Error while upgrading to 7.0.0

[Yuukuari]

Hi,

I'm trying to upgrade zimbra to the 7.0.0 version but it does not work. I might have done something wrong, i don't know, because it wasn't me who installed the previous version.

I follow steps from the docs:
- wget http://files2.zimbra.com/downloads/7...0127201852.tgz (i checked ubuntu version)
- tar xzvf zcs-7.0.0_GA_3077.UBUNTU8_64.20110127201852.tgz and cd
- ./install.sh

And then this :

Operations logged to /tmp/install.log.19780
Checking for existing installation...
    zimbra-ldap...FOUND zimbra-ldap-7.0.0_GA_3077.UBUNTU8_64
    zimbra-logger...FOUND zimbra-logger-7.0.0_GA_3077.UBUNTU8_64
    zimbra-mta...FOUND zimbra-mta-7.0.0_GA_3077.UBUNTU8_64
    zimbra-snmp...FOUND zimbra-snmp-7.0.0_GA_3077.UBUNTU8_64
    zimbra-store...FOUND zimbra-store-7.0.0_GA_3077.UBUNTU8_64
    zimbra-apache...FOUND zimbra-apache-7.0.0_GA_3077.UBUNTU8_64
    zimbra-spell...FOUND zimbra-spell-7.0.0_GA_3077.UBUNTU8_64
    zimbra-convertd...NOT FOUND
    zimbra-memcached...FOUND zimbra-memcached-7.0.0_GA_3077.UBUNTU8_64
    zimbra-proxy...FOUND zimbra-proxy-7.0.0_GA_3077.UBUNTU8_64
    zimbra-archiving...NOT FOUND
    zimbra-cluster...NOT FOUND
    zimbra-core...FOUND zimbra-core-7.0.0_GA_3077.UBUNTU8_64
ZCS upgrade from 7.0.0 to 7.0.0 will be performed.

Saving existing configuration file to /opt/zimbra/.saveconfig


PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE.
ZIMBRA, INC. ("ZIMBRA") WILL ONLY LICENSE THIS SOFTWARE TO YOU IF YOU
FIRST ACCEPT THE TERMS OF THIS AGREEMENT. BY DOWNLOADING OR INSTALLING
THE SOFTWARE, OR USING THE PRODUCT, YOU ARE CONSENTING TO BE BOUND BY
THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS
AGREEMENT, THEN DO NOT DOWNLOAD, INSTALL OR USE THE PRODUCT.

License Terms for the Zimbra Collaboration Suite:
  http://www.zimbra.com/license/zimbra_public_eula_2.1.html



Do you agree with the terms of the software license agreement? [N] y

Checking for prerequisites...
     FOUND: NPTL
     FOUND: sudo-1.6.9p10-1ubuntu3.4
     FOUND: libidn11-1.1-1
     FOUND: libpcre3-7.4-1ubuntu2.1
     FOUND: libgmp3c2-2:4.2.2+dfsg-1ubuntu2
     FOUND: libexpat1-2.0.1-0ubuntu1
     FOUND: libstdc++6-4.2.4-1ubuntu4
     FOUND: libperl5.8-5.8.8-12ubuntu0.4
Checking for suggested prerequisites...
     FOUND: perl-5.8.8
     MISSING: sysstat does not appear to be installed.
     FOUND: sqlite3

###WARNING###

The suggested version of one or more packages is not installed.
This could cause problems with the operation of Zimbra.

Do you wish to continue? [N] y
Prerequisite check complete.
Checking current number of databases...

Do you want to verify message store database integrity? [Y] y
Verifying integrity of message store databases.  This may take a while.
Error: assertion '-r /opt/zimbra/conf/my.cnf' failed
^C

If i choose not to "verify message store database integrity", i got this :

Do you want to verify message store database integrity? [Y] n

Checking for installable packages

Found zimbra-core
Found zimbra-ldap
Found zimbra-logger
Found zimbra-mta
Found zimbra-snmp
Found zimbra-store
Found zimbra-apache
Found zimbra-spell
Found zimbra-memcached
Found zimbra-proxy


The Zimbra Collaboration Suite appears already to be installed.
It can be upgraded with no effect on existing accounts,
or the current installation can be completely removed prior
to installation for a clean install.

