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Thread: @mail.domainname.com issue

  1. #1
    arkitektron is offline Active Member
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    Default @mail.domainname.com issue

    This is my second attempt at installing Zimbra 7.0 RHEL on CentOS 5.5 ... I am using a new domain name I have just registered where I have better access and results with DNS management opposed to the previous domain name I have been attempting to use with Zimbra.

    Everything seems to be working ok with the install. I am using the domain name: scriptschools.com and I can access the admin control panel at the URL: https://mail.scriptschools.com:7071/

    However, all of my admin email account is set as: admin@mail.scriptschools.com and when I go to create a new email address I it gives me the following domain: @mail.scriptschools.com when my email address domain should be of course: @scriptschools.com

    I am following the Zimbra wiki Split DNS article and I am experiencing mixed results. Any suggestions would be welcomed.

    The following is the content of my named.conf (/var/named/chroot/etc/named.conf)

    file:

    Code:
    options {
           directory "/var/named";
           dump-file "/var/named/data/cache_dump.db";
           statistics-file "/var/named/data/named_stats.txt";
    forwarders { 184.107.148.154 ; };
    };
    include "/etc/rndc.key";
    // We are the master server for mail.scriptschools.com
    zone "mail.scriptschools.com" {
        type master;
        file "db.mail.scriptschools.com";
    };
    Ok... here are the results of the Verify section of the Wiki Split DNS Article:

    dig scriptschools.com mx

    Code:
     
    
    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_5.3 <<>> scriptschools.com mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 49290
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;scriptschools.com.             IN      MX
    
    ;; ANSWER SECTION:
    scriptschools.com.      3600    IN      MX      10 mail.scriptschools.com.
    
    ;; AUTHORITY SECTION:
    scriptschools.com.      3600    IN      NS      ns69.domaincontrol.com.
    scriptschools.com.      3600    IN      NS      ns70.domaincontrol.com.
    
    ;; ADDITIONAL SECTION:
    mail.scriptschools.com. 2592000 IN      A       184.107.148.154
    
    ;; Query time: 15 msec
    ;; SERVER: 184.107.148.154#53(184.107.148.154)
    ;; WHEN: Fri Mar  4 02:23:49 2011
    ;; MSG SIZE  rcvd: 124
    dig scriptschools.com any
    Code:
    ; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_5.3 <<>> scriptschools.com any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 3358
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 2, ADDITIONAL: 1
    
    ;; QUESTION SECTION:
    ;scriptschools.com.             IN      ANY
    
    ;; ANSWER SECTION:
    scriptschools.com.      3452    IN      MX      10 mail.scriptschools.com.
    scriptschools.com.      3452    IN      NS      ns69.domaincontrol.com.
    scriptschools.com.      3452    IN      NS      ns70.domaincontrol.com.
    
    ;; AUTHORITY SECTION:
    scriptschools.com.      3452    IN      NS      ns70.domaincontrol.com.
    scriptschools.com.      3452    IN      NS      ns69.domaincontrol.com.
    
    ;; ADDITIONAL SECTION:
    mail.scriptschools.com. 2592000 IN      A       184.107.148.154
    
    ;; Query time: 0 msec
    ;; SERVER: 184.107.148.154#53(184.107.148.154)
    ;; WHEN: Fri Mar  4 02:26:17 2011
    ;; MSG SIZE  rcvd: 152
    host $(hostname)

    Code:
    mail.scriptschools.com has address 184.107.148.154
    mail.scriptschools.com mail is handled by 10 mail.scriptschools.com.
    cat /etc/resolv.conf
    Code:
    search scriptschools.com
    nameserver 184.107.148.154
    cat /etc/hosts
    Code:
    # Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1  localhost.localdomain localhost
    184.107.148.154 mail.scriptschools.com mail
    Last edited by arkitektron; 03-04-2011 at 12:28 AM. Reason: I wanted to add the content of my name.conf file

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by arkitektron View Post
    However, all of my admin email account is set as: admin@mail.scriptschools.com and when I go to create a new email address I it gives me the following domain: @mail.scriptschools.com when my email address domain should be of course: @scriptschools.com
    This question has been answered many times in the forums. Near the end of the install you were asked if you wanted to change the domain name, you should have read the message then answered 'Yes'. At that point you should have changed the domain name to "scriptschools.com" otherwise you will get the FQDN of the server as your domain name just as the message states. You can either remove the current install and do it again correctly or you can rename the domain.

