Cannot configure Mobile under Zimbra Enterprise

[phantom21]

After we updated from the open sourc edition to the Enterprise edition we had some issues which have been mostly fixed.

So, now I need to configure for mobile access.

However, based on the info from the wiki, the Mobile tab under Configuration->(any of the COSs) doesn't show.

Can anyone help with this?

Mark

[phoenix]

Originally Posted by phantom21

However, based on the info from the wiki, the Mobile tab under Configuration->(any of the COSs) doesn't show.

Do you have a licence that has mobile enabled? Check with the following:

zmlicense -p

[phantom21]

Here is the output of the command: zmlicense -p

It looks like we do.

-----------------------------------------

AccountsLimit=15
ValidFrom=20101002170000Z
HierarchicalStorageManagementEnabled=true
MobileSyncAccountsLimit=15
BackupEnabled=true
CrossMailboxSearchEnabled=false
ISyncAccountsLimit=0
InstallType=regular
IssuedToEmail=jweltz@jvnla.com
MobileSyncEnabled=true
ValidUntil=20991231090000Z
IssuedToName=Jean V. Naggar Literary Agency, Inc.
LicenseId=dfcc6973-5ee7-4eb9-a618-46f495bef82e
ResellerName=
MAPIConnectorAccountsLimit=0
AttachmentConversionEnabled=true
IssuedOn=20101006161340Z

[phoenix]

Was this an in-place upgrade of the Open Source version of a clean NE install?

[phantom21]

It was an an in place upgrade from OSE to NE.

Mark

[phoenix]

Originally Posted by phantom21

It was an an in place upgrade from OSE to NE.

Under the Admin Extensions (in the Adm UI), do you see the com_zimbra_mobilesync zimlet deployed? If you don't see it then deploy it and any other missing extensions. For reference I've attached a screenshot of all the Admin extensions that should be deployed.

[phantom21]

None of these are installed. I get to it. Will keep you apprised.

Thanks.

Mark