?
    Thanks in advance guys.

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    You remove everything with "./install.sh -u".
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    cabletastic is offline Intermediate Member
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    Yup - did that. Here's the log from my abortive re-install:-

    Removing existing packages
    zimbra-ldap...done
    zimbra-logger...done
    zimbra-mta...done
    zimbra-snmp...done
    zimbra-store...done
    zimbra-core...done
    Removing deployed webapp directories
    Installing packages
    zimbra-core......zimbra-core_7.1.2_GA_3268.UBUNTU10_64_amd64.deb...

    done
    zimbra-ldap......zimbra-ldap_7.1.2_GA_3268.UBUNTU10_64_amd64.deb...done
    zimbra-logger......zimbra-logger_7.1.2_GA_3268.UBUNTU10_64_amd64.deb...done
    zimbra-mta......zimbra-mta_7.1.2_GA_3268.UBUNTU10_64_amd64.deb...
    done
    zimbra-snmp......zimbra-snmp_7.1.2_GA_3268.UBUNTU10_64_amd64.deb...done
    zimbra-store......zimbra-store_7.1.2_GA_3268.UBUNTU10_64_amd64.deb...
    done
    Setting defaults from saved config in /opt/zimbra/.saveconfig/config.save
    HOSTNAME=localhost
    LDAPHOST=
    LDAPPORT=
    SNMPTRAPHOST=
    SMTPSOURCE=
    SMTPDEST=
    SNMPNOTIFY=0
    SMTPNOTIFY=0
    LDAPROOTPW=zimbra
    LDAPZIMBRAPW=zimbra
    LDAPPOSTPW=zmpostfix
    LDAPREPPW=zmreplica
    LDAPAMAVISPW=zmamavis
    LDAPNGINXPW=zmnginx
    Restoring existing configuration file from /opt/zimbra/.saveconfig/localconfig.xml...done
    Operations logged to /tmp/zmsetup.08222011-135148.log
    Installing LDAP configuration database...done.
    Upgrading from to 7.1.2_GA_3268
    Stopping zimbra services...failed. exiting.
    UPGRADE FAILED - exiting.
    root@mail:/home/simon/zcs-7.1.2_GA_3268.UBUNTU10_64.20110804130819#
    root@mail:/home/simon/zcs-7.1.2_GA_3268.UBUNTU10_64.20110804130819#
    root@mail:/home/simon/zcs-7.1.2_GA_3268.UBUNTU10_64.20110804130819#
    root@mail:/home/simon/zcs-7.1.2_GA_3268.UBUNTU10_64.20110804130819#
    root@mail:/home/simon/zcs-7.1.2_GA_3268.UBUNTU10_64.20110804130819#
    root@mail:/home/simon/zcs-7.1.2_GA_3268.UBUNTU10_64.20110804130819#
    root@mail:/home/simon/zcs-7.1.2_GA_3268.UBUNTU10_64.20110804130819# cd /tmp
    root@mail:/tmp# cat zmsetup.08222011-135148.log
    Mon Aug 22 13:51:48 2011 Operations logged to /tmp/zmsetup.08222011-135148.log
    Mon Aug 22 13:51:49 2011 Installing LDAP configuration database...
    Mon Aug 22 13:51:49 2011 done.
    Mon Aug 22 13:51:49 2011 *** Running as zimbra user: /opt/zimbra/libexec/zmldapschema 2>/dev/null
    Looking for LDAP installation...succeeded
    Installing core schema...
    Installing cosine schema...
    Installing inetOrgPerson schema...
    Installing zimbra schema...
    Installing amavis schema...
    Installing dynlist schema...
    Mon Aug 22 13:51:50 2011 Upgrading from to 7.1.2_GA_3268
    Mon Aug 22 13:51:50 2011 Stopping zimbra services...
    Mon Aug 22 13:51:50 2011 *** Running as zimbra user: /opt/zimbra/bin/zmcontrol stop
    Host localhost
    Stopping stats...Done.
    Stopping mta...Done.
    Stopping spell...Done.
    Stopping snmp...Done.
    Stopping cbpolicyd...Done.
    Stopping archiving...Done.
    Stopping antivirus...Done.
    Stopping antispam...Done.
    Stopping imapproxy...Done.
    Stopping memcached...Done.
    Stopping mailbox...Failed.
    Stopping mailboxd...mailboxd is not running.
    Error: assertion '-r /opt/zimbra/conf/my.cnf' failed

    Stopping logger...Done.
    Stopping zmconfigd...Done.
    Stopping ldap...Done.
    Mon Aug 22 13:51:58 2011 failed. exiting.
    Mon Aug 22 13:51:58 2011 UPGRADE FAILED - exiting.
    root@mail:/tmp#

    I'm really not liking that it is setting hostname to 'localhost' - if I run hostname I get the FQDN, the resolv.conf tells it to use the local DNS which has the zone configured for my local machine. So I don't get why it is so unhappy?

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