    Quote Originally Posted by arkitektron View Post
    I am following the Zimbra wiki Split DNS article and I am experiencing mixed results. Any suggestions would be welcomed.
    Just telling us "mixed results" doesn't actually tell us what's wrong. Go to the 'Verify...' section of the Split DNS article and post the output of all the commands in that section.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    arkitektron is offline Active Member
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    Ok... I have edited my original post and have posted all of the commands in the 'Verify...' section of the Split DNS article above in my original post. Please let me know if I need to change anything there.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by arkitektron View Post
    Ok... I have edited my original post and have posted all of the commands in the 'Verify...' section of the Split DNS article above in my original post. Please let me know if I need to change anything there.
    The output form them seems fine so what are these 'mixed results' that you're getting?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    arkitektron is offline Active Member
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    Ok, the web client seems to be working fine... I have sent and received a few emails and that looks good.

    However, when I try to add an account for the domain in Zimbra Desktop I get the following error:

    Cannot connect to "https://mail.scriptschools.com/service/soap/". Please check host/port and network connectivity.

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by arkitektron View Post
    Ok, the web client seems to be working fine... I have sent and received a few emails and that looks good.

    However, when I try to add an account for the domain in Zimbra Desktop I get the following error:

    Cannot connect to "https://mail.scriptschools.com/service/soap/". Please check host/port and network connectivity.
    Is this from a LAN or an external machine? The server is on a public IP address, correct? Does the server have a firewall and/or SElinux enabled? Do you actualluy have https enabled on the server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    arkitektron is offline Active Member
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    Quote Originally Posted by phoenix View Post
    Is this from a LAN or an external machine? The server is on a public IP address, correct? Does the server have a firewall and/or SElinux enabled? Do you actualluy have https enabled on the server?
    This is an external machine on a public IP address. Here is info on firewall and SElinux

    Code:
    [root@mail ~]# selinuxenabled &
    [1] 3510
    and iptables

    Code:
    [root@mail ~]# iptables -L
    Chain INPUT (policy ACCEPT)
    target     prot opt source               destination
    
    Chain FORWARD (policy ACCEPT)
    target     prot opt source               destination
    
    Chain OUTPUT (policy ACCEPT)
    target     prot opt source               destination

  8. #8
    liverpoolfcfan's Avatar
    liverpoolfcfan is offline Outstanding Member
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    Quote Originally Posted by phoenix View Post
    This question has been answered many times in the forums. Near the end of the install you were asked if you wanted to change the domain name, you should have read the message then answered 'Yes'. At that point you should have changed the domain name to "scriptschools.com" otherwise you will get the FQDN of the server as your domain name just as the message states. You can either remove the current install and do it again correctly or you can rename the domain.
    I am just in the process of trialing a migration to ZCS 7. I just ran the 7.0.0 install in CentOS 5.5 this morning.

    At no time during the install was I asked to change the domain name. Can you please elaborate on where this selection should be made - as I too have an install that is user@zimbra7.company.ie now - instead of user@company.ie

    Here is the scrollback of the end of the install process. Apologies for the big copy/paste but I think the answer would be helpful to many people. While it doesn't document the complete install, it shows all questions that were asked after which services to install - and OK to Modify system ?

    Can you please point out exactly where the change needs to be made to stop zimbra using the server as the domain name.

    Thanks in advance.

