HTTP Status 500 - When attempting to view attachments

[adolph]

I have been running Zimbra Open Source for about a year now, it is an awesome product but I have never been able to view attachments. I have just upgraded to 4.0.1 hoping that it would solve my problems by unfortunately not. Below is the error report that I am receiving from Tomcat. I am sure that it is a simple configuration problem that I introduce in my initial install.

Any help would be much appreciated.


HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: failed to handle GET request
com.zimbra.cs.extension.ExtensionDispatcherServlet .service(ExtensionDispatcherServlet.java:111)
javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
com.zimbra.cs.service.formatter.NativeFormatter.ha ndleMessagePart(NativeFormatter.java:140)
com.zimbra.cs.service.formatter.NativeFormatter.ha ndleMessage(NativeFormatter.java:99)
com.zimbra.cs.service.formatter.NativeFormatter.fo rmatCallback(NativeFormatter.java:83)
com.zimbra.cs.service.formatter.Formatter$FormatOp eration.callback(Formatter.java:246)
com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:88)
com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:388)
com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:290)
javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

root cause

com.zimbra.cs.service.ServiceException: system failure: Extension HTTP handler not found at /convertd
com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
com.zimbra.cs.extension.ExtensionDispatcherServlet .getHandler(ExtensionDispatcherServlet.java:146)
com.zimbra.cs.extension.ExtensionDispatcherServlet .service(ExtensionDispatcherServlet.java:99)
javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
com.zimbra.cs.service.formatter.NativeFormatter.ha ndleMessagePart(NativeFormatter.java:140)
com.zimbra.cs.service.formatter.NativeFormatter.ha ndleMessage(NativeFormatter.java:99)
com.zimbra.cs.service.formatter.NativeFormatter.fo rmatCallback(NativeFormatter.java:83)
com.zimbra.cs.service.formatter.Formatter$FormatOp eration.callback(Formatter.java:246)
com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:88)
com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:388)
com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:290)
javax.servlet.http.HttpServlet.service(HttpServlet .java:689)
com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
javax.servlet.http.HttpServlet.service(HttpServlet .java:802)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.15 logs.

[phoenix]

You may be missing some libraries, are you running CentOS? can you run the following:

rpm -qa | grep compat

are libstdc++-296 and libstdc++-33 listed?

If they're not can you install them.

[adolph]

I am running FC4.

Originally Posted by phoenix

are libstdc++-296 and libstdc++-33 listed?

Neither of this where installed. I have now installed them and there is no difference

[phoenix]

Sorry, I should have added you need a restart of zimbra - see if that helps.

[adolph]

Yeah, I did that a number of times after installing the new packages and still nothing. Any other ideas?

[phoenix]

OK, are you still getting the same errors in the logs? Are these messages ending up in the deferred queue or is this a problem just trying to view the attachment? Which type of attachment is it? Could you also try a reboot of the server and see if the problem still exists.

[adolph]

Yes I am still getting the same error in the logs.

The problem is only trying to view attachments. I am guessing that the problem is with all attachments, I have had the problem with image files, pdf files, word documents. The one exception that I have seen thus far is if there is a attached email I can view that.

I have now rebooted the server and the problem still exists.

[adolph]

One other thing that I forgot to mention was the I am running everything in https mode. I have a seperate webserver running on port 80.

[phoenix]

I can't find anything that would cause no attachemnts to be viewed, I'm stumped. One last question, if you try viewing an attachment is there any information in catalina.out log file?

[adolph]

No nothing in the catalina.out log file

How ever I have found another post has had the same problem: Attachment- view as html

The difference is that I am not running on MacOSX.

Also the only reference that I can find to convertd on my server is an empty directory at /opt/zimbra/convertd