Do you wish to upgrade? [Y] y

Select the packages to install
    Upgrading zimbra-core
    Upgrading zimbra-ldap
    Upgrading zimbra-logger
    Upgrading zimbra-mta
    Upgrading zimbra-snmp
    Upgrading zimbra-store
    Upgrading zimbra-apache
    Upgrading zimbra-spell
    Upgrading zimbra-memcached
    Upgrading zimbra-proxy
Checking required space for zimbra-core
checking space for zimbra-store

Installing:
    zimbra-core
    zimbra-ldap
    zimbra-logger
    zimbra-mta
    zimbra-snmp
    zimbra-store
    zimbra-apache
    zimbra-spell
    zimbra-memcached
    zimbra-proxy

The system will be modified.  Continue? [N] y

Shutting down zimbra mail

Backing up the ldap database...done.

Removing existing packages

   zimbra-ldap...done
   zimbra-logger...done
   zimbra-mta...done
   zimbra-snmp...done
   zimbra-store...done
   zimbra-spell...done
   zimbra-memcached...done
   zimbra-proxy...done
   zimbra-apache...done
   zimbra-core...done

Removing deployed webapp directories
Installing packages

    zimbra-core......zimbra-core_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-ldap......zimbra-ldap_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-logger......zimbra-logger_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-mta......zimbra-mta_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-snmp......zimbra-snmp_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-store......zimbra-store_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-apache......zimbra-apache_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-spell......zimbra-spell_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-memcached......zimbra-memcached_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done
    zimbra-proxy......zimbra-proxy_7.0.0_GA_3077.UBUNTU8_64_amd64.deb...done

Setting defaults from saved config in /opt/zimbra/.saveconfig/config.save
   HOSTNAME=localhost
   LDAPHOST=
   LDAPPORT=
   SNMPTRAPHOST=
   SMTPSOURCE=
   SMTPDEST=
   SNMPNOTIFY=0
   SMTPNOTIFY=0
   LDAPROOTPW=zimbra
   LDAPZIMBRAPW=zimbra
   LDAPPOSTPW=zmpostfix
   LDAPREPPW=zmreplica
   LDAPAMAVISPW=zmamavis
   LDAPNGINXPW=zmnginx
Restoring existing configuration file from /opt/zimbra/.saveconfig/localconfig.xml...done
Operations logged to /tmp/zmsetup.02142011-171342.log
Upgrading from  to 7.0.0_GA_3077
Stopping zimbra services...failed. exiting.
UPGRADE FAILED - exiting.

I tried to restart zimbra with zmcontrol like this :
- su zimbra
- zmcontrol restart
And i got this :

Host localhost
        Stopping stats...Done.
        Stopping mta...Done.
        Stopping spell...Done.
        Stopping snmp...Done.
        Stopping cbpolicyd...Done.
        Stopping archiving...Done.
        Stopping antivirus...Done.
        Stopping antispam...Done.
        Stopping imapproxy...Done.
        Stopping memcached...Done.
        Stopping mailbox...Failed.
cat: /opt/zimbra/conf/spnego_java_options: Aucun fichier ou dossier de ce type
Stopping mailboxd...mailboxd is not running.
Error: assertion '-r /opt/zimbra/conf/my.cnf' failed


        Stopping logger...Done.
        Stopping zmconfigd...Done.
        Stopping ldap...Done.
Host localhost
Unable to determine enabled services from ldap.
Unable to determine enabled services. Cache is out of date or doesn't exist.

I have the same by writing as root user :
- /etc/init.d/zimbra/restart

And also i have the same last 2 lines by writing as zimbra user :
- zmcontrol status.

I don't know what to do, i tried to get back to last version 6.0.10 but that's not possible.

Please help me
Nobody in my company can get/send emails ...

Yuuk.

[phoenix]

It would appear that your hosts file and/or the DNS A & MX records are incorrect. Go to the Split DNS article and read what's necessary for that, you can then check the configuration by running all the commands in the 'Verify....' section.

[Yuukuari]

Thanks for the quick answer !
I'm checking but everything seems to be fine for the DNS.

However, i think the guy who first tried to upgrade to 7.0.0 version (and left from office at 4pm) had not enough space for the installation. So he mounted the installation directory somewhere else and the problem must come from here.

[phoenix]

Thanks for the quick answer !
I'm checking but everything seems to be fine for the DNS.

I also mentioned the hosts file, you need to check that as well - the format and contents are as described in the Split DNS article.

However, i think the guy who first tried to upgrade to 7.0.0 version (and left from office at 4pm) had not enough space for the installation. So he mounted the installation directory somewhere else and the problem must come from here.

