Problem Indexing Some mailboxes

[RJones]

Hi there, I am having a few problems indexing some user mailboxes.

The version is: Version 5.0.10_GA_2638.UBUNTU6.NETWORK Oct 3, 2008

I know this is out of date but we are waiting for another version before we upgrade.


We moved from our old server to a new virtual server, basically an exact copy of the OS, and then a backup/restore. Everything works fine, but some users are having a problem searching for some emails.

I tried re-indexing(from the gui first) these users, but it just moved to completed on the progress bar in seconds, and actually hadnt been completed.

I tried this from the CLI too, both in maintenance mode and out of maintenance mode, same problem.

Some users index fine with no problems.

The logs i got from the CLI are:

tail -f /opt/zimbra/log/mailbox.log| grep ReIndex
2011-01-12 17:26:43,771 INFO [btpool0-1062] [name=zimbra;ip=192.168.0.99;] soap - ReIndexRequest
2011-01-12 17:26:43,771 INFO [btpool0-1062] [name=zimbra;ip=192.168.0.99;] misc - delegated access: doc=ReIndex, authenticated account=zimbra, target account=myuser@domain.com
2011-01-12 17:26:52,217 INFO [btpool0-1068] [name=zimbra;ip=192.168.0.99;] soap - ReIndexRequest
2011-01-12 17:26:52,217 INFO [btpool0-1068] [name=zimbra;ip=192.168.0.99;] misc - delegated access: doc=ReIndex, authenticated account=zimbra, target account=myuser@domain.com
com.zimbra.common.service.ServiceException: mbox 8b6a317a-fde5-46c7-9cad-97533b6cabb3 is not currently running action ReIndex
Code:service.NOT_IN_PROGRESS ArgmboxId, IID, "8b6a317a-fde5-46c7-9cad-97533b6cabb3") Argaction, STR, "ReIndex")
at com.zimbra.cs.service.admin.ReIndex.handle(ReIndex .java:100)
2011-01-12 17:27:02,003 INFO [btpool0-1068] [name=zimbra;ip=192.168.0.99;] soap - ReIndexRequest
2011-01-12 17:27:02,004 INFO [btpool0-1068] [name=zimbra;ip=192.168.0.99;] misc - delegated access: doc=ReIndex, authenticated account=zimbra, target account=myuser@domain.com
com.zimbra.common.service.ServiceException: mbox 8b6a317a-fde5-46c7-9cad-97533b6cabb3 is not currently running action ReIndex
Code:service.NOT_IN_PROGRESS ArgmboxId, IID, "8b6a317a-fde5-46c7-9cad-97533b6cabb3") Argaction, STR, "ReIndex")
at com.zimbra.cs.service.admin.ReIndex.handle(ReIndex .java:110)

and the commands I used to reindex are:

zimbra@router:/root$ zmprov rim myuser@domain.com start
status: started
zimbra@router:/root$ zmprov rim myuser@domain.com status
ERROR: service.NOT_IN_PROGRESS (mbox 8b6a317a-fde5-46c7-9cad-97533b6cabb3 is not currently running action ReIndex)
zimbra@router:/root$ zmprov rim myuser@domain.com cancel
ERROR: service.NOT_IN_PROGRESS (mbox 8b6a317a-fde5-46c7-9cad-97533b6cabb3 is not currently running action ReIndex)

I also found this in another log, for another user when i tried to reindex that account:

2011-01-11 20:50:10,430 WARN [btpool0-855] [name=sales@domain.com;mid=8;ip=81.108.217.223;ua=Z imbraWebClient - FF3.0 (Win)/5.0.10_GA_2638.UBUNTU6;] index - Possibly corrupt index: 5 indexing >>operations failed in mailbox transaction.
68707 2011-01-11 20:50:10,430 WARN [btpool0-855] [name=sales@domain.com;mid=8;ip=81.108.217.223;ua=Z imbraWebClient - FF3.0 (Win)/5.0.10_GA_2638.UBUNTU6;] index - Possibly corrupt index: Too many fa >>ilures (5) trying to indexItemList (total list size=7496) Aborting


Any suggestions please?

Cheers

[phoenix]

Originally Posted by RJones

Any suggestions please?

Take your pick of these: site:zimbra.com +"operations failed in mailbox transaction" - Yahoo! Search Results

BTW, for security reasons you really should upgrade to the most recent release: ZCS 6.0.9 and 5.0.25 Generally Available and OpenSSL Advisory