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Thread: [SOLVED] zmprov crashes

  1. #1
    clemente is offline Member
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    Default [SOLVED] zmprov crashes

    Hi all,

    finally I managed to install my first test installation and started all services successfully.

    But I cannot login into the admin page at port 7071. If I try to add an user with umprov, list admin accounts or reset the admin password, zmprov crashes with an error message [0].
    I used to see such messages if a java programs crash while executing native methods.

    What works wrong here? What can I do to get user management working?

    Thanks a lot,
    Clemente

    [0]
    zimbra@zimbra:~/bin$ zmprov gaaa
    #
    # A fatal error has been detected by the Java Runtime Environment:
    #
    # SIGSEGV (0xb) at pc=0xb78bfd90, pid=30378, tid=3075468176
    #
    # JRE version: 6.0_16-b01
    # Java VM: Java HotSpot(TM) Client VM (14.2-b01 mixed mode, sharing linux-x86 )
    # Problematic frame:
    # V [libjvm.so+0x39bd90]
    #
    # An error report file with more information is saved as:
    # /tmp/hs_err_pid30378.log
    #
    # If you would like to submit a bug report, please visit:
    # HotSpot Virtual Machine Error Reporting Page
    #
    Aborted

  2. #2
    bdial's Avatar
    bdial is offline Moderator
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    how much ram do you have? are you running virtual?

  3. #3
    clemente is offline Member
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    Ouch - I should have checked memory before posting.
    But first: Thanks for your reply.

    The installation runs on a virtual machine - and while reading your reply, I remember to set memory to 384BM. I will try zmprov with more RAM this evening and post the result.

    I found no out-of-memory related entry in any log file - is zimbra expected to give any specific error if ram runs out? Say an OutOfMemoryError or similar anywhere?

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by clemente View Post
    Ouch - I should have checked memory before posting.
    But first: Thanks for your reply.

    The installation runs on a virtual machine - and while reading your reply, I remember to set memory to 384BM. I will try zmprov with more RAM this evening and post the result.

    I found no out-of-memory related entry in any log file - is zimbra expected to give any specific error if ram runs out? Say an OutOfMemoryError or similar anywhere?
    That is way below the required and recommended RAM for a Zimbra server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    clemente is offline Member
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    I completely forgot to raise memory limit for the vm zimbra runs in - my fault.

    I run the machine with 1,2 GB RAM now. I restarted the server and got the same error message from zmprov.
    $(free) shows me 375MB free RAM and completely free swap space.

    While starting the zimbra-server, I noticed that starting of "spell" failed (see [0]). I don't know if this is related to the zmprov issue.

    What else could I do?

    [0]
    Starting spell...Failed.
    Starting apache...httpd: Syntax error on line 232 of /opt/zimbra/conf/httpd.conf: Cannot load /opt/zimbra/httpd/modules/libphp5.so into server: libaspell.so.15: cannot open shared object file: No such file or directory
    failed.

  6. #6
    bdial's Avatar
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    it sounds like your install isn't complete. did you install zimbra with that little ram? it wouldn't surprise me if it choked on a few things and didn't install correctly. if this isn't a production server i'd recommend a reinstall

  7. #7
    clemente is offline Member
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    The installation is not productive, off course. It is solely for learning and evaluating purposes - and I finallly did my first learning. ;-)

    I restarted at zero and installed zimbra on a fresh os, I did not forget to adjust the memory limit this time and everything works fine so far.

    My stupid fault, sorry and thanks for all suggestions!

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