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Thread: help zimbra mail server in Ubuntu 8.04 can not receive emails

  1. #1
    ditz.bunz is offline Junior Member
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    Default help zimbra mail server in Ubuntu 8.04 can not receive emails

    Linux masters please help and enlightenment
    I was a newbie about ubuntu
    I installed zimbra mail server on Ubuntu 8.04 everything was going well until the installation of the installation BIND9 zimbra mail server.
    but who were the problem after the installation is complete, mail zimbra can send email but cant't receive email.
    I used ZCS-6.0.7_GA_2470.UBUNTU8.20100611022857
    and not connected to the internet (local network)

    I already check "zmcontrol status" all running well.
    and had tried the command / opt / zimbra / libexec / zmfixperms
    but still no results
    what should be i'm settings again?

    please guidance of master ubuntu
    thanks a lot
    Listen
    Read phonetically

  2. #2
    Narev is offline Active Member
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    I actually found out today i have the same problem. I am not able to receive mails on my zimbra server from the outside, while sending mails seems to be just fine. I tried the host -t mx domainname and that results in 100 fqdn.

    Edit: Actually i solved my problem it appeared we were not forwarding our ports right. Make sure you have port 25 open so that mail can actually be received.
    Last edited by Narev; 09-29-2010 at 01:32 AM.

  3. #3
    dalmate is offline Elite Member
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    please show your mailbox.log and zimbra.log. They stay in:
    /opt/zimbra/log/mailbox.log
    /var/log/zimbra.log

  4. #4
    ditz.bunz is offline Junior Member
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    to dalmate
    this my mailbox.log:
    2010-09-30 00:00:04,223 INFO [btpool0-1://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 00:00:04,330 INFO [btpool0-1://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 00:01:02,407 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 00:10:04,153 INFO [btpool0-11://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 00:10:04,213 INFO [btpool0-11://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 00:11:02,410 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 00:20:05,065 INFO [btpool0-13://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 00:20:05,191 INFO [btpool0-13://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 00:21:02,410 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 00:30:05,069 INFO [btpool0-12://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 00:30:05,139 INFO [btpool0-12://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 00:31:02,415 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 00:40:04,280 INFO [btpool0-11://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 00:40:04,403 INFO [btpool0-1://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 00:41:02,422 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 00:50:04,788 INFO [btpool0-11://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 00:50:04,845 INFO [btpool0-11://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 00:51:02,421 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 01:00:04,649 INFO [btpool0-13://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 01:00:04,758 INFO [btpool0-13://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 01:01:02,421 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 01:10:04,539 INFO [btpool0-12://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 01:10:04,613 INFO [btpool0-12://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 01:11:02,425 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 01:20:04,014 INFO [btpool0-1://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 01:20:04,130 INFO [btpool0-1://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 01:21:02,425 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 01:30:04,723 INFO [btpool0-1://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 01:30:04,807 INFO [btpool0-1://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 01:31:02,427 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 01:40:04,302 INFO [btpool0-13://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 01:40:04,423 INFO [btpool0-13://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 01:41:02,426 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 01:50:04,728 INFO [btpool0-11://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 01:50:04,782 INFO [btpool0-11://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 01:51:02,427 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 02:00:04,410 INFO [btpool0-1://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 02:00:04,518 INFO [btpool0-1://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 02:01:02,428 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 02:10:04,191 INFO [btpool0-11://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest
    2010-09-30 02:10:04,246 INFO [btpool0-11://localhost:7071/service/admin/soap/GetAllServersRequest] [name=zimbra;ip=127.0.0.1;] soap - GetAllServersRequest
    2010-09-30 02:11:02,430 INFO [Timer-Zimbra] [] SessionCache - Removed 1 idle sessions (ADMIN). 1 active sessions remain.
    2010-09-30 02:20:03,971 INFO [btpool0-12://localhost:7071/service/admin/soap/AuthRequest] [ip=127.0.0.1;] soap - AuthRequest

    and this zimbra.log:
    Sep 30 07:59:52 mail zmmailboxdmgr[2093]: status requested
    Sep 30 07:59:52 mail zmmailboxdmgr[2093]: status OK
    Sep 30 07:59:53 mail zmmailboxdmgr[2170]: status requested
    Sep 30 07:59:53 mail zmmailboxdmgr[2170]: status OK
    Sep 30 08:00:01 mail zimbramon[2602]: 2602:info: 2010-09-30 08:00:01, QUEUE: 0 0
    Sep 30 08:00:05 mail zmmailboxdmgr[3079]: status requested
    Sep 30 08:00:05 mail zmmailboxdmgr[3079]: status OK
    Sep 30 08:00:38 mail clamd[9288]: SelfCheck: Database status OK.
    Sep 30 08:01:19 mail zmmailboxdmgr[6723]: status requested
    Sep 30 08:01:19 mail zmmailboxdmgr[6723]: status OK
    Sep 30 08:01:19 mail zmmailboxdmgr[6800]: status requested
    Sep 30 08:01:19 mail zmmailboxdmgr[6800]: status OK
    Sep 30 08:02:05 mail zmmailboxdmgr[8277]: status requested
    Sep 30 08:02:05 mail zmmailboxdmgr[8277]: status OK
    Sep 30 08:02:46 mail zmmailboxdmgr[10048]: status requested
    Sep 30 08:02:46 mail zmmailboxdmgr[10048]: status OK
    Sep 30 08:02:47 mail zmmailboxdmgr[10107]: status requested
    Sep 30 08:02:47 mail zmmailboxdmgr[10107]: status OK
    Sep 30 08:04:04 mail zmmailboxdmgr[11008]: status requested
    Sep 30 08:04:04 mail zmmailboxdmgr[11008]: status OK

    please help and guidence from dalmate
    what must i'am doing to resolve this problem
    thanks a lot

  5. #5
    dalmate is offline Elite Member
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    please let me know in the admin web, did you check the "enable DNS lookup" option. If checked, please uncheck it.
    Do it by: go to the Global Settings>MTA tab on the administration console and uncheck Enable DNS lookups.
    Because you only use zimbra in LAN so you don't need to use that, I think maybe zimbra tried to lookup dns to send mail and it can't send mail because that thing.
    Let me know after doing that thing or you solved your problem.

  6. #6
    ditz.bunz is offline Junior Member
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    thanks master dalmate
    I'll try it tomorrow, because I install zimbra collaboration suites on campus. and I can not access from home
    thanks a lot for the help and guidance
    i will tell the results tomorrow

  7. #7
    dalmate is offline Elite Member
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    I'm not master I'm only an experienced user.
    Notice: as I said, because if you let zimbra use DNS to send and receive mail, it'll lookup DNS to know where to send mail --> you can see zimbra said that "Mail sent" but in the receiver's mailbox, they can't receive any mail (Zimbra doesn't know where to send).

  8. #8
    ditz.bunz is offline Junior Member
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    dalmate
    thanks very much for the help and advice
    zimbra can send and receive emails
    I had read an article about zimbra, where to be able to send and receive emails should replace clamav to the new version

    but, it turns out the advice of dalamate already solve my problem
    thank you very much

  9. #9
    ditz.bunz is offline Junior Member
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    master dalmate, Sorry to deviate from the topic
    did you ever hear about funambol?
    Do you know an application for symbian funambol email?
    please help

  10. #10
    dalmate is offline Elite Member
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    what is your purpose with this job?
    I used a phone with windows mobile OS and I can got the mail with only my outlook.

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