Send auto-reply message (Out of Office) - strange behaviour

[crose9]

Hi Forum

we have a problem with 'Out of Office' (=vacation, = auto-reply) messages.

Our setup

A=an external mail account
B=Mail gateway with a user configured email forward (MX record) to 'C'.
C=Zimbra server

1) a mail from 'C' to 'C' triggers an OoO mail.
2) a mail from 'B' to 'C' triggers an OoO mail.
3) a mail from 'A' over 'B' to 'C' will be delivered to 'C', but triggers no OoO.

I've setup a new OE ZCS 7.0.0 (one host, Ubuntu 10.04) with only one domain ( it should not be an domain alias problem).
Logfiles: For point 3) there is no attempt of zimbra sending any messages.
1) and 2) are fine (entry in the logfile, mail delivered and received).

Assuming the auto-reply is handled over sieve (I'm not sure if this is correct): are there any sieve log files ?

Thanks a lot.

[rosch]

I have a similar issue. I am collecting my mail with a pop access and sending through an external smtp server.
The OoO mail is only working internally.

Did you ever solve this?

cheers.

[crose9]

Until now we have no solution - but we found the problem:

The mail gaetway 'B' adds the header: 'Auto-Submitted: auto-forwarded'

Under 'http://tools.ietf.org/html/rfc3834'
You will read in section: '2. When (not) to send automatic responses'

- Automatic responses SHOULD NOT be issued in response to any
message which contains an Auto-Submitted header field (see below),
where that field has any value other than "no".

So we have two solutions:
- Mail gateway 'B' should not append the Auto-Submitted header field, or
- We remove the Auto-Submitted header field during incoming.

Both ways have drawbacks.

CU

[rosch]

Huh I see..I didn't check my headers (yet) but the problem might be very similar..