Zimbra crashes (see log)

[magneticinduction]

I am running zimbra 7 and everyone in a while it crashes on Ubuntu 10.04. Look at this log file:

# tail /var/log/zimbra.log
Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmstorectl: (Cannot run program "/opt/zimbra/bin/zmstorectl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmmailboxdctl: (Cannot run program "/opt/zimbra/bin/zmmailboxdctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/postfix: (Cannot run program "/opt/zimbra/bin/postfix" (in directory "/root"): java.io.IOException: error=13, Permission denied)
Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmsaslauthdctl: (Cannot run program "/opt/zimbra/bin/zmsaslauthdctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmswatchctl: (Cannot run program "/opt/zimbra/bin/zmswatchctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmspellctl: (Cannot run program "/opt/zimbra/bin/zmspellctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmstatctl: (Cannot run program "/opt/zimbra/bin/zmstatctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)
Jun 16 13:00:23 zmconfigd CRITICAL [26718-MainThread-2] Exception in bin/zmclamdctl: (Cannot run program "/opt/zimbra/bin/zmclamdctl" (in directory "/root"): java.io.IOException: error=13, Permission denied)

How would I fix this?

[raj]

run the zmfixperms as ROOT user and restart services as ZIMBRA user and then monitor if the problem presisit

/opt/zimbra/libexec/zmfixperms --verbose --extended
su - zimbra
zmcontrol stop
zmcontrol start

[magneticinduction]

Thats seems to have fixed that problem. Thank you very much. I hope this fixes the crashing problem that occurs every few days. Thank you.

[magneticinduction]

It still happens. I don't see anything in the logs that looks strange. All services are running. Any ideas?

[magneticinduction]

Jun 18 12:44:35 mta1 postfix/postfix-script[2753]: warning: not owned by root: /opt/zimbra/postfix-2.7.4.2z/conf/main.cf
Jun 18 12:44:35 mta1 postfix/postfix-script[2754]: warning: not owned by root: /opt/zimbra/postfix-2.7.4.2z/conf/master.cf
Jun 18 12:44:35 mta1 postfix/postfix-script[2755]: warning: not owned by root: /opt/zimbra/postfix-2.7.4.2z/conf/master.cf.in
Jun 18 12:44:35 mta1 postfix/postfix-script[2758]: warning: not owned by postfix: /opt/zimbra/data/postfix/data/./master.lock
Jun 18 12:44:35 mta1 postfix/postfix-script[2759]: warning: not owned by postfix: /opt/zimbra/data/postfix/data/./prng_exch
Jun 18 12:44:35 mta1 postfix/postfix-script[2773]: starting the Postfix mail system
Jun 18 12:44:35 mta1 postfix/master[2774]: fatal: open lock file /opt/zimbra/data/postfix/data/master.lock: cannot open file: Permission denied
Jun 18 12:44:35 mta1 saslauthd[2780]: detach_tty      : master pid is: 2780
Jun 18 12:44:35 mta1 saslauthd[2780]: ipc_init        : listening on socket: /opt/zimbra/cyrus-sasl-2.1.23.3z/state/mux
Jun 18 12:44:35 mta1 zimbramon[611]: 611:info: Starting stats via zmcontrol
Jun 18 12:44:50 zmconfigd CRITICAL [818-MainThread-2] Tracking service antispam 
Jun 18 12:44:50 zmconfigd CRITICAL [818-MainThread-2] Tracking service antivirus 
Jun 18 12:44:50 zmconfigd CRITICAL [818-MainThread-2] Tracking service ldap 
Jun 18 12:44:50 zmconfigd CRITICAL [818-MainThread-2] Tracking service logger 
Jun 18 12:44:51 mta1 zmmailboxdmgr[3419]: status requested
Jun 18 12:44:51 mta1 zmmailboxdmgr[3419]: status OK
Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service mailbox 
Jun 18 12:44:51 mta1 zmmailboxdmgr[3427]: status requested
Jun 18 12:44:51 mta1 zmmailboxdmgr[3427]: status OK
Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service mailboxd 
Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service mta 
Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service sasl 
Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service snmp 
Jun 18 12:44:51 zmconfigd CRITICAL [818-MainThread-2] Tracking service spell 
Jun 18 12:44:52 zmconfigd CRITICAL [818-MainThread-2] Tracking service stats 
Jun 18 12:45:00 mta1 postfix/postqueue[3567]: fatal: Queue report unavailable - mail system is down

[kuda]

Hi, any glue on this? I have the same problem, same distro U.10.04 and zimbra OSE 7.1.1 .. TIA

[ccelis5215]

Originally Posted by raj

run the zmfixperms as ROOT user and restart services as ZIMBRA user and then monitor if the problem presisit

It works for me! Thanks!

[magneticinduction]

That allows it to work temporally but it does break again after a day to two. When that happens a restart would fix it again for a few more days.

[quanah]

both the postfix issue from zmfixperms and the zmconfigd constantly crashing issues are fixed in 7.1.1 P2

[ccelis5215]

Originally Posted by quanah

both the postfix issue from zmfixperms and the zmconfigd constantly crashing issues are fixed in 7.1.1 P2

Ok, the behavior pointed by MAGNETICINDUCTION ocurred in my installation. So i apply the 7.1.1 P2.

Thanks you all!