[SOLVED] Problem with addresses lookup after upgrade to 7

[mmoret]

Hi,

I just upgraded my OS edition to 7. Looks great and the social tab is really nice.
I have one (liitle) problem, whem composing a new mail, address lookups fail.
When clicking the To button, the following error appears:
method: [unknown]
msg: system failure: Caught IOException opening index
code: service.FAILURE
detail: soap:Receiver
trace: com.zimbra.common.service.ServiceException: system failure: Caught IOException opening index ExceptionId:btpool0-7://192.168.192.50/service/soap/SearchRequest:1297145453117:9351315b65c841fa Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248) at com.zimbra.cs.index.LuceneIndex.expandWildcardToke n(LuceneIndex.java:459) at com.zimbra.cs.index.MailboxIndex.expandWildcardTok en(MailboxIndex.java:458) at com.zimbra.cs.index.query.TextQuery.(TextQuery.jav a:113) at com.zimbra.cs.index.query.TextQuery.(TextQuery.jav a:67) at com.zimbra.cs.index.query.parser.QueryParser.creat eContactQuery(QueryParser.java:660) at com.zimbra.cs.index.query.parser.QueryParser.creat eQuery(QueryParser.java:606) at com.zimbra.cs.index.query.parser.QueryParser.toDef aultClause(QueryParser.java:331) at com.zimbra.cs.index.query.parser.QueryParser.toCla use(QueryParser.java:300) at com.zimbra.cs.index.query.parser.QueryParser.toQue ry(QueryParser.java:265) at com.zimbra.cs.index.query.parser.QueryParser.parse (QueryParser.java:235) at com.zimbra.cs.index.ZimbraQuery.(ZimbraQuery.java: 439) at com.zimbra.cs.index.MailboxIndex.search(MailboxInd ex.java:143) at com.zimbra.cs.mailbox.IndexHelper.search(IndexHelp er.java:129) at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java: 3743) at com.zimbra.cs.service.mail.Search.doSearch(Search. java:134) at com.zimbra.cs.service.mail.Search.handle(Search.ja va:114) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:401) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:276) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:727) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:820) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451) Caused by: java.io.FileNotFoundException: /opt/zimbra/index/0/5/index/0/_16p_2.del (No such file or directory) at java.io.RandomAccessFile.open(Native Method) at java.io.RandomAccessFile.(RandomAccessFile.java:21 2) at org.apache.lucene.store.SimpleFSDirectory$SimpleFS IndexInput$Descriptor.(SimpleFSDirectory.java:76) at org.apache.lucene.store.SimpleFSDirectory$SimpleFS IndexInput.(SimpleFSDirectory.java:97) at org.apache.lucene.store.NIOFSDirectory$NIOFSIndexI nput.(NIOFSDirectory.java:98) at org.apache.lucene.store.NIOFSDirectory.openInput(N IOFSDirectory.java:78) at org.apache.lucene.store.FSDirectory.openInput(FSDi rectory.java:347) at com.zimbra.cs.index.LuceneDirectory.openInput(Luce neDirectory.java:135) at org.apache.lucene.util.BitVector.(BitVector.java:2 19) at org.apache.lucene.index.SegmentReader.loadDeletedD ocs(SegmentReader.java:649) at org.apache.lucene.index.SegmentReader.get(SegmentR eader.java:609) at org.apache.lucene.index.SegmentReader.get(SegmentR eader.java:583) at org.apache.lucene.index.DirectoryReader.(Directory Reader.java:109) at org.apache.lucene.index.ReadOnlyDirectoryReader.(R eadOnlyDirectoryReader.java:27) at org.apache.lucene.index.DirectoryReader$1.doBody(D irectoryReader.java:79) at org.apache.lucene.index.SegmentInfos$FindSegmentsF ile.run(SegmentInfos.java:677) at org.apache.lucene.index.DirectoryReader.open(Direc toryReader.java:73) at org.apache.lucene.index.IndexReader.open(IndexRead er.java:316) at org.apache.lucene.index.IndexReader.open(IndexRead er.java:262) at com.zimbra.cs.index.LuceneIndex.openIndexReader(Lu ceneIndex.java:696) at com.zimbra.cs.index.LuceneIndex.getIndexReaderRef( LuceneIndex.java:785) at com.zimbra.cs.index.LuceneIndex.getIndexSearcherRe f(LuceneIndex.java:527) at com.zimbra.cs.index.LuceneIndex.expandWildcardToke n(LuceneIndex.java:423) ... 50 more
request:

Body: {
SearchRequest: {
_jsns: "urn:zimbraMail",
field: "contact",
limit: 50,
locale: {
_content: "nl"
},
offset: 0,
query: ""." (is:local)",
sortBy: "nameAsc",
types: "contact",
tz: {
id: "Europe/Berlin"
}
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "martijn@mmoret.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 2
},
session: {
_content: 11,
id: 11
},
userAgent: {
name: "ZimbraWebClient - FF3.0 (Mac)",
version: "7.0.0_GA_3077"
}
}
}

A reboot did not work.
I am running Zimbra on Ubuntu 10.04 LTS 64-bit.

TIA
Martijn

[KevinH]

Please file a bug in bugzilla and attach the mailbox.log with as much detail as possible.

It looks like an index issue. Did you try to re-index the mailbox from the cmd line or the admin console?

[marshall]

I'm seeing this problem as well. Was a bug ever opened on this issue?

[mmoret]

I'm first trying the re-index optionIf that does not work, I will open a bug.

Regards
Martijn
PS, re-index is running.....

[mmoret]

Hi,

Re-indexing finished and solved the problem!
I did it from the command-line as I do not know how to run it from the admin interface ;-).

Here is the command I used:
zmprov rim user@domain.com start
Follow the progress with:
zmprov rim user@domain.com status

Thanks to KevinH!

regards
Martijn

[marshall]

Cool, thanks for the update. Glad to hear it solved the problem.