[SOLVED] Installation Assistance on Zimbra 7.0 and Ubuntu 10.04LTS

[wifi_guy]

Hello ladies and gents,

First time poster in the forums. I started an installation today in a test environment. Currently we are running an Exchange 07 server for our mail and are looking to switch not only corprate email over to something new, but also our customer email as well. But baby steps

So I got the server up and running today and all services are running, no errors during installation or anything that came up at least. I am going to https://localdomain.com:7071 and getting to the admin console. FRom there I am entering my user name (admin@localdomain.com) and entering the password I set up through a step during the final stages of the install and I am getting authentication failed error. During the final stages of the install I was able to do a su-zimbra and a zmcontrol status to see the service status. Right now, I am not able to get into the su-zimbra to change the password of the admin account and/or to do a "show accounts" command.

I am kind of at the point of formatting the drive and starting over, it's not that lengthy of a process. Thoughts on what I can do in order to log in for the 1st time? Also, not sure what I am missing and why I cannot do an su-zimbra command?

Thanks in advance.

[SiliconJunkie]

Curious about your hardware....are you running this on a RAID box at all? I'm having a hell of a time getting 10.04 LTS installed with RAID1.

[wifi_guy]

Originally Posted by SiliconJunkie

Curious about your hardware....are you running this on a RAID box at all? I'm having a hell of a time getting 10.04 LTS installed with RAID1.

No raid, yet. Installation for us went pretty well, I just can't log in with our admin account and admin password.

[phoenix]

Originally Posted by wifi_guy

No raid, yet. Installation for us went pretty well, I just can't log in with our admin account and admin password.

Reset the password: Admin Password Reset - Zimbra :: Wiki and try again then tell us exactly what happens and what errors you see in the log files.

[indianajones]

I used the installation guide for Hardy Heron, and was able to install Zimbra with no errors. All DNS/Bind9 tests before installation were correct, Zimbra install was painless, and had zero errors. I stayed in HTTP mode until I was sure all was working. And it's not.

After installation, I can't get to either the main web page (localhost) or the admin page (localhost:7071). By "can't get to", I mean that the web server is listening on port 80, but when I enter the web address in a browser, it sits there forever with "Waiting for localhost..." in the browser status bar. I don't get a connection failure message.

I ran a wireshark session and tried again from a separate computer. The packets showed that the server accepted the socket connection, but never responded to the first HTTP GET from the browser. The TCP ack packet was sent by the server, but the web server itself never responded to the HTTP GET.

I'm running in a VM (VMWare ESXi) with 2GB RAM. The CPU mostly snoozes. Zimbra shows all services running. I haven't found anyone else with a similar problem, so I'm currently stuck. I would greatly appreciate any help.

[phoenix]

Go to the Split DNS article and post the output of all the commands in the 'Verify...' section.

[indianajones]

Originally Posted by phoenix

Go to the Split DNS article and post the output of all the commands in the 'Verify...' section.

phoenix,

Thanks for the help. I followed the information shown in the Split DNS article for setting up DNS (I used BIND as I previously had been doing). Following those directions solved the problem. I had followed the Hardy Heron Install Guide Ubuntu 8.04 LTS Server (Hardy Heron) Install Guide - Zimbra :: Wiki and its DNS directions are subtlely different from the Split DNS article. While I appreciate the Hardy Heron article, the fact that the example server name was named "mail" made it really difficult for me to know when use use "mail" in the conf files vs my actual server name, if you know what I mean.

Anyway, problem solved! Anyone wanting to install Zimbra on 10.04 LTS, it's not hard at all. Just follow the DNS directions in the Split DNS article Split DNS - Zimbra :: Wiki and skip past the DNS portion to the Zimbra install help of the Hardy Heron document. Worked for me.

[indianajones]

Okay, problem *not* solved. After making sure the named.conf.options file, my db.servername file, resolv.conf file, and hosts file all looked correct, I was able to connect to the web server as I said. And while I can send email, I can't receive any, not even internal email. So I went back through the split DNS documentation again to see if I have a typo or something. I noticed that:

host $(hostname)

...fails with "Host mailserver not found: 3(NXDOMAIN)".

The name "mailserver" is my Zimbra box hostname, and my domain is indianajones.tv (take that George Lucas!). So the FQDN is mailserver.indianajones.tv.

Here is the output of dig indianajones.tv mx

dig indianajones.tv mx
; <<>> DiG 9.7.0-P1 <<>> indianajones.tv mx
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 4976
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 13, ADDITIONAL: 12

;; QUESTION SECTION:
;indianajones.tv. IN MX

;; ANSWER SECTION:
indianajones.tv. 86400 IN MX 0 mail.indianajones.tv.

;; AUTHORITY SECTION:
. 42793 IN NS j.root-servers.net.
. 42793 IN NS e.root-servers.net.
. 42793 IN NS g.root-servers.net.
. 42793 IN NS l.root-servers.net.
. 42793 IN NS i.root-servers.net.
. 42793 IN NS f.root-servers.net.
. 42793 IN NS k.root-servers.net.
. 42793 IN NS a.root-servers.net.
. 42793 IN NS h.root-servers.net.
. 42793 IN NS d.root-servers.net.
. 42793 IN NS c.root-servers.net.
. 42793 IN NS m.root-servers.net.
. 42793 IN NS b.root-servers.net.

