Documents broken after convert to open source edition

[bersrker]

Hello everyone...

Our network edition trial was close to running out, so I ran the open source edition install to convert it to that. The email and email accounts went over just fine, but I've noticed that today when we try and access the documents, any attached files in the pages give a 404 error. The exact error given is

HTTP Status 404 - no such item

type Status report

message no such item

description The requested resource (no such item) is not available.
Apache Tomcat/5.5.15

I'm not sure if the upgrade has anything to do with it, but it seemed to be working ok over the weekend. I didn't notice anything out of the ordinary in the zimbra.log files. Any ideas?

[KevinH]

Can you post the details from /opt/zimbra/log/zimbra.log from when this happened?

[bersrker]

Sure thing...here's a snippet of the log from when it was happening. We would edit the page, and go to attach the file to the page, and it would show a link to the file, but if we clicked it, it would give the 404 error.

2006-10-09 12:12:17,974 INFO  [IndexWritersSweeper] [] MailboxIndex - open index writers sweep: before=3, closed=0, after=3 (0ms)
2006-10-09 12:12:18,384 INFO  [Timer-0] [] FileUploadServlet - 1 pending file uploads
2006-10-09 12:12:28,065 INFO  [http-4443-Processor100] [mid=23;ip=192.168.10.111;name=oncall@xxxxxxx.com;] FileBlobStore - Stored size=7127820 wrote=7127820 path=/opt/zimbra/store/incoming/1160387795024-167.msg vol=1 digest=rnf6uLH36Y+oYtzTgaiDf7B07kU=
2006-10-09 12:12:28,067 WARN  [http-4443-Processor100] [mid=23;ip=192.168.10.111;name=oncall@xxxxxxx.com;] index - loadHandler caught exception
java.lang.ClassNotFoundException: extension convertd not found
	at com.zimbra.cs.extension.ExtensionUtil.loadClass(ExtensionUtil.java:165)
	at com.zimbra.cs.mime.MimeHandler.loadHandler(MimeHandler.java:161)
	at com.zimbra.cs.mime.MimeHandler.getMimeHandler(MimeHandler.java:113)
	at com.zimbra.cs.mime.ParsedDocument.init(ParsedDocument.java:167)
	at com.zimbra.cs.mime.ParsedDocument.(ParsedDocument.java:157)
	at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailbox.java:5031)
	at com.zimbra.cs.wiki.WikiPage$LocalWikiPage.create(WikiPage.java:149)
	at com.zimbra.cs.wiki.Wiki.addPage(Wiki.java:667)
	at com.zimbra.cs.service.wiki.SaveDocument.handle(SaveDocument.java:145)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:261)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:153)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:173)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
	at java.lang.Thread.run(Thread.java:595)
2006-10-09 12:12:28,068 INFO  [http-4443-Processor100] [mid=23;ip=192.168.10.111;name=oncall@xxxxxxx.com;] FileBlobStore - deleting blob file (path=/opt/zimbra/store/incoming/1160387795024-167.msg, vol=1)
2006-10-09 12:12:28,073 INFO  [http-4443-Processor100] [mid=23;ip=192.168.10.111;name=oncall@xxxxxxx.com;] FileBlobStore - deleting blob file (path=/opt/zimbra/store/incoming/1160387795024-167.msg, vol=1)
2006-10-09 12:12:28,074 WARN  [http-4443-Processor100] [mid=23;ip=192.168.10.111;name=oncall@xxxxxxx.com;] SoapEngine - handler exception
java.lang.NullPointerException
	at com.zimbra.cs.mime.MimeHandler$HandlerInfo.getInstance(MimeHandler.java:402)
	at com.zimbra.cs.mime.MimeHandler.getMimeHandler(MimeHandler.java:115)
	at com.zimbra.cs.mime.ParsedDocument.init(ParsedDocument.java:167)
	at com.zimbra.cs.mime.ParsedDocument.(ParsedDocument.java:157)
	at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailbox.java:5031)
	at com.zimbra.cs.wiki.WikiPage$LocalWikiPage.create(WikiPage.java:149)
	at com.zimbra.cs.wiki.Wiki.addPage(Wiki.java:667)
	at com.zimbra.cs.service.wiki.SaveDocument.handle(SaveDocument.java:145)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:261)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:153)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:173)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
	at java.lang.Thread.run(Thread.java:595)
2006-10-09 12:12:29,798 INFO  [LmtpServer-71] [] LmtpHandler - [192.168.10.55] quit from client
2006-10-09 12:12:29,798 INFO  [LmtpServer-71] [] ProtocolHandler - Handler exiting normally
2006-10-09 12:12:32,579 INFO  [http-4443-Processor100] [mid=23;ip=192.168.10.111;name=oncall@xxxxxxx.com;] FileBlobStore - Stored size=4 wrote=4 path=/opt/zimbra/store/incoming/1160387795024-168.msg vol=1 digest=ASmMAWOdhn+EHfgEPO3Ikc8R2PA=
2006-10-09 12:12:32,582 INFO  [http-4443-Processor100] [mid=23;ip=192.168.10.111;name=oncall@xxxxxxx.com;] FileBlobStore - Linked id=637 mbox=23 oldpath=/opt/zimbra/store/incoming/1160387795024-168.msg newpath=/opt/zimbra/store/0/23/msg/0/637-1835.msg
2006-10-09 12:12:32,605 INFO  [http-4443-Processor100] [mid=23;ip=192.168.10.111;name=oncall@xxxxxxx.com;] FileBlobStore - deleting blob file (path=/opt/zimbra/store/incoming/1160387795024-168.msg, vol=1)

Last night, we decided to try going back to the network edition trial, and newly created pages seem to be working fine within the network edition trial today.