    Code:
            +Version update source email:          admin@zimbra7.company.ie
    
       4) zimbra-mta:                              Enabled
       5) zimbra-snmp:                             Enabled
       6) zimbra-logger:                           Enabled
       7) zimbra-spell:                            Enabled
       8) Default Class of Service Configuration:
       r) Start servers after configuration        yes
       s) Save config to file
       x) Expand menu
       q) Quit
    
    Address unconfigured (**) items  (? - help) 3
    
    
    Store configuration
    
       1) Status:                                  Enabled
       2) Create Admin User:                       yes
       3) Admin user to create:                    admin@zimbra7.company.ie
    ** 4) Admin Password                           UNSET
       5) Anti-virus quarantine user:              virus-quarantine.zgktlktk@zimbra7.company.ie
       6) Enable automated spam training:          yes
       7) Spam training user:                      spam.avebfwigyk@zimbra7.company.ie
       8) Non-spam(Ham) training user:             ham.z9ki3ncvaa@zimbra7.company.ie
       9) SMTP host:                               zimbra7.company.ie
      10) Web server HTTP port:                    80
      11) Web server HTTPS port:                   443
      12) Web server mode:                         http
      13) IMAP server port:                        143
      14) IMAP server SSL port:                    993
      15) POP server port:                         110
      16) POP server SSL port:                     995
      17) Use spell check server:                  yes
      18) Spell server URL:                        http://zimbra7.company.ie:7780/aspell.php
      19) Configure for use with mail proxy:       FALSE
      20) Configure for use with web proxy:        FALSE
      21) Enable version update checks:            TRUE
      22) Enable version update notifications:     TRUE
      23) Version update notification email:       admin@zimbra7.company.ie
      24) Version update source email:             admin@zimbra7.company.ie
    
    Select, or 'r' for previous menu [r] 4
    
    Password for admin@zimbra7.company.ie (min 6 characters): [HBrpM1ZN8c] password
    
    Store configuration
    
       1) Status:                                  Enabled
       2) Create Admin User:                       yes
       3) Admin user to create:                    admin@zimbra7.company.ie
       4) Admin Password                           set
       5) Anti-virus quarantine user:              virus-quarantine.zgktlktk@zimbra7.company.ie
       6) Enable automated spam training:          yes
       7) Spam training user:                      spam.avebfwigyk@zimbra7.company.ie
       8) Non-spam(Ham) training user:             ham.z9ki3ncvaa@zimbra7.company.ie
       9) SMTP host:                               zimbra7.company.ie
      10) Web server HTTP port:                    80
      11) Web server HTTPS port:                   443
      12) Web server mode:                         http
      13) IMAP server port:                        143
      14) IMAP server SSL port:                    993
      15) POP server port:                         110
      16) POP server SSL port:                     995
      17) Use spell check server:                  yes
      18) Spell server URL:                        http://zimbra7.company.ie:7780/aspell.php
      19) Configure for use with mail proxy:       FALSE
      20) Configure for use with web proxy:        FALSE
      21) Enable version update checks:            TRUE
      22) Enable version update notifications:     TRUE
      23) Version update notification email:       admin@zimbra7.company.ie
      24) Version update source email:             admin@zimbra7.company.ie
    
    Select, or 'r' for previous menu [r] r
    
    Main menu
    
       1) Common Configuration:
       2) zimbra-ldap:                             Enabled
       3) zimbra-store:                            Enabled
       4) zimbra-mta:                              Enabled
       5) zimbra-snmp:                             Enabled
       6) zimbra-logger:                           Enabled
       7) zimbra-spell:                            Enabled
       8) Default Class of Service Configuration:
       r) Start servers after configuration        yes
       s) Save config to file
       x) Expand menu
       q) Quit
    
