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Thread: Red Hat ES4 - 64 bit - Documents Problem

  1. #1
    RyanC is offline New Member
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    Default Red Hat ES4 - 64 bit - Documents Problem

    Greetings,

    I working on a brand new server running Red Hat Enterprise Linux ES release 4 (Nahant Update 4) - 64 Bit edition.
    I am in the process of installing zcs-NETWORK-4.0.1_GA_324.RHEL4_64.tgz. Everything goes well up until I try to "Create Documents".
    I first go to the CoS and enable Documents under features. Then I go to the domain and click on the "Create Documents" button.
    After entering a password and trying to create the documents, the following error is displayed:

    Message: error: error importing wiki templates
    com.zimbra.cs.service.wiki.WikiServiceException: error: error importing wiki templates
    at com.zimbra.cs.service.wiki.WikiServiceException.ER ROR(WikiServiceException.java:60)
    at com.zimbra.cs.service.admin.InitNotebook.handle(In itNotebook.java:125)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: com.zimbra.cs.service.ServiceException: system failure: cannot create ParsedDocument
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
    at com.zimbra.cs.mime.ParsedDocument.init(ParsedDocum ent.java:182)
    at com.zimbra.cs.mime.ParsedDocument.(ParsedDocument.java:157)
    at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailb ox.java:4945)
    at com.zimbra.cs.wiki.WikiUtil$WikiMboxUtil.populateF olders(WikiUtil.java:139)
    at com.zimbra.cs.wiki.WikiUtil$WikiMboxUtil.startImpo rt(WikiUtil.java:182)
    at com.zimbra.cs.service.admin.InitNotebook.handle(In itNotebook.java:123)
    ... 22 more
    Caused by: com.zimbra.cs.mime.MimeHandlerException: cannot extract text
    at com.zimbra.cs.mime.handler.DefaultHandler.getConte ntImpl(DefaultHandler.java:92)
    at com.zimbra.cs.mime.MimeHandler.getContent(MimeHand ler.java:257)
    at com.zimbra.cs.mime.ParsedDocument.init(ParsedDocum ent.java:174)
    ... 27 more
    Caused by: com.zimbra.cs.convert.ConversionException: Error loading shared library kvfilter.
    at com.zimbra.cs.convert.TransformationClient.extract (TransformationClient.java:181)
    at com.zimbra.cs.convert.SocketTransformationStub.doE xtract(SocketTransformationStub.java:68)
    at com.zimbra.cs.convert.SocketTransformationStub.ext ract(SocketTransformationStub.java:106)
    at com.zimbra.cs.mime.handler.DefaultHandler.getConte ntImpl(DefaultHandler.java:85)
    ... 29 more

    Error code: wiki.ERROR
    Method: ZmCsfeCommand.prototype.invoke
    Details:soap:Sender


    I have also followed the directions from a few different forum posts to create them from the CLI. I receive the following:

    [zimbra@ ~]$ zmprov mc default zimbraFeatureNotebookEnabled TRUE
    [zimbra@ ~]$ zmprov mcf zimbraNotebookAccount wiki@domain
    [zimbra@ ~]$ zmprov in wiki@domain password /opt/zimbra/wiki/Template/ Template
    Initializing folders
    Initializing...
    Creating wiki document _SideBar in folder Template
    Creating wiki document _Template in folder Template
    Creating wiki document _Header in folder Template
    Creating wiki document _PathSeparator in folder Template
    Creating wiki document _PathItemTemplate in folder Template
    Creating wiki document _Index in folder Template
    Creating wiki document _TocBodyTemplate in folder Template
    Creating file document Logo.gif in folder Template
    Cannot import Wiki documents from /opt/zimbra/wiki/Template/
    com.zimbra.cs.service.wiki.WikiServiceException: error: import
    at com.zimbra.cs.service.wiki.WikiServiceException.ER ROR(WikiServiceException.java:60)
    at com.zimbra.cs.wiki.WikiUtil$WikiSoapUtil.startImpo rt(WikiUtil.java:499)
    at com.zimbra.cs.account.ProvUtil.doImport(ProvUtil.j ava:1201)
    at com.zimbra.cs.account.ProvUtil.initNotebook(ProvUt il.java:1153)
    at com.zimbra.cs.account.ProvUtil.execute(ProvUtil.ja va:522)
    at com.zimbra.cs.account.ProvUtil.main(ProvUtil.java: 1418)
    Caused by: com.zimbra.soap.SoapFaultException: system failure: cannot create ParsedDocument
    at com.zimbra.soap.Soap12Protocol.soapFault(Soap12Pro tocol.java:102)
    at com.zimbra.soap.SoapTransport.extractBodyElement(S oapTransport.java:212)
    at com.zimbra.soap.SoapTransport.parseSoapResponse(So apTransport.java:188)
    at com.zimbra.soap.SoapHttpTransport.invoke(SoapHttpT ransport.java:210)
    at com.zimbra.soap.SoapTransport.invoke(SoapTransport .java:228)
    at com.zimbra.cs.client.soap.LmcSoapRequest.invoke(Lm cSoapRequest.java:148)
    at com.zimbra.cs.wiki.WikiUtil$WikiSoapUtil.createDoc ument(WikiUtil.java:399)
    at com.zimbra.cs.wiki.WikiUtil$WikiSoapUtil.createIte m(WikiUtil.java:426)
    at com.zimbra.cs.wiki.WikiUtil$WikiSoapUtil.populateF olders(WikiUtil.java:460)
    at com.zimbra.cs.wiki.WikiUtil$WikiSoapUtil.startImpo rt(WikiUtil.java:496)
    ... 4 more

