[SOLVED] Paid support anyone

[thelastphoneguy]

Had ZCS-6.08 up and running. The zimbra directory was deleted. I am trying to recover from an older backup. I am running into problem after problem. I am out of my league on this and I'm willing to pay for help we need this up and running asap.

[Solved]


We had to install the matching version 6.08 ( I kept trying 6.12 )

Then copied over that from the backup. ( we tried 3 different backups before one that worked )

next step was to fix the permissions zmfixperms.

Last step was to fix/replace the certs
Single-Node Self-Signed Certificate

1. Begin by generating a new Certificate Authority (CA).

zmcertmgr createca -new

2. Then generate a certificate signed by the CA that expires in 365 days.

zmcertmgr createcrt -new -days 365

3. Next deploy the certificate.

zmcertmgr deploycrt self

4. Next deploy the CA.

zmcertmgr deployca

5. To finish, verify the certificate was deployed to all the services.

zmcertmgr viewdeployedcrt

restarted and it is working now for the most part. I have a few quirks left to address but basic functionality has been restored.

Thanks again to Raj and thanks to everyone that responded.

Part 2 of the recovery

After all this the mail server was running "ok" but zmcontrol status reported that mailbox and logger were not running even though they were.
I figured out that the mysql root password did not match what zimbra was using so I fixed that and everything reports "A ok". more updates to come.

I will try to upgrade to 7.01 to clean it up further. ( after I backup of course )

[thelastphoneguy]

I am posting a $300.00 bounty to anyone that can fix this

[Krishopper]

What kind of problems?

Is this the open source edition, or network edition?

What kind of backup? (copy of /opt/zimbra, or backups that were taken by the Network Edition backup utility, or other..?)

[LMStone]

Had ZCS-6.08 up and running. The zimbra directory was deleted. I am trying to recover from an older backup. I am running into problem after problem. I am out of my league on this and I'm willing to pay for help we need this up and running asap.

What sort of "backup" exactly?

If you shut down Zimbra and took an rsync of the entire /opt/zimbra tree then you should be able to recover to the point in time of the backup.

If Zimbra was running when you rsync'd the /opt/zimbra tree then then you do not have an easily restorable backup as MySQL and LDAP were not backed up properly.

Hope that helps,
Mark

[raj]

Well..if you give out good information about
1) how you did the BACKUP you have ..rsync or ?
2) Do you know if that is a GOOD BACKUP..you stopped services and did rsync ?
3) where is it ( i.e: on same machine or on network)

if you provide all that information then we can help you..we help everyone for free here ..moeny will not change much

if you have good backup then the following link
» Zimbra :: Blog

should fix it in few min of data is on same machine.

Raj

[thelastphoneguy]

The only backup I have is a rsync done while server was running.

The backup is version 6.08 I can not find a copy of 6.08 ZCS for ubuntu 8 LTS 64

This was open source not network

sorry forgot to add this is on a vmware machine here locally in the office.

[Krishopper]

See my reply in your other forum post.

If you did the rsync while the server was running, I hope it was on an LVM snapshot. That would at least provide a crash-consistent copy.

If you did it of the raw /opt/zimbra volume and not a snapshot, you may run in to other issues.

[thelastphoneguy]

a raw rsync snap shot was done the partition is ext3 not lvm

[thelastphoneguy]

I am following another tech that was fired. I have been up for 3 days now trying to get the company's email back. can anyone walk me through this over the phone or with ssh access? I will pay for your time.

[Krishopper]

LVM is a volume manager, ext3 is a filesystem. LVM does the snapshots, not ext3, so without a snapshot, things may be iffy.