;; ADDITIONAL SECTION:
a.root-servers.net. 301998 IN A 198.41.0.4
a.root-servers.net. 302131 IN AAAA 2001:503:ba3e::2:30
b.root-servers.net. 302023 IN A 192.228.79.201
c.root-servers.net. 302023 IN A 192.33.4.12
d.root-servers.net. 302023 IN A 128.8.10.90
e.root-servers.net. 302023 IN A 192.203.230.10
f.root-servers.net. 302023 IN A 192.5.5.241
f.root-servers.net. 302259 IN AAAA 2001:500:2f::f
g.root-servers.net. 302023 IN A 192.112.36.4
h.root-servers.net. 594016 IN A 128.63.2.53
h.root-servers.net. 594404 IN AAAA 2001:500:1::803f:235
i.root-servers.net. 302023 IN A 192.36.148.17

;; Query time: 230 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Sun Feb 27 22:10:53 2011
;; MSG SIZE rcvd: 493

...and the output of dig indianajones.tv any

; <<>> DiG 9.7.0-P1 <<>> indianajones.tv any
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 9697
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 13, ADDITIONAL: 12

;; QUESTION SECTION:
;indianajones.tv. IN ANY

;; ANSWER SECTION:
indianajones.tv. 86258 IN MX 0 mail.indianajones.tv.

;; AUTHORITY SECTION:
. 42651 IN NS e.root-servers.net.
. 42651 IN NS f.root-servers.net.
. 42651 IN NS j.root-servers.net.
. 42651 IN NS b.root-servers.net.
. 42651 IN NS g.root-servers.net.
. 42651 IN NS l.root-servers.net.
. 42651 IN NS c.root-servers.net.
. 42651 IN NS k.root-servers.net.
. 42651 IN NS a.root-servers.net.
. 42651 IN NS m.root-servers.net.
. 42651 IN NS h.root-servers.net.
. 42651 IN NS d.root-servers.net.
. 42651 IN NS i.root-servers.net.

;; ADDITIONAL SECTION:
a.root-servers.net. 301856 IN A 198.41.0.4
a.root-servers.net. 301989 IN AAAA 2001:503:ba3e::2:30
b.root-servers.net. 301881 IN A 192.228.79.201
c.root-servers.net. 301881 IN A 192.33.4.12
d.root-servers.net. 301881 IN A 128.8.10.90
e.root-servers.net. 301881 IN A 192.203.230.10
f.root-servers.net. 301881 IN A 192.5.5.241
f.root-servers.net. 302117 IN AAAA 2001:500:2f::f
g.root-servers.net. 301881 IN A 192.112.36.4
h.root-servers.net. 593874 IN A 128.63.2.53
h.root-servers.net. 594262 IN AAAA 2001:500:1::803f:235
i.root-servers.net. 301881 IN A 192.36.148.17

;; Query time: 0 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Sun Feb 27 22:13:15 2011
;; MSG SIZE rcvd: 493

...and my resolv.conf:
nameserver 127.0.0.1
search indianajones.tv

...and my hosts:
127.0.0.1 localhost.localdomain localhost
10.1.64.9 mailserver.indianajones.tv mailserver

...where 10.1.64.9 is my Zimbra server (aka mailserver) internal IP.

-----------

Again, the problem is I can send email but not receive it, not even internal email. Thanks in advance for the help.

[wifi_guy]

Originally Posted by phoenix

Reset the password: Admin Password Reset - Zimbra :: Wiki and try again then tell us exactly what happens and what errors you see in the log files.

Alright, when I do this command "zmprov gaaa" it is not showing any administrators, it simply returns to the command line. I do a "zmcontrol status" and all services are running.

Here is some more information. I am getting an error "no such account" when I try and reset the admin password using the following command "zmprov sp "


So it looks like for some reason the admin@domain.com did not get created. During the installation it showed the admin account was created and I set the admin account's password and it showed "set" after setting the password.


I ran this command "zmprov ca testadmin@domain.com test123 zimbraIsAdminAccount TRUE" and just re-created it. I don't think that there will be an issue with using the same admin account that I used during the installation.

I would like to find out why though during installation the admin account didn't get created when during the installation all signs pointed to it getting created? Where should I look for this? The logs really are not pointing me in the right direction.

[wifi_guy]

Originally Posted by wifi_guy

Alright, when I do this command "zmprov gaaa" it is not showing any administrators, it simply returns to the command line. I do a "zmcontrol status" and all services are running.

Here is some more information. I am getting an error "no such account" when I try and reset the admin password using the following command "zmprov sp "


So it looks like for some reason the admin@domain.com did not get created. During the installation it showed the admin account was created and I set the admin account's password and it showed "set" after setting the password.


I ran this command "zmprov ca testadmin@domain.com test123 zimbraIsAdminAccount TRUE" and just re-created it. I don't think that there will be an issue with using the same admin account that I used during the installation.

I would like to find out why though during installation the admin account didn't get created when during the installation all signs pointed to it getting created? Where should I look for this? The logs really are not pointing me in the right direction.

Ok, so it appears as thought everything is working, minus one crucial piece of the puzzle. We can send email, but cannot receive it. What's odd is it appears as though I can't send mail internally keeping the email on the server. Hmmm. I am looking in the logs and not seeing anything specific to our issue. When sending from an outside address we are not seeing anything bounce back. I ran some tests from DNSstuff and everything appears to be in order with our MX records. Running mail path tests the outside world can get to our server, it sees our FQDN and MX records that point to the server. Kind of stumped this being our first Zimbra install.

Thoughts on what we might be able to check?