    I have made sure that compat-libstdc++-33 and compat-libstdc++-296 were installed as mentioned at Errors in Admin on Domain and Doc creation and the same errors as above still appear.
    After many reinstallations and many reboots, I still haven't had any luck. Any suggestions at this point would be apprecaited.

    Thanks.

    -Ryan

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    In the cli command you've run above, does this directory '/opt/zimbra/wiki/Template/' actually exist? Have you tried enabling the COS for notebooks in the Admin UI?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    RyanC is offline New Member
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    The first step I took after installing zimbra was to enable the CoS for notebooks in the Admin UI.

    The directory does exist:

    [root@ ~]# ls -al /opt/zimbra/wiki/Template/
    total 52
    drwxrwxr-x 2 zimbra zimbra 4096 Sep 20 20:55 .
    drwxrwxr-x 3 zimbra zimbra 4096 Sep 20 20:55 ..
    -rw-rw-r-- 1 zimbra zimbra 338 Sep 6 20:47 _Footer.wiki
    -rw-rw-r-- 1 zimbra zimbra 0 Sep 6 20:47 _Header.wiki
    -rw-rw-r-- 1 zimbra zimbra 107 Sep 6 20:47 _Index.wiki
    -rw-rw-r-- 1 zimbra zimbra 1046 Sep 6 20:47 Logo.gif
    -rw-rw-r-- 1 zimbra zimbra 123 Sep 6 20:47 _PathBodyTemplate.wiki
    -rw-rw-r-- 1 zimbra zimbra 118 Sep 6 20:47 _PathItemTemplate.wiki
    -rw-rw-r-- 1 zimbra zimbra 54 Sep 6 20:47 _PathSeparator.wiki
    -rw-rw-r-- 1 zimbra zimbra 0 Sep 6 20:47 _SideBar.wiki
    -rw-rw-r-- 1 zimbra zimbra 748 Sep 6 20:47 _TemplateStyles_unused.wiki
    -rw-rw-r-- 1 zimbra zimbra 0 Sep 6 20:47 _TemplateStyles.wiki
    -rw-rw-r-- 1 zimbra zimbra 748 Sep 6 20:47 _Template.wiki
    -rw-rw-r-- 1 zimbra zimbra 950 Sep 6 20:47 _TitleBar.wiki
    -rw-rw-r-- 1 zimbra zimbra 246 Sep 6 20:47 _TocBodyTemplate.wiki
    -rw-rw-r-- 1 zimbra zimbra 523 Sep 6 20:47 _TocItemTemplate.wiki

    -Ryan
    Last edited by RyanC; 09-21-2006 at 06:31 AM.

  4. #4
    RyanC is offline New Member
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    Upon further testing, I decided to install an earlier version of Zimbra. I downloaded version zcs-4.0.0_GA_303.RHEL4_64.tar.gz from sourceforge for testing.

    After installing this version, I was able to create documents without any problems or errors. I also added a new domain and created the documents for it without any errors.

    I then upgraded to version zcs-NETWORK-4.0.1_GA_324.RHEL4_64.tgz and started receiving the same errors as previously posted when trying to create documents for a new domain.

    -Ryan

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    I can't see any reason why this should be a problem as you've done all the right things to fix it. I can only suggest filing it in bugzilla. You could try installing version 4 and using that until 4.0.2 arrives and see if it works then.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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