    *** CONFIGURATION COMPLETE - press 'a' to apply
    Select from menu, or press 'a' to apply config (? - help) a
    Save configuration data to a file? [Yes]
    Save config in file: [/opt/zimbra/config.32478]
    Saving config in /opt/zimbra/config.32478...done.
    The system will be modified - continue? [No] y
    Operations logged to /tmp/zmsetup.03042011-115952.log
    Setting local config values...done.
    Setting up CA...done.
    Deploying CA to /opt/zimbra/conf/ca ...done.
    Creating SSL certificate...done.
    Installing mailboxd SSL certificates...done.
    Initializing ldap...done.
    Setting replication password...done.
    Setting Postfix password...done.
    Setting amavis password...done.
    Setting nginx password...done.
    Creating server entry for zimbra7.company.ie...done.
    Saving CA in ldap ...done.
    Saving SSL Certificate in ldap ...done.
    Setting spell check URL...done.
    Setting service ports on zimbra7.company.ie...done.
    Adding zimbra7.company.ie to zimbraMailHostPool in default COS...done.
    Installing webclient skins...
            beach...done.
            tree...done.
            carbon...done.
            steel...done.
            waves...done.
            lemongrass...done.
            lake...done.
            smoke...done.
            oasis...done.
            lavender...done.
            sky...done.
            sand...done.
            bare...done.
            bones...done.
            twilight...done.
            pebble...done.
            hotrod...done.
    Finished installing webclient skins.
    Setting zimbraFeatureTasksEnabled=TRUE...done.
    Setting zimbraFeatureBriefcasesEnabled=TRUE...done.
    Setting MTA auth host...done.
    Setting TimeZone Preference...done.
    Initializing mta config...done.
    Setting services on zimbra7.company.ie...done.
    Creating domain zimbra7.company.ie...done.
    Setting default domain name...done.
    Creating domain zimbra7.company.ie...already exists.
    Creating admin account admin@zimbra7.company.ie...done.
    Creating root alias...done.
    Creating postmaster alias...done.
    Creating user spam.avebfwigyk@zimbra7.company.ie...done.
    Creating user ham.z9ki3ncvaa@zimbra7.company.ie...done.
    Creating user virus-quarantine.zgktlktk@zimbra7.company.ie...done.
    Setting spam training and Anti-virus quarantine accounts...done.
    Initializing store sql database...done.
    Setting zimbraSmtpHostname for zimbra7.company.ie...done.
    Configuring SNMP...done.
    Checking for default IM conference room...not present.
    Initializing default IM conference room...done.
    Setting up syslog.conf...done.
    
    You have the option of notifying Zimbra of your installation.
    This helps us to track the uptake of the Zimbra Collaboration Suite.
    The only information that will be transmitted is:
            The VERSION of zcs installed (7.0.0_GA_3077_CentOS5)
            The ADMIN EMAIL ADDRESS created (admin@zimbra7.company.ie)
    
    Notify Zimbra of your installation? [Yes] n
    Notification skipped
    Starting servers...done.
    Installing common zimlets...
            com_zimbra_email...done.
            com_zimbra_cert_manager...done.
            com_zimbra_phone...done.
            com_zimbra_webex...done.
            com_zimbra_dnd...done.
            com_zimbra_url...done.
            com_zimbra_srchhighlighter...done.
            com_zimbra_adminversioncheck...done.
            com_zimbra_linkedin...done.
            com_zimbra_bulkprovision...done.
            com_zimbra_date...done.
            com_zimbra_attachmail...done.
            com_zimbra_attachcontacts...done.
            com_zimbra_social...done.
    Finished installing common zimlets.
    Restarting mailboxd...done.
    Setting up zimbra crontab...done.
    
    
    Moving /tmp/zmsetup.03042011-115952.log to /opt/zimbra/log
    
    
    Configuration complete - press return to exit
    
    
    [root@zimbra7 zcs-7.0.0_GA_3077.RHEL5.20110127201734]#

  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by arkitektron View Post
    This is an external machine on a public IP address. Here is info on firewall and SElinux

    Code:
    [root@mail ~]# selinuxenabled &
    [1] 3510
    and iptables

    Code:
    [root@mail ~]# iptables -L
    Chain INPUT (policy ACCEPT)
    target     prot opt source               destination
    
    Chain FORWARD (policy ACCEPT)
    target     prot opt source               destination
    
    Chain OUTPUT (policy ACCEPT)
    target     prot opt source               destination
    The important question in my previous post was, have you enabled https on your server? My guess is that you haven't and that's why you're getting an error message from ZD.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by liverpoolfcfan View Post
    At no time during the install was I asked to change the domain name. Can you please elaborate on where this selection should be made - as I too have an install that is user@zimbra7.company.ie now - instead of user@company.ie
    That question is always asked the first time you do a clean install of Zimbra (never on an upgrade or reinstall) and it's asked earlier in the installation process. See the Quick Start Installation Guide P16 or this: http://www.zimbra.com/docs/os/latest...0Software.html.

    I assume that your DNS records do have "company.ie" as the domain name with valid A & MX records pointing to "zimbra7.company.ie"?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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