Running out of space doesn't help.

[Yuukuari]

Trying to install again but there's no space enough on /opt/.
I've moved /opt to /home/opt and created a link on /opt to /home/opt but it is saying :
Installation cannot continue if either /opt or /opt/zimbra are symbolic links.

Is there a way to modify the size of a partition ?
Or another way ?

Meanwhile, i'll check again hosts file.

Thanks

EDIT : Or modifying zimbra install directory ?

[Yuukuari]

When no link or mount is created on /opt/zimbra and i install the new version, everything is working fine until it says there is no space enough.

I did this workaround :
mount --bind /home/opt/ /opt/zimbra/

Now it has space enough but i have the same error from my first post :/

It can't "verify message store database integrity" and installation cannot complete, it says :
"Stopping zimbra services...failed. exiting.
UPGRADE FAILED - exiting."

[phoenix]

Trying to install again but there's no space enough on /opt/.
I've moved /opt to /home/opt and created a link on /opt to /home/opt but it is saying :
Installation cannot continue if either /opt or /opt/zimbra are symbolic links.

That's correct, you shouldn't use a symbolic link but you can use a hard link.

Is there a way to modify the size of a partition ?
Or another way ?

Mount another HD? My suggestion would be to get some additional (and sufficient capacity) HDs on your server.

EDIT : Or modifying zimbra install directory ?

No, that's not possible.

[Yuukuari]

I'm trying to add a hard link but it says it cannot create a link from a directory to another one which is on another partition ... which is the case.

/dev/md1              9,7G  8,0G  1,3G  87% /
varrun                2,0G   84K  2,0G   1% /var/run
varlock               2,0G     0  2,0G   0% /var/lock
udev                  2,0G   36K  2,0G   1% /dev
devshm                2,0G     0  2,0G   0% /dev/shm
/dev/md2              678G  603G   41G  94% /home

/dev/md1 needs 5G

[phoenix]

I'm trying to add a hard link but it says it cannot create a link from a directory to another one which is on another partition ... which is the case.

Then you'll have to add additional HDs to your server and rsync everything under /opt/zimbra to that.

[Yuukuari]

I found something that seems to be working :
- move /opt content into /home/opt
- in /etc/fstab write

/home/opt   /opt   none   bind   0   0

- umount /opt
- mount -a

It is now installing well, but when i restart zimbra i get this :

Host ns351143.ovh.net
        Stopping stats...Done.
        Stopping mta...Done.
        Stopping spell...Done.
        Stopping snmp...Done.
        Stopping cbpolicyd...Done.
        Stopping archiving...Done.
        Stopping antivirus...Done.
        Stopping antispam...Done.
        Stopping imapproxy...Done.
        Stopping memcached...Done.
        Stopping mailbox...Done.
        Stopping logger...Done.
        Stopping zmconfigd...Done.
        Stopping ldap...Done.
Host ns351143.ovh.net
        Starting ldap...Done.
Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.
        Starting zmconfigd...Done.
        Starting logger...Failed.
Starting logswatch...Exception in thread "main" java.lang.NoSuchFieldError: TRACE
        at com.zimbra.common.util.Log.(Log.java:44)
        at com.zimbra.common.util.LogFactory.getLog(LogFactory.java:50)
        at com.zimbra.common.util.ZimbraLog.(ZimbraLog.java:115)
        at com.zimbra.cs.account.ProvUtil.main(ProvUtil.java:2875)
zimbra logger service is not enabled!  failed.


        Starting mailbox...Done.
        Starting antispam...Done.
        Starting antivirus...Done.
        Starting snmp...Done.
        Starting spell...Done.
        Starting mta...Failed.
Starting saslauthd...saslauthd[4295] :set_auth_mech   : failed to initialize mechanism zimbra
failed.
zmsaslauthdctl failed to start


        Starting stats...Done.

And zmcontrol status :

Host ns351143.ovh.net
        antispam                Stopped
                zmamavisdctl is not running
        antivirus               Stopped
                zmamavisdctl is not running
        ldap                    Running
        logger                  Stopped
                zmlogswatchctl is not running
        mailbox                 Stopped
                zmmailboxdctl is not running.
        mta                     Stopped
                zmsaslauthdctl is not running
        snmp                    Running
        spell                   Running
        stats                   Running
        zmconfigd               Stopped
                zmconfigd is not running.

EDIT : I can't reach https [mailbox] - admin console (on default port 7071), nor web mail client.