Unable to determine enabled services from ldap

[alex70]

Can someone tell me why I use to receive the following messages in my email:

Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.
sh: zmcontrol.status.WaivD: Permission denied
sh: zmcontrol.status.WaivD: Permission denied
sh: zmcontrol.status.WaivD: Permission denied
sh: zmcontrol.status.WaivD: Permission denied
sh: zmcontrol.status.WaivD: Permission denied
sh: zmcontrol.status.WaivD: Permission denied
sh: zmcontrol.status.WaivD: Permission denied
sh: zmcontrol.status.WaivD: Permission denied
sh: zmcontrol.status.WaivD: Permission denied

Thank you

Best Regards

Alex

[uxbod]

What version of ZCS are you running ? When did it start happening ? What changes have been made to the system recently ?

[alex70]

Originally Posted by uxbod

What version of ZCS are you running ? When did it start happening ? What changes have been made to the system recently ?

For a while I used ZCS 6.0.7 on Fedora 32 bit with no problem. Than I decide to upgrade my system to 64 bit and I installed a fresh Fedora OS 64 on which I have installed ZCS 6.0.7.

Since this time I have always receive this messages that I though it could be resolved with ZCS 6.0.8. but unfortunatly not.

Thanks

Best Regards

Alex

[phoenix]

Originally Posted by alex70

Since this time I have always receive this messages that I though it could be resolved with ZCS 6.0.8. but unfortunatly not.

Upgrades rarely fix problems like this unless it's a known bug.

The usual reason for getting the error message you posted earlier is a incorrectly configured (or non-existent) DNS records or hosts file. I assume you're behind a NAT router and if so I guess you have the Split DNS set-up configured? Go to the wiki article and look at the verify section and confirm it's all working (post the output here for confirmation).

You should also restart Zimbra and see what errors you get in the log files and post details of them plus the status of all the services.

[alex70]

Originally Posted by phoenix

Upgrades rarely fix problems like this unless it's a known bug.

The usual reason for getting the error message you posted earlier is a incorrectly configured (or non-existent) DNS records or hosts file. I assume you're behind a NAT router and if so I guess you have the Split DNS set-up configured? Go to the wiki article and look at the verify section and confirm it's all working (post the output here for confirmation).

You should also restart Zimbra and see what errors you get in the log files and post details of them plus the status of all the services.

I have modified some lines in my dns server as indicated in the WiKi.
Restarted Named and Zimbra. Now I have to monitor at least for 24 hours to see if problem is gone.

For the moment there are no errors in log files to report.

I'll let you know.

Thank you for your assistance.

Best Regards

Alex

[phoenix]

[QUOTE=alex70;195097]I have modified some lines in my dns server as indicated in the WiKi.[/QUOTE}As I mentioned earlier, you should post the output in this thread so we can confirm it's OK.

[alex70]

Here is the output of dig. The log files at the moment do not contain any error. Sorry for having not posted it in my previous message.

Thanks & Regards

Alex

[root@company ~]# dig company.com mx

; <<>> DiG 9.7.1-P2-RedHat-9.7.1-2.P2.fc13 <<>> company.com mx
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12050
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

;; QUESTION SECTION:
;company.com.                    IN      MX

;; ANSWER SECTION:
company.com.             38400   IN      MX      10 company.com.

;; AUTHORITY SECTION:
company.com.             38400   IN      NS      company.com.

;; ADDITIONAL SECTION:
company.com.             38400   IN      A       192.168.0.200

;; Query time: 0 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Tue Sep  7 12:14:51 2010
;; MSG SIZE  rcvd: 74


[root@company ~]# dig company.com any

; <<>> DiG 9.7.1-P2-RedHat-9.7.1-2.P2.fc13 <<>> company.com any
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52752
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;company.com.                    IN      ANY

;; ANSWER SECTION:
company.com.             38400   IN      SOA     company.com. webmaster.company.com. 10119 43200 3600 3600000 2592000
company.com.             38400   IN      A       192.168.0.200
company.com.             38400   IN      NS      company.com.
company.com.             38400   IN      MX      10 company.com.
company.com.             38400   IN      PTR     company.com.

;; Query time: 0 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Tue Sep  7 12:17:20 2010
;; MSG SIZE  rcvd: 134

[phoenix]

You should also post the hosts file and the resolv.con but in the DNS records there is an error. You should be using the FQDN of your Zimbra server no a domain name. The following records:

company.com.             38400   IN      MX      10 company.com.

company.com.             38400   IN      A       192.168.0.200

should look like this:

company.com.             38400   IN      MX      10 mail.company.com.

mail.company.com.             38400   IN      A       192.168.0.200

Note that I've used the hostname 'mail' in my example and yours should reflect the hostname of your Zimbra server. I suspect, however, that your hosts file is also incorrect so do not make any DNS changes until you've posted the hosts & resolv.conf file details.

[alex70]

Hello Bill,

here is the resolv.conf

# Generated by NetworkManager
search company.com
nameserver 127.0.0.1
nameserver 192.168.0.1

and hosts

127.0.0.1       localhost.localdomain   localhost
::1             localhost6.localdomain6 localhost6
192.168.0.200 company.com www.company.com

[phoenix]

In you resolv.con you should only need one DNS server, that would be the one that has the DNS records for Zimbra. If both DNS servers have the same records then you may leave both in there.

The following line in your hosts file also needs changing (the rest of it is OK and should be left as it is):

192.168.0.200 company.com www.company.com

You need to have a Fully Qualified Domain Name (FQDN for the Zimbra server and the line above should look like this:

192.168.0.200 mail.company.com mail

As I mentioned earlier, the hostname 'mail' is just my example and it can be anything you like with the proviso that's it's the same in the DNS records and the hosts file.