Bug in license update

[startcom]

Can't change licenses when using previous trial license (Received new license for various reasons):

Message: Your license file is not installed due to the error: can't change install type from trial to trial
Error code: ZaLicenseInstallWizard.prototype.installCallback
Method: AjxException.UNKNOWN_ERROR
Details:system failure: error in uploaded license
com.zimbra.cs.service.ServiceException: system failure: error in uploaded license
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
at com.zimbra.cs.network.license.service.InstallLicen se.handle(Unknown Source)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: com.zimbra.cs.license.LicenseException: can't change install type from trial to trial
at com.zimbra.cs.license.LicenseManager.installLicens e(Unknown Source)
... 23 more

[marcmac]

That's not a bug, it's by design - you can't put a new trial license in on top of a trial license - otherwise, you could use a trial license for an unlimited period of time, which is not what the trial license is for.

Contact sales@zimbra.com to get a new license.

[startcom]

Originally Posted by marcmac

That's not a bug, it's by design - you can't put a new trial license in on top of a trial license - otherwise, you could use a trial license for an unlimited period of time, which is not what the trial license is for.

Contact sales@zimbra.com to get a new license.

Well, I thought about this option, so it's perhaps a poor one (One can just delete the whole stuff and re-install). However, how should I proceed in case, I've got a new license (promised) from your sales agent? You can also mail me, should this be treated as a trade secret ;-) ?

[marcmac]

Sales will get you the license, and you can install it over your existing license - you can email sales@zimbra.com for this.

[startcom]

OK, thanks!

Suggestion: If this bug is by design, how about catching the exception and display a message accordingly? A stack trace is a bug, not a feature...

[startcom]

I received a new license from Andre, but the problem persists and I receive the "can't change install type from trial to trial" error again. Please advice...

[marcmac]

I've asked Andre to send you another license.

[startcom]

OK, thanks! This time it worked....