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Thread: License Activation - error

  1. #1
    Krishopper is offline Dedicated Member
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    Default License Activation - error

    Is anyone else having issues obtaining a license activation key from the Zimbra support site?

    Error Reason: ERROR_SF_LICENSE_SOBJECT_NOT_FOUND (3010): No license information was found. By license ID =

    I find this to be a royal pain in the ...
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  2. #2
    KevinH's Avatar
    KevinH is offline Expert Member
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    Sorry you ran into trouble.

    Please contact sales/support to update your license. They will be able to resolve this for you.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  3. #3
    Krishopper is offline Dedicated Member
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    I opened a ticket about three hours ago. Still waiting for assistance.

    Whee.
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  4. #4
    KevinH's Avatar
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    Should be solved and/or have a work around. Looks like a small number of people had a problem activating last night. Less than 10 total. If you are still having issues please update your support ticket.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  5. #5
    Krishopper is offline Dedicated Member
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    Continuing to have issues, again. I have updated the support ticket - and now I wait. This is becoming a very frustrating upgrade with this license server thing.

    ZCS upgrade from 6.0.10 to 7.0.0 will be performed.
    ERROR: Unable to reach the Zimbra License Activation Server.
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  6. #6
    KevinH's Avatar
    KevinH is offline Expert Member
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    That looks like a connect issue. Can you telnet to license.zimbra.com from that server? Looking at the logs others are able to activate so the service is up.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  7. #7
    Krishopper is offline Dedicated Member
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    Yep, I can reach port 80...

    # telnet license.zimbra.com 80
    Trying 205.140.197.124...
    Connected to vlicense.zimbra.com.
    Escape character is '^]'.
    ^]close

    telnet> close
    Connection closed.
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  8. #8
    Krishopper is offline Dedicated Member
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    Also just did a tcpdump, and then ran the install.sh script. I'm seeing bi-directional traffic to the license.zimbra.com server:

    # tcpdump -n 'host 205.140.197.124'
    tcpdump: verbose output suppressed, use -v or -vv for full protocol decode
    listening on eth0, link-type EN10MB (Ethernet), capture size 96 bytes
    21:15:46.165074 IP 74.86.217.77.44625 > 205.140.197.124.443: S 2912489530:2912489530(0) win 5840
    21:15:46.208596 IP 205.140.197.124.443 > 74.86.217.77.44625: S 1215291247:1215291247(0) ack 2912489531 win 4380
    21:15:46.208675 IP 74.86.217.77.44625 > 205.140.197.124.443: . ack 1 win 46
    21:15:46.210532 IP 74.86.217.77.44625 > 205.140.197.124.443: F 1:1(0) ack 1 win 46
    21:15:46.253941 IP 205.140.197.124.443 > 74.86.217.77.44625: . ack 2 win 4380
    21:15:46.253998 IP 205.140.197.124.443 > 74.86.217.77.44625: F 1:1(0) ack 2 win 4380
    21:15:46.254030 IP 74.86.217.77.44625 > 205.140.197.124.443: . ack 2 win 46
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  9. #9
    sdrury is offline Special Member
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    Getting the same here in Australia. Hoping to get our business ZCS server updated tonight.

    Have raised a support ticket.

    Sean.

  10. #10
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    Angry

    Getting the same! it is just horrible, a good product with a broken licences activation. thats just a no go for me.

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