License Activation - error

[Krishopper]

Is anyone else having issues obtaining a license activation key from the Zimbra support site?

Error Reason: ERROR_SF_LICENSE_SOBJECT_NOT_FOUND (3010): No license information was found. By license ID =

I find this to be a royal pain in the ...

[KevinH]

Sorry you ran into trouble.

Please contact sales/support to update your license. They will be able to resolve this for you.

[Krishopper]

I opened a ticket about three hours ago. Still waiting for assistance.

Whee.

[KevinH]

Should be solved and/or have a work around. Looks like a small number of people had a problem activating last night. Less than 10 total. If you are still having issues please update your support ticket.

[Krishopper]

Continuing to have issues, again. I have updated the support ticket - and now I wait. This is becoming a very frustrating upgrade with this license server thing.

ZCS upgrade from 6.0.10 to 7.0.0 will be performed.
ERROR: Unable to reach the Zimbra License Activation Server.

[KevinH]

That looks like a connect issue. Can you telnet to license.zimbra.com from that server? Looking at the logs others are able to activate so the service is up.

[Krishopper]

Yep, I can reach port 80...

# telnet license.zimbra.com 80
Trying 205.140.197.124...
Connected to vlicense.zimbra.com.
Escape character is '^]'.
^]close

telnet> close
Connection closed.

[Krishopper]

Also just did a tcpdump, and then ran the install.sh script. I'm seeing bi-directional traffic to the license.zimbra.com server:

# tcpdump -n 'host 205.140.197.124'
tcpdump: verbose output suppressed, use -v or -vv for full protocol decode
listening on eth0, link-type EN10MB (Ethernet), capture size 96 bytes
21:15:46.165074 IP 74.86.217.77.44625 > 205.140.197.124.443: S 2912489530:2912489530(0) win 5840
21:15:46.208596 IP 205.140.197.124.443 > 74.86.217.77.44625: S 1215291247:1215291247(0) ack 2912489531 win 4380
21:15:46.208675 IP 74.86.217.77.44625 > 205.140.197.124.443: . ack 1 win 46
21:15:46.210532 IP 74.86.217.77.44625 > 205.140.197.124.443: F 1:1(0) ack 1 win 46
21:15:46.253941 IP 205.140.197.124.443 > 74.86.217.77.44625: . ack 2 win 4380
21:15:46.253998 IP 205.140.197.124.443 > 74.86.217.77.44625: F 1:1(0) ack 2 win 4380
21:15:46.254030 IP 74.86.217.77.44625 > 205.140.197.124.443: . ack 2 win 46

[sdrury]

Getting the same here in Australia. Hoping to get our business ZCS server updated tonight.

Have raised a support ticket.

Sean.

[moetiker]

Getting the same! it is just horrible, a good product with a broken licences activation. thats just a no go for me.