problem: failed to initialize documents

[taogenie]

I'm trying to install ZCS 6.0.9 GA Release on CentOS 5 server.

When running the /opt/zimbra/libexec/zmsetup.pl script, an error occured:

Finished installing common zimlets.
Getting list of all zimlets...done.
Updating non-standard zimlets...
Finished updating non-standard zimlets.
Initializing Documents...failed to initialize documents...see logfile for details.
Restarting mailboxd...done.
Setting up zimbra crontab...done.

The detailed log shows:

Tue Nov 23 19:51:23 2010 Initializing Documents...
Tue Nov 23 19:51:23 2010 *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Tue Nov 23 19:51:27 2010 *** Running as zimbra user: /opt/zimbra/bin/zmprov mcf zimbraNotebookAccount wiki@cloudapply.org
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Tue Nov 23 19:51:30 2010 *** Running as zimbra user: /opt/zimbra/bin/zmprov in wiki@cloudapply.org
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Tue Nov 23 19:51:34 2010 *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled FALSE
[] INFO: I/O exception (java.net.ConnectException) caught when processing request: Connection refused
[] INFO: Retrying request
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Tue Nov 23 19:51:38 2010 failed to initialize documents...see logfile for details.

I guess it may be caused by some firewall programs. So I have iptables and SELinux fully disabled but it still doesn't work. Can anyone help me? Thanks.

[phoenix]

Remove your installation with './install.sh -u' - that will remove everything that was previously installed. Next, go to the Split DNS article and set it up correctly including the hosts file - you'll find full details in that article including a section on how to verify it's working correctly. When you've set-up the Split DNS you should re-install Zimbra.

[taogenie]

Originally Posted by phoenix

Remove your installation with './install.sh -u' - that will remove everything that was previously installed. Next, go to the Split DNS article and set it up correctly including the hosts file - you'll find full details in that article including a section on how to verify it's working correctly. When you've set-up the Split DNS you should re-install Zimbra.

I tried to remove my installation with './install.sh -u' and re-install again. But the problem remains the same.

I followed the verification steps in "Split DNS" article and think my settings is correct.

cat /etc/hosts

# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
::1 localhost6.localdomain6 localhost6
127.0.0.1 ud60120
10.247.106.147 cloudapply.org cloudapply

cat /etc/resolv.conf

search cloudapply.org
nameserver 127.0.0.1

dig cloudapply.org mx

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> cloudapply.org mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57194
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

;; QUESTION SECTION:
;cloudapply.org. IN MX

;; ANSWER SECTION:
cloudapply.org. 2592000 IN MX 10 cloudapply.org.

;; AUTHORITY SECTION:
cloudapply.org. 2592000 IN NS 10.247.106.147.cloudapply.org.

;; ADDITIONAL SECTION:
cloudapply.org. 2592000 IN A 10.247.106.147

;; Query time: 0 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Tue Nov 23 21:32:31 2010
;; MSG SIZE rcvd: 93

dig cloudapply.org any

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> cloudapply.org any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37898
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

;; QUESTION SECTION:
;cloudapply.org. IN ANY

;; ANSWER SECTION:
cloudapply.org. 2592000 IN SOA cloudapply.org. hostmaster.cloudapply.org. 10118 43200 3600 3600000 2592000
cloudapply.org. 2592000 IN NS 10.247.106.147.cloudapply.org.
cloudapply.org. 2592000 IN MX 10 cloudapply.org.
cloudapply.org. 2592000 IN A 10.247.106.147

;; ADDITIONAL SECTION:
cloudapply.org. 2592000 IN A 10.247.106.147

;; Query time: 1 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Tue Nov 23 21:33:19 2010
;; MSG SIZE rcvd: 156

ifconfig

eth0 Link encap:Ethernet HWaddr 00:16:3E:00:29:96
inet addr:10.247.106.147 Bcast:10.247.107.255 Mask:255.255.254.0
inet6 addr: fe80::216:3eff:fe00:2996/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:2180677 errors:0 dropped:0 overruns:0 frame:0
TX packets:1083302 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:2221843333 (2.0 GiB) TX bytes:279472244 (266.5 MiB)

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:251853 errors:0 dropped:0 overruns:0 frame:0
TX packets:251853 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:102067188 (97.3 MiB) TX bytes:102067188 (97.3 MiB)

[phoenix]

Originally Posted by taogenie

I tried to remove my installation with './install.sh -u' and re-install again. But the problem remains the same.

I followed the verification steps in "Split DNS" article and think my settings is correct.

No, your settings are not correct. You are using the domain name instead of the FDQN of your server and your 127.0.0.1 line also is not correct - look at the description in the 'Verify..' section as it has a complete details in there of what's needed.

[taogenie]

Originally Posted by phoenix

No, your settings are not correct. You are using the domain name instead of the FDQN of your server and your 127.0.0.1 line also is not correct - look at the description in the 'Verify..' section as it has a complete details in there of what's needed.

Ok, after changing cloudapply.org to mail.cloudapply.org, it works. Thank you for your patient reply.

[phoenix]

Originally Posted by taogenie

Ok, after changing cloudapply.org to mail.cloudapply.org, it works.

You will also need to modify the loopback line in the hosts file otherwise you will have problems further down the line.